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Summary of Contents for DIVERSE ISDN

Page 1: ...emergency telephone calls when the power fails Alternative arrangements should be made for access to emergency services Diverse ISDN telephone system For cordless and corded communications DECT User Guide Instructions for using the Diverse ISDN ...

Page 2: ...Please open this page for an at a glance guide to your Diverse ISDN ...

Page 3: ... and access other phone functions End call red Used to end a call Also allows you to quit a procedure Intercom Enables internal communication and call transfer between handsets Recall Carrying clip Memory speed dial Enables quick dialling of 10 numbers stored in the memory Last number redial Lets you redial the last five external numbers you called Phone green For making and answering calls Keypad...

Page 4: ...2 ...

Page 5: ...forwarding 20 ISDN customer controlled call forwarding 21 Answering machine call pickup 23 Remotely accessing answering machines and services 23 Diverse 2000 Additional Handset 24 Handset registration 24 Switching ON OFF 24 Locking your handset keypad 25 Making and receiving calls 25 Putting calls on hold and transferring calls 27 Switching between calls 28 Creating three way conference calls 29 C...

Page 6: ... equipment 37 Using the Diverse ISDN with a switchboard 42 Using the Diverse ISDN with Diverse 1010 Handsets 44 Maintenance 45 Help 46 Index 50 Hints and tips boxes In this user guide we ve included helpful tips and important information in boxes ...

Page 7: ...ser guide for future reference and if you need to set up or re configure your system in the future please refer to the System Set Up Guide which you should also retain This user guide applies to both single and multiple handset systems The internal functions described in this guide apply only to Diverse ISDN base stations with more than one handset connected Introduction your Diverse ISDN is desig...

Page 8: ... are indicated by symbols These symbols are as follows When moving through the Diverse Executive Handset s MENU options remember if you wish to escape the MENU altogether press the END CALL button or to move back to the previous screen select the GO BACK option button PHONEBOOK to enter use and alter phonebook entries INTERNAL REDIAL Move UP through menu Move DOWN through menu GO BACK to previous ...

Page 9: ...ill receive calls When the handset is ON press and release the PWR button quickly The display will show KEYPAD LOCKED Press the PWR button quickly PWR PWR PWR PWR Press buttons in order shown Press the MENU button to display the menu Press UP and DOWN to highlight the menu item required OK Press OK to confirm the selected item The display then shows the next menu level below Press the MENU button ...

Page 10: ...REDIAL The last external number called will be dialled 8 When 2 external calls are already in progress and you try to make a call you will hear the busy tone and the display shows EXTERNAL LINE BUSY IMPORTANT If you have switched off the automatic external line and use the first method then after pressing the PHONE button you will need to press either EXT of 0 then highlight and OK the required MS...

Page 11: ...displayed Select the number you wish to redial using UP and DOWN Press the PHONE button The number is dialled If you have set group ringing see Call Allocation in the System Set Up Guide and your handset is included in the second ringing group it is possible to pick up the call before your handset rings When you know other handsets are ringing Press the PHONE button Display shows EXTERNAL CALL ACC...

Page 12: ...ht MICR ON OK Press OK You caller can hear you again Missed calls list The Missed calls list contains the numbers of the last 10 unanswered calls Press buttons in order shown Press the MENU button Press DOWN to highlight SERVICE OK Press OK NEXT Press NEXT to highlight LIST OF CALLS OK Press OK Select DISPLAY ENTRY OK Press OK NEXT Press NEXT to scroll through the entries DIAL Select DIAL to call ...

Page 13: ...all RCL Press buttons in order shown Press the MENU button Press DOWN to highlight SERVICE OK Press OK NEXT Press NEXT to highlight LIST OF CALLS OK Press OK NEXT Press NEXT to highlight DELETE ENTRY OK Press OK NEXT Use NEXT to scroll through each entry in the list highlight the numbers you wish to delete DELETE Press DELETE Press the MENU button Press DOWN to highlight SERVICE OK Press OK NEXT P...

Page 14: ...ll ring to re connect you to the call on hold When this happens press the PHONE button to speak or to the other caller CONF Or press CONF to speak to both parties 12 To put an external call on hold while you make and internal call To transfer an external call to another handset or telephone To put an external call on hold while you make a second external call Press buttons in order shown During a ...

