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Troubleshooting and routine maintenance

13 - 1

Troubleshooting

Error messages

As with any sophisticated office product, errors may occur. If this
happens, your fax machine identifies the problem and displays an
error message. The most common error messages are shown
below.

You can correct most problems by yourself. If you need more help,
the Brother Solutions Center offers latest FAQs and
troubleshooting tips.

Visit us at http://solutions.brother.com

13

Troubleshooting and routine
maintenance

IMPORTANT

For technical help, you must call the country where you bought
the fax machine. Calls must be made

from within

that country.

ERROR MESSAGES

ERROR
MESSAGE

CAUSE

ACTION

CHECK PAPER

RELOAD PAPER

PRESS STOP KEY

The fax machine is out of
paper or paper is not
properly loaded in the
paper tray.

Refill the paper or remove
the paper and load it again. If
this error appears while
receiving a fax, load paper to
restart printing. If you were
copying or printing reports,
load paper and try again.
(See

How to load paper

The paper is jammed in
the fax machine.

COVER IS OPEN

CLOSE COVER

The cover is not closed
completely.

Close the cover.

DOCUMENT JAM

REMOVE JAM

PRESS STOP KEY

The documents were not
inserted or fed properly, or
were too long.
(See

Insert the document again.

The document is jammed
in the fax machine.

LINE DISCONNECT

The other person or other
person’s fax machine
stopped the call.

Try to send again.

MEMORY NEAR ZERO

CLEAR MEMORY

The fax machine is almost
out of memory.

Clear the faxes and
scheduled jobs from the
memory.
—

OR

—

Print the faxes that are in the
memory. (See

Printing a fax

from the memory
(FAX-817/827)

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Summary of Contents for FAX-817 Series

Page 1: ... FAX 817 Series FAX 827 Series FAX 837MC Series U S E R S G U I D E ...

Page 2: ...rial Number Date of Purchase Place of Purchase The serial number is on the bottom of the unit Retain this User s Guide with your sales receipt as a permanent record of your purchase in the event of theft fire or warranty service This User s Guide is for the following models FAX 817 is FAX 817 and FAX 817S FAX 827 is FAX 827 and FAX 827S FAX 837MC is FAX 837MC and FAX 837MCS ...

Page 3: ...d Publication Notice Under the supervision of Brother Industries Ltd this manual has been compiled and published covering the latest product descriptions and specifications The contents of this manual and the specifications of this product are subject to change without notice Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall no...

Page 4: ...a telephone socket in a wet location This product must be installed near an electrical socket that is easily accessible In case of emergencies you must disconnect the power cord from the electrical socket in order to shut off power completely There are high voltage electrodes inside the fax machine Before you clean the fax machine make sure you have unplugged the telephone line cord first and then...

Page 5: ...ot connect the fax machine to electrical sockets on the same circuit as large appliances or other equipment that might disrupt the power supply Avoid interference sources such as speakers or the base units of cordless phones IMPORTANT SAFETY INSTRUCTION When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to per...

Page 6: ...iv ...

Page 7: ...nu Set 4 Enter a name up to 15 characters or leave it blank and then press Menu Set 5 Press or to select the type of number and press Menu Set 6 Press or to select if you set ANTI JUNK to ON or OFF and press Menu Set Not available in Australia and New Zealand 7 Press Stop Exit Storing Speed Dial numbers 1 Press Menu Set 6 2 2 Using the dial pad enter a two digit Speed Dial location number 00 99for...

Page 8: ...ORT and then press Copy Reports Message Centre FAX 837MC only Turning ON Message Centre Mode 1 Record the Outgoing Message MSG CTR OGM 2 Press until it lights Recording OGM 1 Press Menu Set 8 4 2 Press or to select MSG CTR OGM and then press Menu Set 3 Press or to reach RECORD MSG and then press Menu Set 4 Pick up the handset to record a message 5 Replace the handset Playing a Voice Message 1 Pres...

Page 9: ... table 3 1 Memory Storage FAX 837MC only 3 1 Navigation keys 3 2 4 Initial Setup 4 1 Getting started 4 1 Setting the Date and Time 4 1 Setting the Station ID 4 2 Setting the Beeper Volume 4 4 Setting the Speaker Volume 4 4 Setting the Ring Volume 4 4 Setting PABX Australia and New Zealand only 4 5 Setting Tone or Pulse dialling mode Not available for New Zealand 4 5 Melody Settings FAX 837MC only ...

Page 10: ...FaxStream Duet 5 14 Distinctive Ringing Telstra FaxStream Duet 5 14 Telephone Service for New Zealand 5 16 FaxAbility 5 16 Telephone Service for Some Countries 5 18 Distinctive Ringing For Singapore and Hong Kong 5 18 6 Setup Send 6 1 How to dial 6 1 Manual dialling 6 1 One Touch dialling 6 1 Speed dialling 6 1 Search 6 1 Fax Redial 6 2 How to fax 6 2 Automatic transmission 6 2 Manual transmission...

Page 11: ...ch dialling 7 6 Speed Dialling 7 6 Search 7 7 Pause 7 7 Mute 7 7 Answering Calls with the Speaker Phone FAX 837MC only 7 7 Redial Telephone 7 8 Redial Fax 7 8 Tone or Pulse 7 8 8 Remote Fax Options FAX 817 827 only 8 1 Fax Forwarding 8 1 Setting up Fax Forwarding 8 1 Setting Fax Storage 8 2 Turning off Remote Fax Options 8 2 Setting your remote access code 8 2 Remote Retrieval 8 3 Using your remot...

