Brother RJ-2035B User Manual Download Page 59

Page: 59 / 62

Problem

Possible Cause

Solution

Blank labels with gray lines.

•

The Print Head is dirty.

•

The Platen Roller is dirty.

•

Clean the Print Head.

•

Clean the Platen Roller.

Irregular printing

The printer is in Hex Dump

mode.

Turn the printer on and off to skip the dump

mode. (See

section 5.2 Self-test and Dump

Mode

Summary of Contents for RJ-2035B

Page 1: ...ide English User s Guide RJ 2035B RJ 2055WB RJ 3035B RJ 3055WB Product specifications vary by region For more information see the Specification Sheet available from the Brother support website at support brother com 2020 Brother Industries Ltd All rights reserved Version 01 ENG ...

Page 2: ...written permission of the company Trademarks The Bluetooth word mark and logos are registered trademarks owned by the Bluetooth SIG Inc and any use of such marks by Brother Industries Ltd is under license Wi Fi is a registered trademark of Wi Fi Alliance CG Triumvirate is a trademark of Agfa Corporation CG Triumvirate Bold Condensed font is under license from the Monotype Corporation All other tra...

Page 3: ... 3 Loading the Media 18 3 4 Printer Driver Installation 20 3 4 1 USB Connection Windows Mac Linux 20 3 4 2 Bluetooth Connection Windows 21 3 4 3 Wi Fi Network Connection Windows 22 3 5 Creating and Printing Labels Using BarTender 23 3 6 Connect Your Printer to a Computer 24 4 Accessories 25 4 1 Install the Belt Clip 25 4 2 Install the Roll Holder PA RH 002 Optional 27 4 3 Install the Roll Spacer S...

Page 4: ...ode 43 5 3 Printer Initialization 47 6 BPM Brother Printer Management Tool 49 6 1 Start the BPM 49 6 2 Calibrating the Media Sensor using the BPM 50 7 Product Specifications 51 7 1 General Specifications 51 7 2 Print Specifications 52 7 3 Media Specifications 53 8 Troubleshooting 54 9 Maintenance 56 ...

Page 5: ...splash dust and shock resistant and offers operational mobility virtually anywhere The printer can be connected to a computer or mobile device using USB NFC tag Bluetooth or Wi Fi a b g n to print using various mobile and desktop printing software For more information about printing labels see your labelling software s documentation on the Brother support website at support brother com ...

Page 6: ...ship the printer The components included in the box RJ 2035B RJ 2055WB RJ 3035B RJ 3055WB 1 Printer 2 Belt Clip 3 Rechargeable Li ion Battery 4 AC Adapter 5 Quick Setup Guide 6 Product Safety Guide If any components are missing contact the product manufacturer s customer service or your local dealer 1 1 2 3 4 5 6 2 3 5 6 4 ...

Page 7: ...Printer Overview 2 2 1 Front View RJ 2035B RJ 2055WB RJ 3035B RJ 3055WB 1 Media Compartment Cover 2 LED Indicators 3 Power Button 4 Feed Pause Button 5 Media Compartment Cover Release Tab 6 Media View Window ...

Page 8: ...J 3035B RJ 3055WB 1 Tear Edge 2 Print Head 3 Platen Roller 4 Black Mark Sensor 5 Gap Sensor Product specifications vary by region For more information see the Specification Sheet available from the Brother support website at support brother com ...

Page 9: ...5 2 2 3 Rear View RJ 2035B RJ 2055WB RJ 3035B RJ 3055WB 1 Rechargeable Li ion Battery 2 Battery Release Latch 3 Interface Cover 4 Power Port 5 USB Port Micro Type USB 2 0 ...

Page 10: ...n 3 Wi Fi Bluetooth Status LED Indicator 4 Battery Status LED Indicators 5 Printer Status LED Indicator Buttons Function Power Button Press and hold for three seconds to turn the printer on off Feed Pause Button Ready status Feeds one label or receipt Printing status Pauses the print job ...