Page 15: ... To end the call press the END CALL button Switching between calls Press buttons in order shown During an external call INT Press INT Your caller is put on hold KEYPAD Enter the internal number of the extension you want When the phone answers speak as normal TOGGLE Press TOGGLE You can now speak to the external caller while your internal call is on hold TOGGLE Press TOGGLE to switch back and forth...

Page 16: ...ormal CONF Press CONF to enable a three way conference CONF END Either press CONF END button to end the conference You are returned to your external caller or Or press the END CALL button to hang up on both callers Parking a call Parking a call enables you to put a call on hold at one extension and pick it up again from another Press buttons in order shown During a call Press the MENU button NEXT ...

Page 17: ...member to warn the other person that there will be a short break in the conversation whilst you change bases CHANGE Press CHANGE Resume the call IMPORTANT You can also park a call at one base and unpark it at another base which is part of a multibase multicell system however this operation is dependant on the HOLD ISDN Supplementary service being available Please check with your ISDN service provi...

Page 18: ... the number of the person who s calling you unless they have withheld their number or if their network does not support the caller identity service If the person you are calling also subscribes to the CLIP service then your number will be presented to them You can stop your number from being sent to the person you are calling each time you call by dialling 141 before the number You can also ask BT...

Page 19: ...telephone number you wish to store Press ACTIVATE SAVE ENTRY will be highlighted OK Select OK to save the entry The name and number has now been stored in the phonebook and the display briefly shows ENTRY STORED a A 17 Tip To enter a blank space full stop or a dash press the 0 button repeatedly until the character you want is displayed INSERTING A PAUSE To put a pause at some point in your number ...

Page 20: ...ther YES Press YES to delete The display will briefly show ALL ENTRIES DELETED or NO Press NO to abandon the deletion Press buttons in order shown Press PHONEBOOK Highlight the number name you wish to change using UP and DOWN Press ACTIVATE Press DOWN to highlight EDIT ENTRY OK Press OK and the display takes you to the name number you wish to change Use BACK FORWARD and DELETE and the keypad to ed...

Page 21: ... name press PHONE to dial or Or Press DOWN to move to the correct name then press the PHONE button 19 EXECUTIVE HANDSET Quick search for a phonebook name To dial a number stored in the phonebook Press buttons in order shown While the handset is switched ON Press REDIAL The last five numbers called are displayed Press DOWN to highlight the number you want Press ACTIVATE to choose the number you wan...

Page 22: ... forwarding You can forward external calls from your own extension to any other extension which is registered to your Diverse ISDN base station To do this the extension to which calls are to be forwarded must have call forwarding switched OFF OFF is the default setting Press buttons in order shown Press the MENU button Press DOWN to highlight SERVICE OK Press OK NEXT Press NEXT to highlight CALL F...

Page 23: ...s that have been set NEXT Press NEXT to highlight INT CALL FORWARD OK Press OK Display shows where internal call is set to forward to OFF Press OFF to switch off internal call forwarding ISDN Customer Controlled Call Forwarding This enables you to forward an external call to another external number There are 3 types of external call forwarding all calls on busy on no reply after 5 rings These opti...

Page 24: ...Multipoint access call forwarding has to be deactivated for each applicable MSN If you have a Point to Point access no list of MSNs is displayed Press the PHONE button The message FNCT SET ACT is displayed indicating that a system function is set and active in this case external call forwarding Press the MENU button Press DOWN to highlight SET SYS FUNCT OK Press OK NEXT Press NEXT to highlight EXT...

Page 25: ...ur answering machine or voicemail system you will need to activate tone dialling Press buttons in order shown Note that tone dialling can be permanently activated see Activating permanent tone dialling on call connection in the System Set Up Guide During the call to your answering machine or voicemail system Press the MENU button NEXT Press NEXT to highlight TEMP TONE ON OK Press OK TEMP TONE DIAL...

Page 26: ...blank PWR PWR Handset registration Your Diverse 2000 Additional Handset must be registered with the base station before it can be used See the System Set Up Guide for instructions Press buttons in order shown Press the INT button Display shows your internal number Press the END CALL button The handset returns to standby INT 24 Diverse 2000 Additional Handset To check the internal number of your ha...

Page 27: ... release the PWR button quickly The display will show Press the PWR button quickly Making and receiving calls Make sure the handset is switched ON Press the PHONE button KEYPAD Dial the number you want or KEYPAD Alternatively you can key in the phone number then press the PHONE button to dial PWR PWR 25 To lock the handset keypad To end a call To receive a call To unlock the handset keypad To make...