Page 12: ...port 10 2 11 Making copies 11 1 Using the fax machine as a copier 11 1 Copy operations 11 1 Making a single copy 11 1 Copy options Single or Multiple copies Sort Stack Reduce Enlarge 11 2 Legal limitations 11 3 12 Important information 12 1 Important safety instructions for Ausralia 12 1 Important Information for New Zealand 12 2 Important Safety Instructions 12 2 Important Information for Some Co...

Page 13: ...xi S Specifications S 1 General S 1 Copy S 1 Fax S 2 I Index I 1 A Accessory List A 1 ...

Page 14: ...ress the correct keys we used special fonts and added some of the messages that will appear in the LCD 1 Introduction Bold Bold typeface identifies specific keys on the fax machine control panel Italics Italicized typeface emphasizes an important point or refers you to a related topic Courier New Courier New typeface identifies the messages on the LCD of the fax machine Warnings inform you what to...

Page 15: ...r Guides Press and slide to fit the document width 9 Control Panel Use the keys and display to control the fax machine 10 Cover Open Lever To open the top cover lift this lever No Name Description 11 AC Power Connector Plug in the power cord here 12 Telephone Line Socket LINE Plug in the telephone line here 13 External Telephone Line Socket EXT Plug in the telephone line of an external telephone h...

Page 16: ...y and or to recall the operator or transfer a call to another extension when it is connected to a PABX 4 Hook Lets you dial telephone and fax numbers without lifting the handset 5 Redial Pause Redials the last number you called It also inserts a pause in Quick Dial numbers 6 Search Mute Lets you look up numbers stored in the dialling memory lets you put calls on hold and lets you dial stored numbe...

Page 17: ...umbers C Navigation Keys Menu Set The same key is used for menu and set operations Lets you access the menu to program and store your settings in the fax machine or Press to scroll forward or backward to see a menu selection OR You can press these keys to adjust the beeper ring or speaker volume or Press to scroll through the menus and options You can also use these keys to do a numerical search f...

Page 18: ...for Australia and New Zealand only and or to recall the operator or transfer a call to another extension when it is connected to a PABX 5 Speaker Phone Lets you speak to another party without lifting the handset 6 Redial Pause Redials the last number you called It also inserts a pause in Quick Dial numbers 7 Search Mute Lets you look up numbers stored in the dialling memory lets you put calls on h...

Page 19: ...k to another party using Speaker Phone F Digital TAD Lets you activate Message Centre Also notifies you that you have voice or fax messages in the memory G Navigation Keys Menu Set The same key is used for menu and set operation Lets you access the menu to program and store your settings in the fax machine or Press to scroll forward or backward to see a menu selection OR You can press these keys t...

Page 20: ...d the LCD continues to show RECEIVE To cancel the receiving press Stop Exit The fax handshake is the time in which the sending machine s CNG tones and the receiving machines chirps overlap This must be for at least 2 to 4 seconds so the fax machines can understand how each is sending and receiving the fax The handshake cannot begin until the call is answered and the CNG tones only last for about 6...

Page 21: ...calling CNG tones If it hears them the fax machine takes over the call and receives the fax If it doesn t hear CNG tones the fax machine lets the TAD continue playing your outgoing message so your caller can leave you a voice message The TAD must answer within four rings the recommended setting is two rings The fax machine cannot hear CNG tones until the TAD has answered the call and with four rin...

Page 22: ...portant in recording this message The message sets up the ways to handle both manual and automatic fax reception 1 Record 5 seconds of silence at the beginning of your message This allows the fax machine time to listen for the fax CNG tones of automatic transmissions before they stop 2 Limit your speaking to 20 seconds Do not connect a TAD elsewhere on the same phone line We recommend beginning yo...

Page 23: ...ee that the unit will operate properly If the fax machine is to be connected to a multi line system ask your installer to connect the unit to the last line on the system This prevents the unit from being activated each time a telephone call is received If you are installing the fax machine to work with a PABX 1 It is not guaranteed that the unit will operate correctly under all circumstances with ...

Page 24: ...to 90 g m2 Thickness 0 08 to 0 12 mm Capacity up to 30 sheets The fax machine can only scan an image 208 mm wide regardless of how wide the paper is Do not use cardboard newspaper or fabric Do not use paper that is extremely shiny or highly textured that was previously printed by a printer that cannot be arranged uniformly when stacked that is made with a short grain that is curled wrinkled folded...

Page 25: ...ently insert the paper The side to be printed on must be face down When you use letter size paper remove paper guides as shown in the illustration 1 Press the small click of the paper tray 2 Press the paper guide to the direction of the arrow Tap the stack of paper so the edges are even P r i n t S i d e Paper paper guide click paper guide click Back side of the paper tray ...

Page 26: ... guide you through the menu selections and programming options Menu table You can probably program the fax machine without the User s Guide if you use the Menu table that begins on page 3 3 These pages will help you understand the menu selections and options that are found in the fax machine programs Memory Storage FAX 837MC only Your machine is equipped with an internal battery that will keep the...

Page 27: ...cellaneous menu You can scroll more quickly through each menu level by pressing the arrow key or for the direction you want Select an option by pressing Menu Set when that option appears on the LCD Then the LCD shows the next menu level Press or to scroll to your next menu selection Press Menu Set When you finish setting an option the LCD shows ACCEPTED Access the menu Go to the next menu level Ac...

