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Cafection Encore 29, Service & Installation Manual

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Cafection Encore 29 Service & Installation Manual Download Page 53

EN1805CMINSA     Rev. 5  2021-10

53

www.cafection.com      800-561-6162

SERVICE & INSTALLATION MANUAL - Encore 29

7 

CLEANING AND SANITIZING

7.1 

"Auto Rinse" Button

To perform a rinse, access the Service mode by tapping in order on the top left, bottom left and 
bottom right corners of the screen (see section 6), then press the "Auto Rinse" button and follow 
the instructions on the screen.

Make sure to place a container large enough (size will be specified on the screen).

BE CAREFUL! Water is VERY HOT!

7.2 

"Cleaning & Sanitizing" Button

This button is used to clean and sanitize the brew group and the grinder using the appropriate 
products. Regular sanitation treatments of the brew group assembly prevent residue from affecting 
the vacuum in the mechanism and altering the taste of the beverages.

Cafection highly recommends using Urnex products (Sani-Pure

TM

, Tabz

TM

 tablets and Grindz

TM

 

tablets). Select the adequate option and follow the instructions displayed. Refer to the products’ 
label for details.

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Summary of Contents for Encore 29

Page 1: ...by Cafection Ventures Inc 2355 avenue Dalton Qu bec Qu bec G1P 3S3 Canada Tel 800 561 6162 Fax 800 463 2739 service cafection evocagroup com www cafection com Images may vary from the actual product E...

Page 2: ...1 2 Power Supply 16 4 1 3 Water Supply 16 4 1 4 Tools Required 16 4 1 5 Clearance 16 4 2 Brewer Specifications 17 4 2 1 Hopper Canister Capacities 17 4 2 2 Water Tank 17 4 2 3 Electrical Specification...

Page 3: ...b 49 6 7 2 Next Playlist Sub Tab 49 6 7 3 Video Storage Sub Tab 50 6 7 4 Screen Saver Sub Tab 50 6 8 Audits Tab 51 6 8 1 Permanent Sales Count 51 6 8 2 Erasable Sales Count 51 6 8 3 Users Sales Count...

Page 4: ...4 FULL MAINTENANCE SCHEDULE 82 This symbol is used to highlight a key step to anticipate a risk for safety or a risk of damaging the equipment This symbol is used to indicate additional information or...

Page 5: ...ins hot water Never move it when full This brewing equipment is intended for indoor use only 1 3 Power Supply Always use a grounded 120 VAC 60 Hz socket outlet rated for 15A service Each brewing equip...

Page 6: ...following circumstances will void the warranty policy Use of substitute parts not manufactured or approved by Cafection Improper installation or operation of the equipment Abuse or neglect including b...

Page 7: ...uivalent parts if warranty is applicable Only warranted parts are authorized for return Cafection suggests keeping replacement parts on hand The warranty covers regular shipping only Overnight shippin...

Page 8: ...SERVICE INSTALLATION MANUAL Encore 29 3 REFERENCE DRAWINGS 3 1 External View Drip tray grill Drip tray Back splash Cup stand Touch screen Door lock Product loading door lock Plastic front fascia Top...

Page 9: ...LATION MANUAL Encore 29 3 2 Rear View Water tank Blower Outlet valves Fan Water inlet Coffee beans feeding motors Electric box Back panel Adjustable legs Overflow drip tray Grinder motor Antenna Refer...

Page 10: ...rnal View Filter paper Spout zone plastic part Soluble whipping chambers Brew group Side skirt Waste bin Accessories storage area Ground coffee chute Bean hopper Chocolate Milk Hot water Coffee Vanill...

Page 11: ...800 561 6162 SERVICE INSTALLATION MANUAL Encore 29 3 4 Brew Group Assembly Brew chamber Cylinder Piston Coffee spillway Aluminum frame Wheel Manufacturing date on the back Funnel Yoke Reference Drawin...

Page 12: ...strength At the end of the pause time a shot of water is dispensed to clean the brew chamber Step 3 Descent of the Piston The descent of the piston creates a vacuum allowing to extract the coffee from...

Page 13: ...element power supply has been cut out by the water tank safety part it happens when the heating element turns ON while there is no water in the tank the water tank needs to be opened to detect any dam...

Page 14: ...lled in the brewer when shipped To remove it for cleaning or servicing follow the steps below 1 Open the brewer s door 2 Pull down the bean hopper retaining pin 3 At the same time pull the bean hopper...

