Help
29
H Broadband light is blue
Your Hub is connected to broadband, but there may be a problem with your
computer and/or its connection to the Hub. Try the following:
1
restart your Hub by pressing and releasing the
Restart
button at the side
of the Hub
2
restart your computer
3
wait for your Hub’s Broadband light to turn steady blue
4
open your web browser and follow any on-screen troubleshooting instructions
5a
if you’re using an Ethernet cable
Check this cable between your Hub and computer is inserted correctly
> For more help, follow the manual set-up steps, see page 19
> If you’re connecting to the internet but it’s very slow or unreliable, see page 38
5b
if you’re using wireless
There are many things that can affect a wireless connection, including settings on
your computer, position of your computer and Hub in your home, and interference
with the wireless signal. The following tips may help:
•
check that your computer’s wireless adapter is fitted and/or turned on. Some
laptop computers have a small switch – please refer to your computer manual if
you need help
•
check your wireless connection software – it should show if your computer’s
connected to your Hub
•
try moving your computer closer to your Hub
•
make sure the computer and Hub aren’t close to large electrical appliances
•
try changing wireless channels, see page 42
> For help setting up a wireless connection, follow the manual set-up steps,
see page 16
> If your wireless connection is slow or unreliable, see page 42
6
If either of the above doesn’t solve this problem, please call us on 0800 111 4567
Summary of Contents for Mobile Broadband Laptop
Page 1: ...BT Total Broadband Quick Start Start here ...
Page 3: ...BT Total Broadband User Guide Follow Quick Start guide first ...
Page 5: ......
Page 7: ......
Page 8: ...Learn about Learn about ...
Page 9: ...6 Learn about ...
Page 12: ...Set up Set up ...
Page 13: ......
Page 24: ...Help Help ...
Page 25: ...Help 22 ...
Page 49: ...46 ...
Page 50: ...Your BT Home Hub 47 Your BT Home Hub Your BT Home Hub ...
Page 51: ...48 Your BT Home Hub ...