Page 11: ...mand Reference Manual on the Brother support website Red solid The Media Compartment Cover is open Red blinking A printer error has occurred Orange blinking The printer s battery is charging Battery Status Green blinking The printer s battery is charging Green solid The printer s battery is fully charged Wi Fi Bluetooth Status Blue blinking The printer is communicating with a Bluetooth Wi Fi devic...

Page 12: ...oth Status LED Indicator 4 Battery Status LED Indicators 5 Printer Status LED Indicator Buttons Function Power Button Press and hold for three seconds to turn the printer on off Feed Pause Button Ready status Feeds one label or receipt Printing status Pauses the print job ...

Page 13: ...rror has occurred Orange blinking The printer s battery is charging Battery Status Green blinking The printer s battery is charging Green solid The printer s battery is fully charged Wi Fi Bluetooth Status Green blinking The printer is communicating with a Wi Fi device Green solid The printer is connected to a Wi Fi device Blue blinking The printer is communicating with a Bluetooth device Blue sol...

Page 14: ...blinking in the color shown Charging Cycle LED Indicators Charge Level 1 Charging the battery 0 30 30 60 60 100 100 2 Power saving mode The Printer Status LED blinks in orange charging continues To exit the power saving mode press Power button or disconnect the power supply 3 Charging complete When fully charged the printer turns off automatically Charging Starts Power Saving Mode Charging continu...

Page 15: ... check the charging status press the Power button Charging Cycle LED Indicators Charge Level Charging the battery when the printer is off 0 30 30 60 60 100 100 Note When the printer s battery is being charged the Printer Status LED blinks in orange The printer automatically turns off if the battery is fully charged and if it has not received any print jobs for 30 minutes ...

Page 16: ...ad the BPM from your model s Downloads page at support brother com To display the Battery Capacity and Battery Life in the BPM 1 Insert the smart battery into your printer 2 Connect the printer to the computer using a USB cable or Wi Fi 3 Start the BPM and click the Setup button 4 Select the battery management settings you want and close the Setup dialog box ...

Page 17: ...Battery Release Latch until it locks into place Battery safety warning DO NOT throw the battery into fire expose to heat disassemble or modify it DO NOT connect the and terminals with metal objects such as wire Do not carry or store the battery with metal objects DO NOT dispose of the battery with household waste Observe all applicable regulations when disposing of this product ...

Page 18: ...h until it locks into place Battery safety warning DO NOT throw the battery into fire expose to heat disassemble or modify it DO NOT connect the and terminals with metal objects such as wire Do not carry or store the battery with metal objects DO NOT dispose of the battery with household waste Observe all applicable regulations when disposing of this product ...

Page 19: ...3035B RJ 3055WB 2 Plug the Power Cord into a power outlet an electrical socket Note For more information about the battery charging cycle see section 2 2 5 Battery Charging Cycle Charging Temperature For safe and optimal charging make sure you charge the printer s battery where the temperature is between 0 C and 40 C 32 F and 104 F Charging may stop if the internal temperature of the printer or ba...

Page 20: ...J 3055WB 1 Plug the power adapter of the Battery Charger into a grounded AC outlet an earthed electrical socket 2 Plug the charger connector into the Battery Charger s DC socket 3 Insert the battery into the slot as illustrated Note For battery installation instructions see section 3 1 Install the Battery ...

Page 21: ...only Press the battery charger s power switch to On Note When the battery is fully charged the Battery Status LED lights in green and the charging stops automatically Note The 4 bay Battery Charger is also available For RJ 2035B RJ 2055WB PA 4BC 001 For RJ 3035B RJ 3055WB PA 4BC 002 Status LED Status LED ...

Page 22: ...the Media 1 Press the Media Compartment Cover Release Tab and lift the Media Compartment Cover RJ 2035B RJ 2055WB RJ 3035B RJ 3055WB 2 Insert the media roll as illustrated and pull out enough paper over the tear edge ...

Page 23: ... Cover on both sides to close it gently and make sure it has closed correctly We recommend calibrating the sensor every time you change the media See section 5 1 The Gap Black Mark Sensors Calibration RJ 2035B RJ 2055WB RJ 3035B RJ 3055WB ...