Page 15: ...e temperature measurements show a large temperature differential verify that the tank is clean and not obstructed by mineral deposits and scale Unit Safety Measures In the event of a temperature probe...

Page 16: ...outlet 4 1 3 Water Supply Use a plastic 1 4 or 3 8 outside diameter dedicated line branched off a larger line An easily accessible shut off valve upstream of the unit is highly recommended for ease of...

Page 17: ...lation See Annex 1 for waste chute positioning See Annex 2 for a diagram illustrating required clearance 4 2 Brewer Specifications 4 2 1 Hopper Canister Capacities Whole bean hopper left section 4 2 l...

Page 18: ...One of the machine s keys is located at the back of the brewer A second key is taped on the filter paper roll located in the internal waste bin Inside the machine 1 Internal Waste Bin 2 3 8 Inlet Fit...

Page 19: ...door and place a level on a flat surface coffee bean shelf or internal waste bin shelf 2 Adjust the four 4 threaded level legs of the equipment with an adjustable wrench to reach a leveled position 4...

Page 20: ...e no sediment from a new installation gets in the equipment 2 The incoming water supply must have a shut off valve connected in line Water supply should be a plastic 1 4 or 3 8 outside diameter dedica...

Page 21: ...fore plugging it in The equipment has its own electrical outlet NO extension cord is used 1 Locate the unit s power cord 2 Make sure the power switch at the back of the unit is in the OFF position bef...

Page 22: ...uble Canisters 1 Unlock the product loading door and remove it 2 Fill the canisters with their appropriate soluble Remove the appropriate soluble lid to avoid cross contamination Do not overfill the c...

Page 23: ...section 6 Press on the Install Filter Paper button and follow the instructions on the screen 3 Pass the filter paper under the left guide bracket of the brew group under the brew chamber and under the...

Page 24: ...umb nuts to fix the plate under the brewer 4 12 Chute Kit Installation Optional 1 Open the brewer s door and remove the internal waste bin 2 Remove and discard the chute hole hiding plate if installed...

Page 25: ...or The Encore 29 software and hardware are tested and developed using CoinCo products Cafection recommends using the same brand for complete compatibility The following models have been tested and wor...

Page 26: ...eps 1 Select a beverage 2 Define beverage options blend strength size and milk if applicable 3 Brew 1 Select Beverage 2 Select Beverage Options Blend Strength Size and Milk if applicable Options may n...

Page 27: ...e Carafe mode bottom left corner confirms that the machine is in Carafe mode To quit Carafe mode go back to Service mode and press the Carafe Mode is ON button It will turn back to white and display F...

Page 28: ...d by changing the amount of water in the beverage 1 Select Iced Coffee 2 Fill a 12 oz cup with ice and place it on the cup holder Press on the Next button on the screen 3 Select blend and strength 4 P...

Page 29: ...are not able to reach the screen or are not comfortable using it to order coffee easily To activate this selection keyboard customers need to press any of its keys Using the arrows move the hand icon...

Page 30: ...evel 1 users cannot access the brewer s settings Level 2 For service personnel Basic maintenance no password required Level 3 For service tasks Recipes modification and system settings access Level 3...

Page 31: ...hen Free Vend is not activated When Free Vend is enabled the coin bill and card payment devices are disabled automatically 3 This button is used to rinse the brew group the whipper chambers and the va...

Page 32: ...the list The owner of the coffee brewer must confirm the order thereafter For more help press the icon 9 This button gives access to the Products Levels interface The user first needs to estimate the...

Page 33: ...re version of the controller 7 Actual water temperature in Fahrenheit 8 Date and time Date and time can be set in the Tools sub tab under the System tab see section 6 6 3 9 Network status Disabled Net...

Page 34: ...he screen see section 6 and select the Recipes tab The Information sub tab is the first screen displayed 6 5 1 Blend Sub Tab The Blend sub tab allows the user to edit blends names or labels For each b...

Page 35: ...cup size buttons Use the second text field to set the price of the recipe for each size Get a sample of ingredients or the complete drink with the Sample button Get a Sample Interface A These buttons...

Page 36: ...e coffee or soluble quantity values represent the amount of time the motor is running 20 units 1 second The right section of the numeric keypad indicates an estimated conversion of the value in units...

Page 37: ...act with water Ideal for recipes with high water and coffee volumes Double 270 water units and more Double brew cycle The machine splits the water and ingredients quantities in half to perform 2 separ...

Page 38: ...1 This section is used to select desired cup size Slide the coffee cup icon from 7 oz to 20 oz 2 This table is used to set the quantity of coffee in grams per fluid ounce oz 3 This table is used to s...