Page 28: ...New Zealand only ON OFF Turn on if PABX Private Automatic Branch Exchange is connected to your machine 4 5 2 SETUP RECEIVE 1 RING DELAY FAX 817 827 02 10 example for Australia Sets the number of rings before your fax machine answers in FAX TEL FAX ONLY or TAD Message Centre for FAX 837MC mode On FAX 837MC you can set Toll Saver feature 5 2 FAX 837MC RING DELAY TOLL SAVER 9 7 2 F T RING TIME 20 55 ...

Page 29: ...ll another fax machine 5 8 3 SETUP SEND 1 COVERPG SETUP FAX 827 837MC only NEXT FAX ONLY ON OFF PRINT SAMPLE Automatically sends a programmable cover page or prints a sample coverpage 6 6 2 COVERPAGE NOTE FAX 827 837MC only Program a customized message for fax cover page 6 6 3 CONTRAST AUTO LIGHT DARK Change the lightness or darkness of a fax you are sending 6 4 4 RESOLUTION STANDARD FINE S FINE P...

Page 30: ...ax machine set to send a fax later or if you have it set for Polling 6 13 6 SET QUICK DIAL 1 ONE TOUCH DIAL Stores One Touch Dial numbers so you can dial by pressing one key 7 1 2 SPEED DIAL Stores Speed Dial numbers so you can dial by pressing a few keys 7 2 3 SETUP GROUPS Sets up a Group number for broadcasting 7 4 7 REPORT SETTING 1 XMIT REPORT ON OFF Initial setup for TransmissionVerification ...

Page 31: ... 1 2 FORWARD STORE OFF FAX FORWARD FAX STORAGE Sets the fax machine to forward fax messages to store incoming faxes in the memory so you can retrieve them while you are away from your fax machine 9 2 3 BACKUP PRINT ON OFF Automatically prints a copy of faxes received into memory 9 5 4 OGM MSG CTR OGM FAX TEL OGM Play Record or erase the outgoing message 9 3 5 3 5 ICM MAX TIME 20 60 SEC 30 Select t...

Page 32: ...IBILITY NORMAL BASIC If interference on your phone line interrupts your faxes try the BASIC setting 13 4 3 CALLER ID DISPLAY ID PRINT REPORT View and dial back or print a list of the last 30 Caller IDs stored in memory 5 10 4 DISTINCTIVE ON OFF The telephone company s Distinctive Ring allows you to have a voice number and fax number on the one phone line 5 15 4 FAXABILITY New Zealand only ON OFF I...

Page 33: ...e to reset the date and time 1 Press Menu Set 1 2 2 Enter the last two digits of the year Press Menu Set 3 Enter two digits for the month Press Menu Set For example enter 09 for September or 10 for October 4 Enter two digits for the day Press Menu Set For example enter 06 5 Enter the time in 24 Hour format Press Menu Set For example enter 15 25 for 3 25 P M 6 Press Stop Exit The LCD now shows the ...

Page 34: ...code minus any leading 0 A space Your number on the local exchange using spaces to aid readability as appropriate 1 Press Menu Set 1 3 2 Enter your fax number up to 20 digits Press Menu Set You must enter a fax number to continue up to 20 digits 3 Enter your telephone number up to 20 digits Press Menu Set 4 Use the dial pad to enter your name up to 20 characters Press Menu Set See Entering text on...

Page 35: ...nt to change it press to move the cursor under the incorrect character Then press Stop Exit All the letters above and to the right of the cursor will be deleted Re enter the correct characters You can also back up and type over incorrect letters Repeating letters If you need to enter a character that is on the same key as the previous character press to move the cursor to the right before you pres...

Page 36: ...ill remain until you change it again 3 For FAX 817 827 press Hook For FAX 837MC press Speaker Phone Setting the Ring Volume You can turn the ring off or you can select a ring volume level when your machine is idle not being used Press or to adjust the volume level Every time you press these keys the fax machine will ring so you can hear the active setting as the LCD shows it The volume changes wit...

Page 37: ... TBR will work with most PABX systems allowing you to gain access to an outside line for Australia and New Zealand only or transfer calls to another extension The feature works when the Recall key is pressed Setting Tone or Pulse dialling mode Not available for New Zealand Your fax machine comes set for Tone dialling service multi frequency If you have Pulse dialling service rotary you need to cha...

Page 38: ...ody at the setting time Also you can select the alarm sound from a signal or 4 types of melody 1 Press Menu Set 9 3 2 Press or to select ON or OFF and press Menu Set If you select OFF go to Step 5 3 Enter the time in 24 hour format you want to set the alarm and press Menu Set 4 Press or to select SIGNAL MELODY1 MELODY2 MELODY3 or MELODY4 and press Menu Set 5 Press Stop Exit During the Melody Alarm...

Page 39: ...ering machine on the same line even if it is on a separate wall socket phone socket on the same line TAD ANSWER MACH with an external answering machine FAX 817 827 The external answering machine TAD automatically answers every call Voice messages are stored on the external TAD Fax messages are printed Use this mode if you have connected an external answering machine to your machine The TAD setting...

