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15 Warranty
If the product malfunctions during the warranty period, please contact your contract partner, the installa-
tion company, and indicate the model type and production number (see specifications or the type plate
on the unit).
Non-compliance with the installation conditions and the responsibilities of the operator, as well as improper
use leads to the loss of warranty and exclusion of liability.
15 1 Product returns
Product returns will not be processed without a return number (RMA no.). In Germany, call our after-sales
service in Schriesheim to receive a return number.
Unauthorised returns of goods will not be accepted by BWT. Please always contact your contract partner
first.
15 2 Your contact at BWT
You can reach us at the following number:
Service acceptance
+49 6203 7373
Monday to Thursday:
6:30 a.m. to 6:00 p.m.
Friday:
6:30 a.m. to 4:00 p.m.
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