Page 24: ... the computer using a USB cable 2 Visit support brother com go to your model s Downloads page and download the latest printer driver and software 3 Run the Seagull Driver Wizard application and select Install printer drivers and USB 4 Follow the on screen instructions Note If you cannot install a printer driver Install a printer driver manually In the Seagull Driver Wizard application select Insta...

Page 25: ...tooth other devices and enabling Bluetooth 4 Select Add Bluetooth or other device and select your printer 5 Visit support brother com go to your model s Downloads page and download the latest printer driver and software 6 Run the Seagull Driver Wizard application and select Install printer drivers and Bluetooth 7 Follow the on screen instructions Note If you cannot install a printer driver Remove ...

Page 26: ...go to your model s Downloads page and download the latest printer driver and software 3 Run the Seagull Driver Wizard application and select Install printer drivers and Network 4 Select your printer and then click Next 5 If your TCP IP port does not appear in the list click Create port and select Standard TCP IP port New Port 6 Type your printer s IP address and port name and then click Next 7 Cli...

Page 27: ...e click the BarTender UltraLite icon on the desktop For Windows 8 1 Windows Server 2012 or Windows Server 2012 R2 Click BarTender UltraLite on the application screen or double click the BarTender UltraLite icon on the desktop For Windows 7 Start All Programs BarTender 2016 R7 UltraLite click BarTender UltraLite or double click the BarTender UltraLite icon on the desktop 2 Follow the on screen step...

Page 28: ...onnect your printer to a computer use a Micro USB 2 0 cable 1 Open the Interface Cover 2 Connect the printer to the computer with the USB cable Note The Micro USB 2 0 cable is not included with the printer and must be purchased separately USB Port ...

Page 29: ...25 4 Accessories 4 1 Install the Belt Clip RJ 2035B RJ 2055WB 1 Insert the belt clip into the slot on the back of the printer as illustrated 2 Press the clip down until it locks into place ...

Page 30: ...035B RJ 3055WB 1 Remove the battery from the printer 2 Insert the Belt Clip into the slot in the Battery Compartment 3 Press the Belt Clip until it locks into place 4 Install the battery back into the printer ...

Page 31: ...nal For RJ 3035B RJ 3055WB only 1 Press the Media Compartment Cover Release Tab and lift the Media Compartment Cover 2 Insert the Label Spindle into the paper roll as illustrated 3 Install the Fixing Tabs on both sides of the paper roll Fixing Tabs ...

Page 32: ... Insert the label roll with the installed Fixing Tabs and Label Roll Spindle into the printer 5 Press down the Media Compartment Cover on both sides to close it gently and make sure it has closed correctly ...

Page 33: ...ustomized media width install the required number of Roll Spacers in the Media Compartment Use the same number of Roll Spacers on each side Available widths 1 25 4 mm 1 5 38 1 mm 2 50 8 mm and 2 5 63 5 mm 1 Press the Media Compartment Cover Release Tab and lift the Media Compartment Cover RJ 2035B RJ 2055WB RJ 3035B RJ 3055WB ...

Page 34: ...30 2 Insert the Roll Spacers into the Spindle Slots on both sides of the Media Compartment as illustrated RJ 2035B RJ 2055WB RJ 3035B RJ 3055WB Slot Slot ...

Page 35: ...m 2 50 8 mm to 2 5 63 5 mm by attaching or detaching both sides of the Roll Spacers When installing the Roll Spacers use the same number of Roll Spacers on each side RJ 2035B RJ 2055WB RJ 3035B RJ 3055WB 1 width 1 5 width 2 width 1 width 1 5 width 2 width 2 5 width ...

Page 36: ...ompartment Cover on both sides to close it gently and make sure it has closed correctly Note When the Media Compartment Cover is closed correctly it locks into place and the printer automatically feeds a small amount of the media ...

Page 37: ...ase with Shoulder Strap Optional For RJ 2035B RJ 2055WB PA CC 002 For RJ 3035B RJ 3055WB PA CC 003 1 Use the zipper to open the case cover 2 Place the printer in the case Note The printing side must face the outside cover as indicated ...

