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30
Help
Help with connecting to the internet using other devices
(i.e. not the BT Home Hub)
If you aren’t using a BT Home Hub, please check your equipment’s documentation
– there may be a troubleshooting section. Your router’s lights can often also help
you identify a problem.
The following tips may also help:
•
make sure all cables are fitted correctly and plugged in securely
•
make sure you’ve ADSL filters fitted to all the phone sockets on the
broadband line
•
try swapping the ADSL filter your router is plugged into with another, in case
the filter is faulty
•
if you’re using an extension socket, check that it’s working, i.e. plug a phone
into the phone socket of the ADSL filter and listen for a dial tone
•
if you’re using an extension lead or extension socket, try connecting your
router to the main socket. If this works, it may mean you’ve a problem with
your extension wiring or extension lead
•
if you’re using wireless, try moving your computer closer to the router
•
try altering the position of the router aerial (if fitted)
•
make sure the computer and router aren’t close to large electrical appliances
•
try changing wireless channels (see your router instructions to find out how to
do this)
Or, if you have a BT Home Hub available, you could disconnect your existing
equipment and try using your BT Home Hub, see page 34 for set-up.
Summary of Contents for Mobile Broadband Laptop
Page 1: ...BT Total Broadband Quick Start Start here ...
Page 3: ...BT Total Broadband User Guide Follow Quick Start guide first ...
Page 5: ......
Page 7: ......
Page 8: ...Learn about Learn about ...
Page 9: ...6 Learn about ...
Page 12: ...Set up Set up ...
Page 13: ......
Page 24: ...Help Help ...
Page 25: ...Help 22 ...
Page 49: ...46 ...
Page 50: ...Your BT Home Hub 47 Your BT Home Hub Your BT Home Hub ...
Page 51: ...48 Your BT Home Hub ...