Page 28: ...on Press the button All the registered handsets within range ring The first handset to answer will take the call To end the call either press the END CALL button or replace the handset on the charger If you have set group ringing see Call Allocation in the System Set Up Guide and your handset is included in the second ringing group it is possible to pick up the call before your handset rings When ...

Page 29: ...ons in order shown You can prevent your caller from hearing you while you have a conversation with another person You can still hear your callers while the secrecy function is on Switch on secrecy during a call Press the INT button if you are on an external call wait for 3 seconds before you speak Your caller cannot hear you To switch off secrecy Press the RCL button Your caller can hear you again...

Page 30: ... INT Switching between calls Press buttons in order shown During your external call Press the INT button Your caller is put on hold Press followed by the internal number of the extension you want to call When the extension is answered speak as normal Press the INT button followed the button to switch between callers Press the RCL button to end your current call and return to the other caller RCL I...

Page 31: ...al call RCL RCL STO 0 9 INT 29 Press buttons in order shown During your first external call Press the INT button Your caller is put on hold Press the button KEYPAD Enter the external number you want When the call is answered speak as normal Press the INT button then the button to switch between callers Either press the RCL button to or return to your first caller or press the END CALL button to ha...

Page 32: ...INT Press buttons in order shown When internal call is in progress Press the INT button then the button Your first call is put on hold KEYPAD Dial the second number and speak as normal when your call is answered Press the STO button then the RCL button to begin the three way call Press the RCL button to end the three way call Your second call will end but you will still be connected to your first ...

Page 33: ...ll waiting tones and get a call waiting message on the display if you are in its call group You will now have 3 options 1 Reject the call Press the STO button then the button Press the 9 button then the 2 button Press the STO button The call has now been rejected Other extensions in the call group will still ring and can answer the call 2 Accept the call Press the STO button This will close your c...

Page 34: ...deactivate the automatic external line see your System Set Up Guide you will always have to start the stored number with a 0 STO 3 DEF 4 GHI STO 32 To pick up a parked call ADDITIONAL HANDSET Parking a call Parking a call enables you to put a call on hold at one extension and pick it up again from another extension Press buttons in order shown During a call Press the STO button Press the button Pr...

Page 35: ...ich the number is stored The display shows the memory location you have chosen Enter the number you want KEYPAD stored preceded by a 0 if you have deactivated automatic external line The display shows the number Press the STO button to confirm the number STO 0 0 9 MEM STO To store a number To speed dial a number stored in the memory Storing a new number in the memory automatically overwrites any p...

Page 36: ... corresponding button on the keypad 0 9 KEYPAD Decide how many times you want your handset to ring before the call is forwarded and press the corresponding button 0 9 on the keypad or press 0 if you want your call forwarded without ringing your handset first Press the STO button to confirm Press the STO button Press the button Press the 9 button Press the 1 button Press the STO button STO ...

Page 37: ...the LNR button MSN Enter the MSN number from which you want calls to be forwarded Omit this step if you have a Point to Point connection KEYPAD Enter the phone number preceded by the national and area codes Press the STO button Press the STO button Press the button Press the 4 button Press the 1 button Press the 3 button Press the LNR button MSN Enter the MSN number from which you want calls to be...

Page 38: ...ne dialling and accessing answering machines and services ADDITIONAL HANDSET Press buttons in order shown Press the STO button Press the button Press the 4 button Press the 0 button Press the 0 button Press the STO button Answering machine call pickup When you have an answering machine connected to corded extension 0 or 9 then it is possible to intercept the answering machine whilst the caller is ...

Page 39: ... the R button this means the RECALL button Some telephones may be labelled differently Note Attached telephones must be on timed break recall setting Press buttons in order shown Lift the handset Press the 0 button for an external line KEYPAD Dial the number you want 0 37 Using attached corded telephones and other equipment To set up corded telephones and other equipment to your Diverse ISDN pleas...

Page 40: ...Press the 7 button Press the 0 button for an external line and dial as usual When you hear the Call Waiting tones to accept the call Press the R button Press the 7 button Press the 8 button You can now speak to the waiting caller To return to the original external caller press R then press 8 and speak to the original caller 8 TU V ...

