Cafection Encore Ground Service & Installation Manual Download Page 15

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ENCORE GROUND Rev. 1 2021-10

www.cafection.com 800-561-6162

SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground

3.7

Hot Water Tank

Make sure the equipment is unplugged when servicing.

Access the hot water tank by removing the back panel.

See images below for tank lid details.

See section 8.4 for preventive maintenance.

Heater safety
switch

Water level switch
(float)

Heating element wire

Heater safety switch

Left Side View

Water level switch (float)

Right Side View

Water temperature probe

Heating element
connector

ef
er
en

D
r

w
in

Water tank

Summary of Contents for Encore Ground

Page 1: ...ured by Cafection Ventures Inc 2355 avenue Dalton Qu bec Qu bec G1P 3S3 Canada Tel 800 561 6162 Fax 800 463 2739 service cafection evocagroup com www cafection com EG1703CMINSA Revision 1 2021 10 Imag...

Page 2: ...stallation Requirements 17 4 1 1 Operating Environment 17 4 1 2 Power Supply 17 4 1 3 Water Supply 17 4 1 4 Tools Required 17 4 1 5 Clearance 17 4 2 Specifications 18 4 2 1 Canisters Capacities 18 4 2...

Page 3: ...Next Playlist Sub Tab 54 6 7 3 Video Storage Sub Tab 54 6 7 4 Screen Saver Sub Tab 55 6 8 Audits Tab 56 6 8 1 Permanent Sales Count 56 6 8 2 Erasable Sales Count 56 6 8 3 Users Sales Count 56 6 9 Gen...

Page 4: ...ESHOOTING 74 10 1 Warning Messages List 74 10 2 Error Messages List 75 ANNEX 1 FULL MAINTENANCE SCHEDULE 77 ANNEX 2 MONTHLY MAINTENANCE SCHEDULE 78 ANNEX 3 WEEKLY MAINTENANCE SCHEDULE 79 ANNEX 4 WASTE...

Page 5: ...or its intended use This equipment contains hot water Never move it when full This brewing equipment is intended for indoor use only 1 3 Power Supply Always use a grounded 120 VAC 60Hz socket outlet r...

Page 6: ...The following circumstances will void the warranty policy Use of substitute parts not manufactured or approved by Cafection Improper installation or operation of the equipment Abuse or neglect includ...

Page 7: ...identical or equivalent parts if warranty is applicable Only warranted parts are authorized for return Cafection suggests keeping replacement parts on hand The warranty covers regular shipping only O...

Page 8: ...on com 800 561 6162 8 SERVICE INSTALLATION MANUAL for Cafection s Encore Ground 3 REFERENCE DRAWINGS 3 1 External View Drip tray grill Drip tray Back splash Touch screen Door lock Metal door Plastic f...

Page 9: ...10 9 www cafection com 800 561 6162 SERVICE INSTALLATION MANUAL for Cafection s Encore Ground 3 2 Rear View Water tank Outlet valve Water inlet Electric box Back panel Leveling glides Overflow tray An...

Page 10: ...afection s Encore Ground 3 3 Internal View Filter paper Ground coffee canisters Soluble mixing chamber Brew group Spout Internal waste bin Main board see section 3 6 COM connection Fan Coffee Hot wate...

Page 11: ...62 SERVICE INSTALLATION MANUAL for Cafection s Encore Ground 3 4 Brew Group Assembly Brew chamber Cylinder Piston Coffee spillway Aluminum frame Wheel Manufacturing date on the back Funnel Yoke Refere...

Page 12: ...e to brew to the appropriate strength At the end of the pause time there will be one shot of water to clean the brew chamber Step 3 Descent of the Piston The descent of the piston creates a vacuum all...

Page 13: ...mponent on this main board 3 6 Main Board J11 MDB port Coin changer bill acceptor card reader J12 Thermostat board J22 Numeric input switches J14 COM port Link to touch screen computer option 2 J21 CO...

Page 14: ...allows the user to reset several settings back to factory configuration passwords and drink settings LEDs light up to indicate the following statuses DS1 Power 5V OK DS15 Low water level DS13 Brew gro...

Page 15: ...d when servicing Access the hot water tank by removing the back panel See images below for tank lid details See section 8 4 for preventive maintenance Heater safety switch Water level switch float Hea...

