Brother P-touch PRO DX PT-9200DX, Service Manual

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3.4.2 Troubleshooting in Case of Error
If the message, “Error!”, occurs while the serial number is being written, check the
following items.
1. Check that the serial I/F cable is connected correctly.
2. Check that the power to the PT-9200DX is turned on.
3. Check that the serial I/F cable is connected to the COM1 port of the PC.
Depending on the model of the PC, two COM ports (COM1 and COM2 ports) are
provided. Always connect the serial I/F cable to the COM1.
To operate this serial number writing software, it is absolutely necessary to
connect the serial I/F cable to the COM1.
4. If the message, “Error!”, occurs even though the above items 1 – 3 are set
correctly, the contents of the EEPROM in the PT-9200DX main unit may be
corrupted. Follow the steps below to restart the serial number writing software.
1) Exit the serial number writing software (CS9200DX.exe).
2) Next, start up PT92RST2.exe.
(This software is used to initialize the contents of the EEPROM in the
PT-9200DX main unit.)
Fig. 3.4-2 PT92RST2.exe Main Menu Screen
3) Turn on the power button on the PT-9200DX.
4) Select COM1 on the PT92RST2 screen.
5) Next, click the [Reset EEPROM in PT-9200DX] button.
6) Turn off the power button on the PT-9200DX and click the [OK]
button.
After that, exit PT92RST2.exe.
7) Turn on the power button on the PT-9200DX.
The contents of the EEPROM in the PT-9200DX is then initialized.
8) Restart the serial number writing software (CS9200DX.exe) and
operate it to check that it runs correctly.