EN1805CMINSA Rev. 5 2021-10
45
www.cafection.com 800-561-6162
SERVICE & INSTALLATION MANUAL - Encore 29
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Cellular Modem
The Encore 29 brewer is equipped with a cellular modem.
Therefore, it can be remotely controlled through
Sophia
. Access
Sophia at
www.sophiapro.com
. Log in and register the unit. If no
account has been created yet, use the "New Account" button.
If no signal is detected, move the antennas to get the best signal possible (see section
Ensure Optimal Cellular Connection below). If the problem persists, contact
Cafection’s Technical Support department at
800- 561-6162, ext. 310
, or by email at
.
The modem is a small PCB located on the mother board at the back of the brewer. A SIM
card is in the modem.
Do never remove parts from the mother board.
If there is a problem with the modem, contact Cafection’s Technical Support team
for the procedure at 800- 561-6162, ext. 310.
Ensure Optimal Cellular Connection
• Properly position the antennas and check the signal at the location (use
OpenSignal
or
other App).
• Make sure the serial number has correctly been entered in the unit software (System
tab, Admin sub tab).
• Correctly activate the modem through the unit software (System tab, Network sub tab)
Modem position
Antenna
Modem position
(2 possible location)