Page 40: ... FAX 837MC only 1 Press Menu Set 2 1 If you have a FAX 817 827 go to Step 3 2 Press or to select RING DELAY and press Menu Set 3 Press or to select how many times the line rings before the machine answers and press Menu Set 4 Press Stop Exit If you are changing the Receive Mode while in another operation the screen returns to the current operation display FAX 837MC only Toll Saver must be OFF to u...

Page 41: ...OGM FAX 837MC only This is the announcement played by your machine not an external TAD when someone calls and your machine is set to FAX TEL receive mode Although callers hear your announcement they cannot leave a message 1 Press Menu Set 8 4 2 Press or to select FAX TEL OGM and press Menu Set 3 Press or to select RECORD MSG and press Menu Set then pick up the handset to record a message up to 20 ...

Page 42: ...per regardless of the paper size of the document 1 Press Menu Set 2 5 2 Use or to select ON or OFF Press Menu Set 3 Press Stop Exit If you have set this feature to FAX DETECT ON but your machine does not automatically connect a fax call when you lift an external or extension phone handset press the Fax Receive Code 5 1 9 1 for New Zealand At the machine lift the handset and then press Fax Start If...

Page 43: ... OFF at this time If sufficient memory is available the current fax reception will continue and remaining pages will be stored in memory subject to available memory Subsequent incoming faxes will not be answered automatically until fresh paper is put in the paper tray 1 Press Menu Set 2 6 2 Use or to select ON or OFF Press Menu Set 3 Press Stop Exit Receiving a fax at the end of a conversation At ...

Page 44: ...correct socket on the machine press 5 1 9 1 for New Zealand and wait for the phone to be disconnected before you hang up the LCD shows RECEIVE Your caller will have to press the Start key to send the fax For FAX TEL mode only When the fax machine is in FAX TEL mode it will use the F T Ring Time pseudo double ringing to alert you to pick up a voice call If you re at an extension or external phone y...

Page 45: ...s Remote Codes might not work with some telephone systems The preset Fax Receive Code is 5 1 9 1 for New Zealand The preset Telephone Answer Code is 5 1 9 1 for New Zealand The preset Activation Voice Code 8 1 1 Press Menu Set 2 4 2 Press or to select ON or OFF Press Menu Set 3 Enter the new Fax Receive Code Press Menu Set 4 Enter the new Telephone Answer Code Press Menu Set 5 Enter the new Activa...

Page 46: ... Polling is a way to keep your documents and others from falling into the wrong hands while the machine is set up for polling You can use Secure Polling only with another Brother fax machine Anyone who polls to receive a fax must enter the polling secure code Setting up Polling Receive Standard Polling Receive is when you call another fax machine to receive a fax from it 1 Press Menu Set 2 7 2 Pre...

Page 47: ...or TIMER Press Menu Set when the screen displays the setting you want 3 If you selected STANDARD go to Step 4 If you selected SECURE enter a four digit number and press Menu Set and then go to Step 4 If you did not enter the correct secure code you will receive the following message DISCONNECTED If you selected TIMER enter the time in 24 hour format you want to begin polling and press Menu Set and...

Page 48: ...ne s memory In addition to the standard Caller ID features you can select a Caller ID and have your machine dial the number for you Advantages of Caller ID For Business All businesses profit from a quicker response to customer calls At Home Residential customers can protect themselves from unwanted calls by seeing the callers name or number before they answer You will need to speak to your telepho...

Page 49: ... Call Reply You can scroll through the Caller IDs on the display and select one for your machine to dial See Selecting a Caller ID from the Memory for Call Reply on page 5 12 Printing the Caller ID List You can review calls you received by checking the Caller IDs in memory This report will list the Date Time Phone Number Caller ID and type of call Comment If UNAVAILABLE appears on the display it m...

Page 50: ... Press Menu Set 0 3 2 Press or to select DISPLAY ID and press Menu Set The caller ID of the last call will appear on the display If no ID is stored the beeper will sound and NO CALLER ID will appear on the display 3 Press or to scroll through the Caller IDs in the memory and press Menu Set to automatically dial the Caller ID number Wait until the screen prompts you to press the Fax Start key 4 Pre...

Page 51: ...or doesn t answer Clearing the Caller ID Stored in Memory FAX 837MC only For the effective use of the memory it is recommended that you should clear the Caller ID stored into memory by pressing Erase when the screen displays the number Printing Caller ID List 1 Press Menu Set 0 3 2 Press or to select PRINT REPORT and press Menu Set 3 Press Stop Exit Do you have Voice Mail If you have Voice Mail on...

Page 52: ...is the Advantage of using Telstra FaxStream Duet Function Using Telstra FaxStream Duet is the most efficient way to receive both fax and telephone calls on the same line When the voice call comes in all phones extension and external and the fax machine will ring to alert you to pick it up If a fax call comes in the fax machine will answer automatically without ringing whereas the extension and ext...

Page 53: ...will ring with a distinctive ring pattern Do not answer the phone as you are receiving a fax message Flowchart Sequence of Incoming Call Set the Distinctive Ringing to ON 1 Press Menu Set 0 4 The screen displays the current setting of this feature 2 Press or to select ON or OFF 3 Press Menu Set 4 Press Stop Exit If you set the Distinctive Ringing to ON the receive mode will turn to Manual mode aut...

Page 54: ...telephone calls on the same line It is much easier for your callers who dial manually The fax machine will answer with receiving tones so they will not have to press an Fax Receive Code And the people who call to talk on your main number will not have to talk to your fax machine Basically it gives you two independent numbers without the higher cost of a second line How Does FaxAbility Work Your te...

