CHAPTER 6 TROUBLESHOOTING
6–9
Questions
Recommendation
The printer prints, but it
prints incorrect
information. Sometimes
it prints a couple of
characters and then ejects
the page, etc.
This is an indication that your application
printer emulation setting and the printer’s
emulation do not match. Check in your
application software which printer you have
selected to make sure the printer is set up
correctly. Remember this printer emulates three
widely used printer selections : HP LaserJet IIP,
Epson FX-850, and IBM Proprinter XL. A
suggestion is to reset the printer to factory
settings by using the RESET function or by
using the RPC to set the printer into HP
emulation and then select the HP LaserJet IIP
printer in your application software.
The printer does not print
when I press the Print
Screen Key.
(DATA lamp On)
Press the FF/CONT switch. The data has been
sent to the printer but the printer did not receive
the Page Eject command (print screens do not
send this command.)
The printer prints the first
part of my document but
doesn’t print the last
page.
(DATA lamp On)
This was a common problem with database
software and spreadsheet software when not
correctly set up. The data has been sent to the
printer but the printer did not receive the Page
Eject command. Press the FF/CONT switch to
eject the page. Then check with your software
supplier on how to add a Page Eject ( or Form
Feed) command to the end of your print job.
How can I change the
User settings or default
settings of the printer?
Use the remote printer console (RPC) program.
Setting up the Printer for Windows
Questions
Recommendation
The printer does not
work.
Check the followings:
•
The printer plugged in.
•
Interface cable is securely connected
between the printer and computer.
•
There are any alarm conditions (blinking
lamps.)