Page 38: ...34 3 Zip up the case cover Make sure the Outer Cover is open and fixed while printing Outer Cover Fixed Outer Cover Open ...

Page 39: ...th an Adapter Optional 1 Remove the battery from the printer 2 Insert the Shoulder Strap Adapter into the slot in the Battery Compartment 3 Reinstall the battery in the printer and pull the Battery Release Latch until it locks into place ...

Page 40: ...rt the printer into the Charging Cradle and then gently press the printer down RJ 2035B RJ 2055WB RJ 3035B RJ 3055WB 2 Connect the Charging Cradle s power adapter to its Power Port RJ 2035B RJ 2055WB RJ 2035B RJ 2055WB 3 Connect the power adapter of the Charging Cradle to a grounded AC outlet an earthed electrical socket ...

Page 41: ...37 4 The charging starts When the battery is fully charged all three Battery Status LEDs are lit in green RJ 2035B RJ 2055WB RJ 3035B RJ 3055WB ...

Page 42: ...055WB PA 4CR 002 1 You can install the 4 bay Charging Cradle either vertically or horizontally To install the 4 bay Charging Cradle vertically use the supplied base support Vertical Installation Horizontal Installation 2 Install the printer in the Charging Cradle as illustrated Vertical Installation ...

Page 43: ...ntal Installation 3 Connect the Charging Cradle s power adapter to its Power Port 4 Connect the Charging Cradle s power adapter to a grounded AC outlet an earthed electrical socket The plug may differ by country ...

Page 44: ...ks in blue and the charging starts When the battery is fully charged all three Battery Status LEDs on the printer are lit in green 4 8 Rechargeable Lithium Ion Battery Optional For RJ 2035B RJ 2055WB PA BT 008 Standard For RJ 3035B RJ 3055WB PA BT 009 Standard PA BT 010 Smart Battery ...

Page 45: ...Release the Feed Pause button when the LEDs indicate the function you want or LED Indicator is lit in the color shown LED Indicator is blinking in the color shown LED Patterns Power On Utility Function LED 1 Media sensor calibration 2 Self test and entering dump mode 3 Printer initialization Orange Lit 5 times Release the Feed Pause button 5 times Release the Feed Pause button 5 times Release the ...

Page 46: ...lack Mark Sensor 1 Turn off the printer 2 Press and hold the Feed Pause button and then turn on the printer 3 Release the Feed Pause button when the printer s Status LED changes to and starts blinking The LEDs will change as follows Orange 5 times 5 times 5 times Green lit After calibration is complete you can resume printing Release the Feed Pause button to enter calibration mode ...

Page 47: ... Press and hold the Feed Pause button and then turn on the printer 3 Release the Feed Pause button when the printer s Status LED changes to and starts blinking The LEDs will change as follows Orange 5 times 5 times 5 times Green lit To resume printing turn the printer off and then on again The self test information is printed automatically Release the Feed Pause button to perform the printer self ...

Page 48: ...me Firmware version Firmware checksum Printer serial number Configuration file System date System time Printed mileage meter Cutting counter Print speed inch sec Print density Label size inch Gap distance inch Gap black mark sensor sensitivity Code page Country code ZPL setting information Print darkness Print speed inch sec Label size Control prefix Format prefix Delimiter prefix Printer power up...

Page 49: ...45 Self test Printout Bluetooth settings Total number of downloaded files and available memory space Print Head check pattern ...

Page 50: ...ebug the printer s programs The characters in the left column are received from the printer s system and those in the right column are their hexadecimal representation Note Dump mode requires 2 50 8 mm wide paper To resume printing turn the printer off and then on again ASCII data Hexadecimal representation of the ASCII data ...

Page 51: ... starts blinking The LEDs will change in the following order orange 5 times 5 times 5 times Green Lit To resume printing turn the printer off and then on again After the initialization the following factory settings will be restored Parameter Default Setting Speed 76 2 mm s 3 ips Density 8 Media Width RJ 2035B RJ 2055WB 1 89 48 mm RJ 3035B RJ 3055WB 2 84 72 mm Media Height RJ 2035B RJ 2055WB 2 50 ...