Page 39: ...ue to zero 0 4 This checkbox is used to lock recipes on selection screen when a rinse is due 5 This field is used to set the quantity of coffee drinks to brew before showing the Waste Bin Full alert T...

Page 40: ...window To disable this feature set the value to zero 0 14 This field is used to set the quantity of drinks to be ordered before a customer gets one for free To disable this function set the value to...

Page 41: ...lection and no coffee will be dispensed 3 This button is used to configure the coffee brewer during the initial setup It provides installation tips and requirements 4 This button creates a backup file...

Page 42: ...re the latest online backup file saved on Sophia the machine needs to be connected to a cellular network and requires an Optimum License All the data saved on the date indicated on the button will be...

Page 43: ...ter temperature of the tank is maintained at approximately 140 F To order a drink while Energy Saving mode is active press anywhere on the screen This wakes up the brewer for 1 hour The water tank tak...

Page 44: ...boxes on the left to select the desired connection Wi Fi Wireless Network To connect the brewer to a wireless network Wi Fi check the Wi Fi box and select the desired network in the list Add New Wi Fi...

Page 45: ...ical Support department at 800 561 6162 ext 310 or by email at service cafection evocagroup com The modem is a small PCB located on the mother board at the back of the brewer A SIM card is in the mode...

Page 46: ...less network signal is active top left corner 6 6 4 Software Update Sub Tab The connected brewer automatically looks if a software update is available online Follow the insctructions displayed to upda...

Page 47: ...nimum security a PIN of 4 digits is recommended Check the box for each authorization that needs to be granted to this user Press on Save Exit and save changes If at least 1 user is created a user icon...

Page 48: ...sswords have been changed lost or forgotten a general reset must be performed Performing a general reset will reset all drink recipes settings and passwords but not the permanent sales count the users...

Page 49: ...of the playlist 3 List of videos selected for the current playlist 4 This button is used to add a video from the video storage on the brewer 5 The source indicates where the playlist comes from Perso...

Page 50: ...ed while the screen saver is ON A green checkmark over a selection means it is selected 2 This checkbox is used to enable or disable the Screen Saver feature If a blend s name has been modified in the...

Page 51: ...the total sales free vends and vends in cash value To reset the Erasable Sales Count press on the Erase Counter button 6 8 3 Users Sales Count This counter records the quantity of carafes and free ven...

Page 52: ...ales counters intact To perform a general reset of the brewer press in the top right corner of the selection screen and hold for eight 8 seconds Then follow the instructions on the screen This step do...

Page 53: ...large enough size will be specified on the screen BE CAREFUL Water is VERY HOT 7 2 Cleaning Sanitizing Button This button is used to clean and sanitize the brew group and the grinder using the approp...

Page 54: ...by killing bacteria remaining on the surfaces after cleaning There are two 2 sanitation methods 1 Chemical antibacterial treatment 2 Hot water treatment between 170 F and 212 F Always unplug the unit...

Page 55: ...outlined in this manual must be followed to honor the warranty ensure consistent product quality and maintain a high level of health safety All parts must be visually inspected upon each service visi...

Page 56: ...ls thoroughly dry with a clean soft cloth Non food contact parts to be verified and cleaned Touch screen Drip tray Waste bin Plastic top lid Cabinet optional or counter Metal surfaces Plastic door Par...

Page 57: ...The counter settings can be adjusted in accordance to the size of the waste bin in the Settings sub tab under the System tab in Service mode see section 6 6 1 How to empty the cabinet s waste bin 1 O...

Page 58: ...ust pan then clean the inside with hot water Interior parts to be cleaned Bean hopper Bean hopper funnel Coffee chute Soluble canisters Soluble whipper assembly Brew group assembly Fans 7 8 1 Bean Hop...

Page 59: ...ompletely before reinstalling parts 6 Order a large coffee to ensure that all parts and switches are working properly Beans will not fall when removing the hopper However this step is easier to comple...

Page 60: ...all parts and switches are working properly 7 8 5 Soluble Whipper Assembly Frequency weekly or every 200 cycles If there is product accumulation remove the soluble whipper assembly for manual cleanin...

Page 61: ...hazard Handle the brew group cautiously Brew Group Assembly Frequency monthly or every 1 000 cycles In order to maintain optimal performance of the brew group assembly it is recommended to remove it...

Page 62: ...the section 7 2 of this manual for sanitizing instructions 7 8 7 Fans Frequency quarterly or as needed Visually inspect the 2 fans located at the back of the machine 1 Turn OFF the unit and unplug it...