Page 55: ...machine can suspend Call Waiting when incoming faxes are being sent to you 1 Set the fax machine to Manual Mode 2 Press Menu Set 0 4 3 Press or to select ON or OFF 4 Press Menu Set Only when FAXABILITY is set ON Call Waiting can be selected ON In case of FAXABILITY is set OFF Call Waiting is automatically OFF without choice 5 Press Menu Set 6 Press Stop Exit All extension phones ring fax machine i...

Page 56: ...just for receiving faxes You ll need to set Distinctive Ringing to ON Setting the Distinctive Ringing 1 Press Menu Set 0 4 2 Press or to select ON or OFF 3 Press Menu Set 4 Press Stop Exit You can switch it off temporarily then turn it back on When you get a new fax number make sure you reset this function The fax machine will answer only calls to the Distinctive Ringing number To have your extern...

Page 57: ...ial number See Storing Speed Dial numbers Storing Junk Fax Call numbers on page 7 2 If the LCD shows NOT REGISTERED when you enter the Speed Dial number a number has not been stored for it Search You can search for names you have stored in One Touch and Speed Dial memories Press Search Mute and the navigation keys or to search See Storing One Touch Dial numbers Storing Junk Fax Call numbers on pag...

Page 58: ... mm wide regardless of the paper width IMPORTANT Do not pick up the handset or press Speaker Phone FAX 837MC only 1 Insert the document face down top edge first in the Automatic Document Feeder ADF 2 Adjust the paper guides to fit the width of your document 3 Enter the fax number using One Touch Speed Dial Search or the dial pad See One Touch dialling on page 6 1 Speed dialling page 6 1 and Search...

Page 59: ...nd of a conversation At the end of a conversation you can send a fax to the other party before you both hang up 1 Ask the other party to wait for fax tones beeps and then to press Start before hanging up 2 Insert the document face down in the ADF Press Fax Start The LCD shows 3 Replace the handset Basic sending operations Sending faxes using multiple settings When you send a fax you can choose any...

Page 60: ...o Step 5 5 Enter a fax number 6 Press Fax Start to send the fax The fax machine starts scanning the first page Fax resolution When you have an document in the ADF you can use the Resolution key to change the setting temporarily for this fax only Press Resolution repeatedly until the LCD shows the setting you want STANDARD Suitable for most typed documents FINE Good for small print and transmits a ...

Page 61: ...he display returns to the SETUP SEND menu OR Press 2 if you are finished choosing settings and go to Step 6 The screen prompts you to enter the fax number you want to call 6 Enter the fax number and press Fax Start Cancelling a fax in progress If you want to cancel a fax while the fax machine is scanning dialling or sending it press Stop Exit Cancelling a scheduled job You can cancel a fax job tha...

Page 62: ... using one of the preset comments you can enter two personal messages of your own up to 27 characters See Entering text on page 4 3 5 USER DEFINED 6 USER DEFINED Most of the SETUP SEND settings are temporary to allow you to make changes for each fax you send However when you set up your Cover Page and Cover Page Comments you are changing the default settings so they will be available while faxing ...

Page 63: ...ttings The LCD returns to the SETUP SEND menu OR Press 2 if you have finished choosing settings 10 Enter the fax number you are calling and then press Fax Start Send a cover page for all faxes Make sure you have set up the Station ID before continuing This feature does not work without the Station ID See Setting the Station ID on page 4 2 You can set your machine to send a cover page whenever you ...

Page 64: ...er you have stored 5 Press Fax Start The fax machine stores the document in memory and then transmits it to all the numbers you entered If the line is busy your machine will redial Overseas Mode If you are having difficulty sending a fax overseas due to possible interference on the phone line we recommend that you turn on the Overseas Mode After you send a fax using this feature the feature will t...

Page 65: ...on 3 Press or to select ON or OFF Press Menu Set 4 If you set Call Reservation to ON the LCD shows the current setting for Call Back Message Press or to select ON or OFF Press Menu Set 5 Press 1 if you want to select additional settings The display returns to the SETUP SEND menu OR Press 2 if you are finished choosing settings and go to Step 6 6 Enter the fax number and press Fax Start 7 If you ve...

Page 66: ...2 to scan the document into the memory 5 Press 1 if you want to choose more settings and the LCD will return to the SETUP SEND menu OR Press 2 if you have finished choosing settings and then go to Step 6 6 Enter the fax number 7 Press Fax Start The fax machine will wait until the time you have entered to send the fax The number of pages you can scan into the memory depends on the amount of data th...

Page 67: ... Menu Set 3 8 3 Press or to choose SECURE and press Menu Set 4 Enter a four digit number and press Menu Set 5 Press 1 to select DOC if you want your machine to scan the printed document at the time it is polled OR Press 2 to select MEMORY to scan the document into memory If you pressed 1 in Step 4 the document remains in the ADF until your fax machine is polled If you must use your fax machine bef...

Page 68: ...the fax machine to scan a fax into its memory and send it as soon as the scan is complete This way you don t have to wait for the entire fax to be transmitted before you retrieve your document 1 Insert the document face down in the ADF 2 Press Menu Set 3 9 3 To change the default setting press or to select ON or OFF Press Menu Set Go to Step 5 OR For the next fax transmission only press or to sele...