Page 52: ...48 Parameter Default Setting Reference Point 0 0 upper left corner Offset 0 Code Page 850 Clear Flash Memory No IP Address DHCP ...

Page 53: ... settings Using this tool you can also review your printer s status and settings to troubleshoot any problems 6 1 Start the BPM The BPM does not support the Bluetooth connection We recommend connecting your printer to the computer using either the USB or Wi Fi connection Double click the BPM icon to start the software The BPM interface is common to the RJ 2035B 2055WB 3035B 3055WB models The batte...

Page 54: ...r and calibrate the selected sensor The Gap Sensor or Black Mark Sensor can Detect the beginning of the label and feed the label to the correct position Detect the mark and feed the media to the correct position For more information about the position of each sensor see section 2 2 2 Interior View 1 Make sure the media is already installed and the Print Head is closed See section 3 3 Loading the M...

Page 55: ...V 2 3 A Output DC 12 V 1 5 A AC Adapter Input AC 100 V 240 V 0 35 A 50 Hz 60 Hz Output DC 12 V 1 A Charging Cradle Input 12 V 1 A Output 12 V 0 9 A 4 bay Charging Cradle Input 12 V 5 A Output 12 V 0 9 A 4 Battery Charger Input 12 V 2 A Output 8 4 V 1 0 A 4 bay Battery Charger Input 12 V 5 A Output 8 4 V 0 7 A 4 Input 24 V 2 5 A Output 8 4 V 1 0 A 4 Note The printer turns off automatically after 30...

Page 56: ...RJ 2035B RJ 2055WB RJ 3035B RJ 3055WB IP42 not including the protective case IP54 including the protective case 7 2 Print Specifications Print Specifications RJ 2035B RJ 2055WB RJ 3035B RJ 3055WB Print Head Resolution 203 dots inch 8 dots mm Printing Method Direct thermal Dot Size Width Length 0 125 mm 0 125 mm 1 mm 8 dots Print Speed mm per second Maximum 4 ips 102 mm s Maximum Print Width 1 89 4...

Page 57: ...ipt paper Black mark receipt paper mark on the printing side default setting or on the other side Label with gap Linerless Optional Media Winding Type Outside wound Media Length 1 25 4 mm 110 2 794 mm Tear mode 1 97 50 mm maximum print length Media Width Maximum 2 28 58 mm including a liner Maximum 3 15 80 mm including a liner Black mark Minimum 0 31 8 mm W 0 08 2 mm H Gap Minimum 0 31 8 mm W 0 08...

Page 58: ...ibrated Install a new media roll To install a new media roll see section 3 3 Loading the Media Calibrate the Black Mark Sensor RJ 3035B RJ 3055WB only Calibrate the Gap Sensor The Brother Printer Management Tool shows Paper Jam Media may be jammed inside the Print Head The Gap Black Mark Sensor is not calibrated Make sure the media size is set correctly Calibrate the Gap Black Mark Sensor Set the ...

Page 59: ...ith gray lines The Print Head is dirty The Platen Roller is dirty Clean the Print Head Clean the Platen Roller Irregular printing The printer is in Hex Dump mode Turn the printer on and off to skip the dump mode See section 5 2 Self test and Dump Mode ...

Page 60: ...r ethanol Printer Part Cleaning Method Interval Print Head 1 Turn the printer off 2 Allow the Print Head to cool down for at least one minute 3 Wipe the Print Head with a cotton swab dipped in isopropyl alcohol or ethanol Clean the Print Head when changing a new label roll RJ 2035B RJ 2055WB RJ 3035B RJ 3055WB Cotton swab Cotton swab Heating element Heating element Heating element Print Head Heati...

Page 61: ...d in isopropyl alcohol or ethanol As needed Sensor Use compressed air or vacuum Monthly Exterior Wipe the printer exterior with a lint free cloth dipped in water As needed Interior Use a brush or vacuum As needed Note Do not touch the Print Head If you have touched it clean it as described above Do not use medical alcohol as it may damage the Print Head Use isopropyl alcohol or ethanol according t...

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