CHAPTER 6 TROUBLESHOOTING
6–11
Questions
Recommendations
I cannot print from my
application software.
•
Make sure that the supplied printer driver is
installed in the System Folder and it is
selected with Chooser.
•
Check the PORT selection within Chooser :
it should match the port you physically
attached the printer cable to.
•
The serial slide switch of the optional
interface board is in the RS-422A position.
•
Check the printer cable type (you should
not be using a Local-Talk or straight-thru
cable.)
Paper Handling
Questions
Recommendations
The printer does not load
paper.
•
Note if the ALARM and PAPER lamps are
blinking. If so, the multi-purpose sheet
feeder is out of paper. Load a new stack of
paper in the feeder.
•
If there is paper in the multi-purpose sheet
feeder, make sure it is straight. If the paper
is curled, you should straighten it before
printing.
•
Reduce the stack of paper in the multi-
purpose sheet feeder, then try again.
The printer does not load
paper from the manual
feed slot.
When the MANUAL lamp is blinking, press the
FF/CONT switch for manual loading.
Re-insert the paper firmly.
How can I load
envelopes?
You can load envelopes from either the multi-
purpose sheet feeder or the manual feed slot.
Your application software must be set up
correctly to print on the envelope size you are
using. This is usually done in the page setup or
document setup menu of your software. Refer
to your application manual.
What paper can I use?
You can use plain paper, envelopes,
transparencies, labels, and organizer paper. For
information on loading paper, see “Paper
Handling” in Chapter 2.
How can I clear paper
jams?
See “PAPER JAMS” in this chapter.