Page 69: ...ock System TX Lock lets you prevent unauthorised access to the fax machine While TX Lock is ON the following operations are available Receiving faxes Answering calls Fax Forwarding If Fax Forwarding was already ON Remote Retrieval If Fax Storage was already ON While TX Lock is ON the following operations are NOT available Sending faxes Copy If the faxes you send are typically very large or detaile...

Page 70: ...RIFY XXXX re enter the password Press Menu Set Turning TX Lock on 1 Press Menu Set 0 1 2 Press or to select SET TX LOCK Press Menu Set 3 Enter the registered 4 digit password Press Menu Set The machine goes offline and the LCD shows TX LOCK MODE Turning TX Lock off 1 Press Menu Set 2 Enter the registered 4 digit password Press Menu Set TX lock is automatically turned off If you forget the TX Lock ...

Page 71: ...s the One Touch key where you want to store a number 3 Enter the number up to 20 digits Press Menu Set 4 Use the dial pad to enter the name up to 15 characters Press Menu Set You can use the chart to help you enter letters See Entering text on page 4 3 OR Press Menu Set to store the number without a name 5 Press or to select the type of number and press Menu Set 7 Quick Dial numbers and dialling o...

Page 72: ...up to 20 digits Press Menu Set 4 Use the dial pad to enter the name up to 15 characters Press Menu Set You can use the chart on page 4 3 to help you enter letters OR Press Menu Set to store the number without a name 5 Press or to select the type of number and press Menu Set 6 Press or to select if you set ANTI JUNK to ON or OFF and press Menu Set Not available in Australia and New Zealand 7 Go to ...

Page 73: ...hout making a change How to change the stored number or name If you want to change a character use or to position the cursor under the character you want to change and then type over it If you want to erase the whole number or whole name press Stop Exit when the cursor is under the first digit or letter The characters above and to the right of the cursor will be deleted 2 Enter a new number Press ...

Page 74: ...e you wish to store the number For example press One Touch key 2 to store a Group 3 Use the dial pad to enter the Group number 1 to 4 and press Menu Set For example press 1 for Group 1 To include One Touch or Speed Dial numbers in the Group enter them as follows For example for One Touch key 3 press One Touch key 3 For Speed Dial location 09 press Search Mute then press 0 9 on the dial pad The LCD...

Page 75: ... hear a dial tone dial the call using the dial pad 3 To hang up replace the handset OR Press Speaker Phone FAX 837MC only On Hook dialling 1 Dial the number by using the dial pad or Quick Dial keys The number you are dialling or the name you have stored for One Touch or Speed Dial is displayed on the LCD 2 For FAX 817 827 press Fax Start and pick up the handset when you hear the call answered on t...

Page 76: ...up a voice call replace the handset OR Press Speaker Phone FAX 837MC only If you try to use a One Touch location with no number stored in it you will hear a warning sound and LCD will show NOT REGISTERED The LCD returns to normal after two seconds If you are sending a fax press Fax Start after pressing the One Touch key If you picked up the handset or pressed Speaker Phone FAX 837MC only press Fax...

Page 77: ...you are dialling overseas you can press Redial Pause as many times as needed to increase the length of the pause Mute 1 Press Search Mute to put a call on hold 2 You can replace the handset without disconnecting the call 3 Pick up the fax machine s handset or press Speaker Phone FAX 837MC only to release the call from hold If you press Search Mute without lifting the handset or pressing Speaker Ph...

Page 78: ...o make a second call to the last number dialled press Redial Pause to save time If you re sending a fax automatically and the line is busy the fax machine will automatically redial three times at five minutes intervals after the transmission Tone or Pulse If you have a Pulse dialling service but need to send Tone signals for example for telephone banking follow the instructions below If you have T...

Page 79: ... to select FAX FORWARD Press Menu Set 3 Enter the forwarding number up to 20 digits Press Menu Set 4 Press or to select BACKUP PRINT ON or BACKUP PRINT OFF Press Menu Set The LCD will ask you to enter the fax number to which faxes will be forwarded 5 Press Stop Exit 8 Remote Fax Options FAX 817 827 only If you select BACKUP PRINT ON faxes will also be printed at your fax machine so you will have a...

Page 80: ...l be unchanged Setting your remote access code The remote access code lets you access the Remote Retrieval features when you are away from the fax machine Before you use the remote access and retrieval features you have to set up your own code The default code is inactive code 1 Press Menu Set 8 2 2 Enter a three digit code using numbers 0 9 Press Menu Set The cannot be changed 3 Press Stop Exit I...

Page 81: ...ephone or another fax machine using touch tone 2 When the fax machine answers during a period of silence enter your Remote Access Code 3 digits followed by 3 The fax machine signals if it has received fax messages 1 long beep Fax messages No beeps No fax messages 4 The fax machine gives two short beeps which tells you to enter a command The fax machine will hang up if you wait longer than 30 secon...

Page 82: ... your Fax Forwarding number by entering 4 see page 8 5 Once you have registered the number Fax Forwarding will work 4 Fax Forwarding number 6 Fax Storage 96 Retrieve a fax 1 Print a memory status list Enter the number of a remote fax machine to print a memory status list 2 Retrieve all faxes Enter the number of a remote fax machine to receive stored fax messages See page 8 5 3 Erase faxes from the...

Page 83: ...sages Changing your Fax Forwarding number The default setting of your fax forward number that has been previously stored can be changed from another telephone or fax machine using Touch Tone 1 Dial your fax number 2 When your fax machine answers immediately enter your Remote Access Code 3 digits followed by If you hear one long beep you have messages 3 When you hear two short beeps use the dial pa...