Page 16: ...ing temperature can also be taken manually by ordering a cup of hot water and measuring its temperature with a thermometer There may be a slight difference from the tank reading This is normal If the...

Page 17: ...ine branched off a larger line An easily accessible shut off valve up stream of the unit is highly recommended for ease of installation Cold tap water pressure should be at least 20 psi and no more th...

Page 18: ...s 4 2 1 Canisters Capacities Each coffee canister 1 25 lbs 0 57 kg Total 2 5 lbs 1 14 kg Each soluble canister 1 25 lbs 0 57 kg Total 2 5 lbs 1 14 kg 4 2 2 Water Tank Capacity 0 8 gallon US 3 0 L Wate...

Page 19: ...sories need to be installed on the equipment Those were placed inside the machine for shipment Here is a list of all accessories and parts you should find in your machine In the machine 1 Internal Was...

Page 20: ...create variations in product delivery 1 Open the brewer s door and place a level on a flat surface e g internal waste bin shelf 2 Adjust the four 4 threaded leveling glides of the equipment to reach...

Page 21: ...is not properly in place the switch will be activated and the unit will automatically shut down sensing an overflow situation The computer screen will stay ON showing an error message It is important...

Page 22: ...sediment from a new installation gets in the equipment 2 The incoming water supply must have a shut off valve connected in line Water supply should be a plastic 1 4 or 3 8 outside diameter dedicated...

Page 23: ...s power cord and remove it from its transport socket Discard the transport water tank safety part recyclable The transport water tank safety part keeps the float out from moving during transport Water...

Page 24: ...er to fill it 4 Do not overfill the canisters Removing only the cap of the canister to fill avoids cross contamination Using a step stool will facilitate the filling of each canister Cafection does no...

Page 25: ...per Install button and follow the instructions on the screen The brew chamber will not lift up if the switch does not detect any filter paper 4 Pass the filter paper under the left guide bracket of th...

Page 26: ...e brewer s door and remove the front pannel 2 Insert the chute base inside the chute hole of the cabinet 3 Insert the waste chute into the chute base 4 Install the front panel by aligning its metal br...

Page 27: ...er and Bill Acceptor Optional The Encore Ground software and hardware are tested and developed using CoinCo products Cafection recommends using the same brand for complete compatibility The following...

Page 28: ...steps 1 Select a beverage 2 Define beverage options blend strength size and milk if applicable 3 Brew 1 Select Beverage 2 Select Beverage Options Blend Strength Size and Milk if applicable Option may...

Page 29: ...nd Rights Management in the Admin sub tab under System tab see section 6 6 5 An extended base is required to use a carafe on the Encore Ground Carafe mode is always free and each drink is counted as a...

Page 30: ...modified by changing the amount of water in the beverage 1 Select Iced Coffee 2 Fill a 12 oz cup with ice and place it on the cup holder Press on the Next button on the screen 3 Select the blend and...

Page 31: ...h screen to help people who are not able to reach the screen or are not comfortable using it to order coffee easily To activate this selection keyboard customers need to press any of its keys Using th...

Page 32: ...system settings access Level 3 users have access to all tabs and sub tabs in Service mode with the exception of the Audits tab and the Admin sub tab Factory password for this level tech Level 4 For ad...

Page 33: ...Free Vend is not activated When Free Vend is enabled the coin bill and card payment devices will automatically be disabled 3 This button is used to rinse the brew group the soluble powder whipper cham...

Page 34: ...yet on the list The owner of the coffee brewer must confirm the order thereafter For more help press the icon 9 This button gives access to the Products Levels interface The user first needs to estima...

Page 35: ...alphanumeric keyboard will appear when clicking the text box 2 Unit model 3 Software version of the computer 4 Operating system version on computer 5 Serial number of the coffee brewer Correct serial...

Page 36: ...ted to the network Cell Modem no link Cellular modem link is activated but the network is not functioning Cell Modem link OK Cellular modem link is activated and coffee machine is connected to the net...

Page 37: ...board inside the brewer s door see section 3 6 and select the Recipes tab 6 5 1 Blend Sub Tab The customization sub tab allows the user to edit blends name or label For each blend it is possible to d...

Page 38: ...This section allows to use switches to enable or disable each size for the recipe Use the first text field to set the text displayed on the cup size buttons Use the second text field to set the price...