Page 41: ... button then the 9 button to put your external caller on hold Press the 9 button followed by KEYPAD the internal number you want To transfer the call replace the handset Quick Call Transfer When the called extension rings you can transfer the call immediately by replacing the handset on its cradle but if it is not answered within 30 seconds it will be returned to your extension and your telephone ...

Page 42: ...al call Press the R button and then the 8 button Or To end both calls replace the handset in the cradle During a consultation call Press the R button then the 5 button Press the R button to toggle back to the consultation call Press the R button to toggle back to the original caller and so on To disconnect from the consultation call place the handset back in the cradle Your phone will ring Pick up...

Page 43: ...the 2 button KEYPAD Use the keypad to enter a one digit security code Press the 7 button Your call is now Parked Replace the handset A call can only be un parked at the Point to Multipoint access at which it was originally parked Lift the handset Press the 7 button then the 4 button then the 3 button KEYPAD Enter your one digit security code Press the 7 button to un park the call You can now resum...

Page 44: ...our switchboard feature KEYP OFF When you have finished press KEYP OFF 42 Using the Diverse ISDN with a switchboard Switchboard functions You will need to dial certain codes from your handset to use the switchboard features such as call transfer These codes will be shown in your switchboard user guide Note that this is not possible using telephones attached to internal tel no 0 or 9 To dial these ...

Page 45: ...O button CODE Using your handset keypad enter the necessary code to activate your switchboard feature see your switchboard user guide Press the PHONE button to dial the digits you have entered to activate your switchboard feature STO 0 9 WXYZ STO During a call Press the STO button Press the button Press the 9 button Press the 0 button Press the STO button KEYPAD Using your handset keypad enter the...

Page 46: ...ns buttons or or Menu Menu button button Internal call Internal call option button on display Using the Diverse ISDN with Diverse 1010 Handsets The Diverse ISDN functions are also available with the Diverse 1010 Executive and Additional Handsets There are some differences between the keypad layouts that you should bear in mind although these differences have no major effect on use INT F INT 1010 H...

Page 47: ...period Please ask them for details Outside warranty If your Diverse ISDN needs repair after the warranty period has ended it must be repaired so as to remain compliant with the approval requirements for connection to the telephone network We recommend that you call the Diverse Helpline on 0345 90 80 70 and you will be advised of our recommended repair agents Maintenance If you should have to retur...

Page 48: ...ty IMPORTANT If your Diverse ISDN is connected to a switchboard you may have to dial an access number before 999 to contact the emergency services Some switchboards cannot dial out during a power failure Do not immerse batteries in water or throw them into fire or dispose of them with ordinary domestic refuse To charge the batteries only use the plug in power supply unit provided Recommended batte...

Page 49: ... Diverse ISDN within a few seconds Extension does not get external dial tone This could be due to any of the following The Diverse ISDN telephone line cord may not be plugged into the ISDN socket If the handset display shows EXTERNAL LINE BUSY all available external lines are in use by other users Wait until the calls are finished and try again Call restrictions barring may have been set at the ba...

Page 50: ...g one Please check that you are both registered to the same base Extension does not ring with any call internal or external This could be due to any of the following The extension ringer volume may be set too low or switched off To adjust the ringer volume at the handset see your Handset user guide To adjust the ringer volume at an attached telephone see you telephone user guide No dial tone Check...

Page 51: ... of the following The handset batteries may be low You are getting out of range of the base Buzzing noise on my radio or TV This could be due to Your Diverse ISDN base station or handset may be sited too close to the equipment Ensure they are sited at least one metre away The handset and battery charger does not appear to be working This could be due to any of the following The power adaptor may n...

Page 52: ...ion 6 display 6 Fault 47 Flashing 46 Handset registration 6 24 Help 46 Internal calls 9 Internal call forwarding 20 34 Internal number 7 ISDN call forwarding 21 35 Locking the keypad 7 25 Maintenance 45 Making calls 8 25 Memory phonebook numbers 16 32 Menu 7 Missed calls 10 On hold 11 27 ON OFF handset 7 24 Parking a call 14 32 Phonebook memory 16 32 add a name and number 17 33 change an entry 18 ...

Page 53: ...onditions of contract Nothing in this publication forms any part of any contract TouchtoneTM is a registered trade mark of British Telecommunications plc in the UK British Telecommunications plc 1997 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Printed in Germany Issue No 1 7 98 7 Designed by The Art Design Partnership Limited Siemens number A30853 X211 M101...

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