Page 84: ...E on page 9 3 Setting Up Message Centre You must set up Message Centre in the following order 1 Select voice store and Fax Forward Fax Storage if necessary 2 Record the Message Centre s Outgoing Message TAD MESSAGE 3 Activate Message Centre TAD Mode by pressing Setting up voice store When you select voice store your voice messages are stored in memory 9 Message Centre FAX 837MC only If you set bot...

Page 85: ...ss Menu Set 4 Press Stop Exit You can change a Fax Forwarding number remotely See Remote Retrieval on page 9 8 Setting up Fax Storage 1 Press Menu Set 8 2 2 Press or to select FAX STORAGE Press Menu Set 3 Press Stop Exit FAX FORWARD When you select FAX FORWARD your fax machine stores the received fax in the Message Centre memory The fax machine will then dial the fax number you ve programmed and f...

Page 86: ...ress 5 1 wait for fax tones then press the start button 5 Press Stop Exit and replace the handset The Message Centre plays your OGM 6 Press Stop Exit Listening to the Outgoing Message OGM 1 Press Menu Set 8 4 2 Press or to select MSG CTR OGM or FAX TEL OGM Press Menu Set 3 Press or to select PLAY MSG and press Menu Set Adjust volume by pressing or 4 Press Stop Exit Erasing the Outgoing Message OGM...

Page 87: ...t and automatically delete the faxes from memory OR Press 2 to save the faxes in memory until printing is convenient What Happens When the Memory Is Full Print the Memory Status List and select the item to be cleared This will clear space for new messages and faxes to be stored in memory See Printing reports on page 10 2 If the memory becomes full when you have set your fax machine to Message Cent...

Page 88: ...sage you want to play 3 Press Stop Exit Printing a Fax Message Once you print a new fax message stored in memory it is erased from the memory automatically 1 Press Play Record After two seconds the fax machine begins to play voice messages 2 After playing voice messages the display asks if you want to print fax messages that are in the memory There is no display if there are no faxes 3 To print th...

Page 89: ...short beeps or while the message is playing 3 Press 1 to erase the message OR Press 2 to cancel 4 Press Stop Exit To erase messages all at once 1 Press Erase 2 Press or to select erasing all voice messages all document messages or all messages both voice and fax Press Menu Set 3 Press 1 to erase OR Press 2 to cancel 4 Press Stop Exit Setting the maximum time for incoming messages The default time ...

Page 90: ...you turn the monitor OFF you will not hear messages as they come in 1 Press Menu Set 8 6 2 Press or to select OFF or ON Press Menu Set 3 Press Stop Exit Recording a Conversation You can record a telephone conversation by pressing Play Record during the conversation Your recording can be as long as the Incoming Message Maximum Time The other party will hear a beep every 15 seconds while recording T...

Page 91: ...mand The fax machine hangs up if you wait longer than 30 seconds to enter a command The fax machine beeps three times if you enter an invalid command 5 Press 9 0 to reset the fax machine when you ve finished 6 Hang up Setting your Remote Access Code The remote access code lets you access the Remote Retrieval features when you are away from your fax machine Before you use the remote access and retr...

Page 92: ...eep you can record the selected OGM You will hear the message played once You can stop recording the message by pressing 9 2 F T message 95 Changing Fax Forwarding setting If you hear one long beep the change has been accepted If you hear three short beeps you cannot change it because the conditions have not been met Example registering Fax Forwarding number You can register your Fax Forwarding nu...

Page 93: ...ediately enter your Remote Access Code 3 digits followed by If you hear one long beep you have messages 3 As soon as you hear two short beeps use the dial pad to press 9 6 2 4 Wait for the long beep and then use the dial pad to enter the number of the remote fax machine where you want your fax messages sent to followed by up to 20 digits 5 Hang up after you hear your fax machine beep Your fax mach...

Page 94: ...ed by up to 20 digits 5 To retrieve the Memory Status List when you hear two short beeps use the dial pad to press 9 6 1 6 Use the dial pad to enter the number of the remote fax machine up to 20 digits and then press 7 After you hear your fax machine beep hang up and wait Your fax machine calls the remote fax machine Your fax machine then sends the Memory Status List showing the new forwarding num...

Page 95: ...t the report by following the steps on the next page The default setting is EVERY 30 FAXES 1 Press Menu Set 7 2 2 Press or to choose a journal period 3 Press Menu Set If you choose 7 days the LCD will ask you to choose a day on which to begin the 7 day countdown 4 Enter the time to begin printing in 24 hour format Press Menu Set For example enter 19 45 for 7 45 P M 5 Press Stop Exit 10Printing rep...

Page 96: ...ation will remain until you pick up the handset or press Speaker Phone FAX 837MC only Prints the Help List so you can see at a glance how to quickly program your fax machine Lists names and numbers stored in One Touch and Speed Dial memory in numerical order Lists information about the last incoming and outgoing faxes TX means Transmit RX means Receive Quick Dial list above alphabetically Lists yo...

Page 97: ...ng closer than 4 mm from the edge of the paper Making a single copy 1 Insert the document face down in the ADF 2 Press Copy Reports twice To cancel press Stop Exit Do NOT pull on the paper while copying is in progress 11Making copies Incoming faxes cannot be received on paper or into the memory while the fax machine is copying The default resolution for a single copy is S FINE Set the resolution t...