Page 39: ...he recipes are time values The water quantity values represent the amount of time the dispensing water valve is opened The coffee or soluble quantity values represent the amount of time the motor is r...

Page 40: ...water Ideal for recipes with high water and coffee volumes Cycle 3 270 water units and more Double brew cycle The machine splits the water and ingredients quantities in half to perform two 2 separate...

Page 41: ...les There is no individual setting table per recipe 6 5 4 Set Price Quick Settings Sub Tab 1 1 2 2 3 4 1 This section is used to select desired cup size Slide the coffee cup icon from 7 oz to 20 oz 2...

Page 42: ...used to lock recipes on selection screen when a rinse is due 5 This field is used to set the quantity of coffee drinks to brew before showing the Waste Bin Full alert To disable this alert set the val...

Page 43: ...een ordered the most on the selection screen 14 This toggle bar is used to enable or disable the milk option on selection screen for all drinks if applicable Deactivate toggle left to remove the milk...

Page 44: ...for demo presentations The user can go through drink selection and no coffee will be dispensed 4 This button is used to configure the coffee brewer during the initial setup It provides installation ti...

Page 45: ...rgy Saving schedules Free Vend schedules maintenance data and machine users list A Restore Backup button will appear under this one if a backup file has already been created This button is used to res...

Page 46: ...e Energy Saving Schedule interface This interface is used to plan sleep periods reducing the brewer s electricity consumption By pressing the and buttons the user can set the time frames during which...

Page 47: ...Mode 11 This button gives access to the Maintenance interface This interface displays the maintenance counters in which each use of a component is recorded The components requiring maintenance are hi...

Page 48: ...e the checkboxes on the left to select the desired connection Wi Fi Wireless Network To connect the brewer to a wireless network Wi Fi check the Wi Fi box and select the desired network in the list Ad...

Page 49: ...t service cafection evocagroup com The modem is a small PCB located on the motherboard inside the touch screen assembly A SIM card is in the modem Never remove parts from the motherboard If there is a...

Page 50: ...date Sub Tab The connected brewer automatically looks if a software update is available online Follow the instructions displayed to update the brewer A Wi Fi hotspot can be provided from a mobile devi...

Page 51: ...om 1 to 9999 for a minimum security a PIN of 4 digits is recommended Check the box for each authorization that needs to be granted to this user Press on Save and save changes If at least 1 user is cre...

Page 52: ...used to enter Service mode If the passwords have been changed lost or forgotten a general reset must be performed Performing a general reset will reset all drink recipes settings and passwords but not...

Page 53: ...rent Playlist Sub Tab The Current Playlist sub tab allows to edit the main playlist 1 This checkbox is used to enable the current playlist 2 This field is used to change the name of the playlist 3 Lis...

Page 54: ...o become the current playlist at a specific time Parameters are the same as in the Current Playlist sub tab However a start date and time must be set 1 Set the start date and time using the calendar 2...

Page 55: ...ion means it is selected 2 This checkbox is used to enable or disable the Screen Saver feature If a blend s name has been modified in the Blend sub tab see section 6 5 1 this name will automatically b...

Page 56: ...been erased It also records the total sales free vends and vends in cash value To reset the Erasable Sales Count press on the Erase button 6 8 3 Users Sales Count This counter records the quantity of...

Page 57: ...and network data will remain unchanged 1 Open the brewer door and access the buttons inside the door 2 Counting from left to right slowly press the black buttons in that specific order first 1st fift...

Page 58: ...be specified on the screen BE CAREFUL Water is VERY HOT 7 2 Cleaning Sanitizing Button This button is used to clean and sanitize the brew group using the appropriate products Regular sanitation treatm...

Page 59: ...nitizing ensures the customers health safety by killing bacteria remaining on the surfaces after cleaning There are two 2 sanitation methods 1 Chemical antibacterial treatment 2 Hot water treatment be...

Page 60: ...nd instructions outlined in this manual must be followed to honor the warranty ensure consistent product quality and maintain a high level of health safety All parts must be visually inspected upon ea...

Page 61: ...all food soils thoroughly dry with a clean soft cloth Non food contact parts to be verified and cleaned Plastic top lid Cabinet optional Metal surfaces Plastic door Touch screen Drip tray Waste bin P...