Page 63: ...nance schedule and instructions below must be followed to honor the warranty 8 1 Preventive Maintenance PM Schedule All parts must be visually inspected upon each visit and cleaned as needed Inspectio...

Page 64: ...caused by the following situations Water is boiling in the hot water tank thermostat error temperature probe malfunction Water level probes malfunction Mineral deposit accumulation in the hot water t...

Page 65: ...of the unit Cafection will completely clean and replace all parts requiring maintenance including the screen and seal the cylinder and the piston seal The cleaned brew group will be returned with a o...

Page 66: ...r Conical mounting seals 18LAB10A Hot Water Tank Inner Components Heating Element Connector 1 Heating Element Connector 2 Ground Reference Probe Temperature Probe Thermal Disk Connector 1 Thermal Disk...

Page 67: ...onents Heating Element Connector 1 Heating Element Connector 2 Ground Reference Probe Temperature Probe Thermal Disk Connector 1 Thermal Disk Connector 2 Low Water Level Sensor S1 High Water Level Sen...

Page 68: ...nd coffee particles size playing a key role in the coffee extraction and taste it is important to change the grinder s burrs in accordance with the preventive maintenance schedule Contact salesorder c...

Page 69: ...the tank Make sure to have a bucket capable of holding a minimum of 0 8 gallons 3 L suitable for hot water 1 Turn off the brewer and unplug it from the electrical outlet 2 Cut off the main water supp...

Page 70: ...7 5 Disconnect the white and the black SEW wires from the heating element see section 8 5 9 2 1 Storing the Brew Group It is important to store the brew group properly when it is not installed in the...

Page 71: ...emove the coffee spout 6 Support the brew group assembly by holding the aluminum frame on the right side of the brew group assembly 7 With the left hand push the locking pin down then right 8 Pull the...

Page 72: ...ise from the top left corner see annex 3 4 Unscrew the 2 screws keeping the main board support or the computer support in place 5 Pull the main board support or the computer support outward the unit 6...

Page 73: ...indirect cause can be a full waste bin empty filter paper roll improper hot water tube alignment in the brew group funnel or improper ground coffee chute alignment 1 In any of the cases above empty a...

Page 74: ...c chute adaptor 7 Unscrew the 2 screws on the sides of the grinder s top part and remove the top part 8 Sweep the particles from the blades with a brush 9 Follow steps in reverse order to reinstall th...

Page 75: ...to start the rinse cycle Waste Bin Full The number of coffee drinks served has reached the Waste bin max parameter set in Service mode see section 6 6 1 All coffee based recipes will be temporarily di...

Page 76: ...10 2 Error Messages List Communication with the Main Board Has Been Lost The link between the computer screen and the coffee brewer is broken The main board of the brewer might be out of power Check...

Page 77: ...out and needs to be replaced Press on the Restart Filling button on the error screen to restart the tank filling process Water Tank Not Full Please Wait While Filling 1 to 3 minutes After setting the...

Page 78: ...ANUAL Encore 29 Annex 1 5 1 4 4 1 2 7 15 3 4 17 1 1 4 MINIMAL CLEARANCE 12 13 5 8 14 1 2 WALL WALL COUNTERTOP COUNTERTOP CHUTE HOLE LEVELLING FEET 4X HOLE EDGES SHOULD BE SEALED WITH SILICONE OR AN AP...

Page 79: ...2 REQUIRED CLEARANCE Annex 2 22 WIDTH 29 1 4 HEIGHT 17 BETWEEN FOOT 32 REQUIRED CLEARANCE 6 32 REQUIRED CLEARANCE 4 FRONT VIEW ANTENNAS CAN BE MOVED TO ENSURE THE BEST SIGNAL 15 3 4 BETWEEN FOOT 1 1 4...

Page 80: ...EN1805CMINSA Rev 5 2021 10 www cafection com 800 561 6162 80 SERVICE INSTALLATION MANUAL Encore 29 ANNEX 3 MAIN BOARD Annex 3 1 2...

Page 81: ...EN1805CMINSA Rev 5 2021 10 81 www cafection com 800 561 6162 SERVICE INSTALLATION MANUAL Encore 29 Annex 3 2 2...

Page 82: ...ERENT CYCLES Check replace the outlet valves Check replace the water filter 10 000 cycles 5 000 cycles Replace the brew group via Cafection s Brew Group Exchange Program Replace the whipping motor s 2...

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