Page 62: ...sted in accordance to the size of the waste bin in the Settings sub tab under the System tab in Service mode see section 6 6 1 How to empty the cabinet s waste bin 1 Open the cabinet s door below the...

Page 63: ...r and the disk then twist off the whipper base 3 Clean all parts and gaskets with hot water Use the small brush for tubes if necessary 4 Air dry completely 5 Reinstall all parts in reverse order 6 Ord...

Page 64: ...een Water is VERY HOT Crush hazard Handle the brew group cautiously Brew Group Assembly Frequency monthly or every 1 000 cycles In order to maintain optimal performance of the brew group assembly it i...

Page 65: ...the mechanism and altering the taste of the beverages Please refer to the section 7 2 of this manual for sanitizing instructions 7 8 3 Fan Frequency quarterly or as needed Visually inspect the fan lo...

Page 66: ...ill extend the life of the coffee machine and deliver a consistent high quality beverage The preventive maintenance schedule and instructions below must be followed to honor the warranty 8 1 Preventiv...

Page 67: ...nit Cafection will completely clean and replace all parts requiring maintenance including the screen and seal the cylinder and the piston seal The cleaned brew group will be returned with a one 1 year...

Page 68: ...accumulate in the brew chamber If it drips all night the first coffee of the morning will be lukewarm The leakage may also cause the brew chamber to flood WARNING Water is VERY HOT Removing and Instal...

Page 69: ...safety switches may also need to be replaced Use a scale remover product such as Scale Kleen by Everpure See the manufacturer s instructions for more details The float the heater switch and the water...

Page 70: ...ying the tank Make sure a bucket of a minimum of 0 8 gallons 3 L suitable for holding hot water is available 1 Turn off the brewer and unplug it from the electrical outlet 2 Cut off the main water sup...

Page 71: ...n the water level switch s arm with a cable tie tie wrap to keep the float still during transportation Do not overtighten as this may damage the switch The purpose of this operation is only to keep th...

Page 72: ...the hose support bracket from the right side of the brew group assembly 6 Support the brew group assembly by holding the aluminum frame on the right side of the brew group assembly 7 With the left ha...

Page 73: ...plug the connections clockwise from the top left corner MDB Port J11 if coin changer bill acceptor or card reader Main board J12 J18 J27 J2 J19 J3 J6 J14 J21 J22 5 Unscrew the four 4 plastic 1 posts 6...

Page 74: ...mode see section 6 6 1 If the option Lock recipes when rinse is due is activated in the Settings sub tab coffee based recipes will be temporarily disabled on the selection screen The warning notice w...

Page 75: ...Temp Sensor Defective short circuit The water tank temperature probe is defective due to a short circuit see section 3 7 Brew Group Starting Position Switch Error The brew group failed to detect its s...

Page 76: ...s adequate between 20 and 80 PSI If the machine uses a waterline filter it might be worn out and needs to be replaced Press on the Restart Filling button on the error screen to restart the tank fillin...

Page 77: ...T DIFFERENT CYCLES Check replace the outlet valves Check replace the water filter 10 000 cycles 5 000 cycles Replace the brew group via Cafection s Brew Group Exchange Program Replace the whipping mot...

Page 78: ...valves Check replace the water filter 10 000 cycles 5 000 cycles Replace the brew group via Cafection s Brew Group Exchange Program Replace the whipping motor s 25 000 cycles Delime the water tank ou...

Page 79: ...group with a commercial urn cleaner PREVENTIVE MAINTENANCE SCHEDULE AT DIFFERENT CYCLES Check replace the outlet valves Check replace the water filter 10 000 cycles 5 000 cycles Replace the brew grou...

Page 80: ...afection s Encore Ground Annex 4 ANNEX 4 WASTE CHUTE POSITION 2 1 2 Minimal clearance 15 1 4 9 1 4 6 3 8 4 1 4 4 7 8 7 1 4 14 7 8 Leveling glides 4X COUNTERTOP COUNTERTOP CHUTE HOLE WALL WALL HOLE EDG...

Page 81: ...ound ANNEX 5 REQUIRED CLEARANCE Annex 5 11 1 2 Width 9 1 4 Between foot 6 For filling 38 1 8 Required clearance 6 6 23 1 2 Required clearance 32 1 8 Height 24 1 2 Depth 15 1 4 Between foot 2 1 2 6 Doo...

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