Page 98: ...SORT ELG RDC Enlarge or Reduce press Menu Set 4 Press or to select SORT or STACK To start copying now without enlarging or reducing press Copy Reports To reduce or enlarge the image press Menu Set 5 Press or to select an enlargement or reduction ratio 6 Press Copy Reports If you are making multiple copies and get a OUT OF MEMORY message while you are scanning the first page press Stop Exit to canc...

Page 99: ...nts which should not be copied Money Bonds or other certificates of debt Certificates of Deposit Service or Draft paper of the Armed Forces Passports Postage Stamps cancelled or uncancelled Immigration Papers Welfare documents Cheques or Drafts drawn by Governmental Agencies Documents badges or insignias of identification Licences and Certificates of Title to motor vehicles Works subject to Copyri...

Page 100: ...icated on the label If you are not sure of the type of power available call your dealer or local power company 9 This product is equipped with a 3 wire grounded type plug a plug having a third grounded pin This plug will only fit into a grounded type electrical socket This is a safety feature If you are unable to insert the plug into the outlet call your electrician to replace your obsolete outlet...

Page 101: ...product against power surges we recommend the use of a power protection device Surge Protector Important Information for New Zealand Important Safety Instructions 1 Read all of these instructions 2 Save them for later reference 3 Follow all warnings and instructions marked on the product 4 Unplug this product from the telephone and AC sockets in this order before cleaning Do not use liquid or aero...

Page 102: ...end of one call attempt and the beginning of another 13 Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device In order to operate within the limits for compliance with Telecom s Specifications the associated equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing 1...

Page 103: ...it into only an earthed socket This is a safety feature If you are unable to insert the plug into the outlet contact your electrician to replace your obsolete socket Do not defeat the purpose of an earthed plug 24 Do not allow anything to rest on the power cord Do not locate this product where people can walk on the cord 25 Do not place anything in front of the machine that will block received fax...

Page 104: ...l cleaners Use a damp cloth for cleaning 5 Do not place this product near water 6 Do not place this product on an unstable cart stand or table The product may drop causing serious damage to the product 7 Slots and openings in the cabinet and the back or bottom are provided for ventilation to ensure reliable operation of the product and to protect it from overheating these openings must not be bloc...

Page 105: ...ded for your convenience or you may contact the Brother Dealer for Service 16 This product has no mains ON OFF switch It is therefore highly important that access to the mains plug and the mains socket to which the plug is connected is never obstructed in case for some reason the mains power to the machine must be quickly disconnected 17 Unplug this product from the wall outlet and refer servicing...

Page 106: ...egistered trademark of Brother Industries Ltd 2004 Brother Industries Ltd All rights reserved All other brand and product names mentioned in this manual are registered trademarks of their respective companies Shipment of the fax machine If for any reason you must ship your fax machine carefully package the fax machine to avoid any damage during transit We recommend that you save and use the origin...

Page 107: ...erly loaded in the paper tray Refill the paper or remove the paper and load it again If this error appears while receiving a fax load paper to restart printing If you were copying or printing reports load paper and try again See How to load paper on page 2 2 The paper is jammed in the fax machine See Paper Jam on page 13 5 COVER IS OPEN CLOSE COVER The cover is not closed completely Close the cove...

Page 108: ...X 817 827 on page 5 8 See Printing a Fax Message on page 9 5 PAPER JAM PLS OPEN COVER REMOVE JAM The paper is jammed in the fax machine See Document Jam or Paper Jam on page 13 4 PHONE LINE BUSY The number you dialled does not answer or is busy Verify the number and try again POLLING FAILED You tried to poll a fax machine that is not in Polled Waiting mode Check the other fax machine s polling set...

Page 109: ...2 If the fax machine does not have faxes in its memory disconnect the fax machine from the power source for several minutes and then reconnect it OR If faxes are present you can transfer them to another fax machine Go to Step 3 Transfer faxes to another fax machine 3 Enter the fax number to which faxes will be forwarded 4 Press Fax Start 5 After the faxes are transferred disconnect the fax machine...

Page 110: ...ere not inserted or fed properly or were too long 1 Remove any paper that is not jammed from the ADF 2 Open the top cover by lifting the lever on the right side of the top cover 3 Pull the document toward the front of your fax machine 4 Close the top cover Press down on both sides of the top cover until it clicks FAX 837MC only BASIC reduces the default modem speed to 9600 bps Unless interference ...

Page 111: ...ight side of the top cover 3 Pull the jammed paper gently from the paper feeder toward the front of the fax machine as per diagram A If you can t pull the jammed paper towards the back and remove it as per diagram B 4 Close the top cover Press down on both sides of the top cover until it clicks 5 Put the paper back into the paper tray Top Cover Printout is jammed Diagram A Diagram B ...

Page 112: ... telephone line cord connection Connect a standard telephone to the fax machine s telephone socket If there is no ringing when you call the fax machine ask your telephone company to check the line External Telephone answering device TAD does not answer when called Make sure that the external TAD is connected correctly See Connecting an external telephone answering device TAD on page 1 8 Make sure ...

Page 113: ...ring a call to the fax machine If you have answered at the fax machine s handset press Fax Start and hang up immediately If you answered at an extension phone press your three digit Fax Receive Code default setting is 51 or 91 for New Zealand When the fax machine answers hang up The fax machine hears voice as fax tone If the fax machine is set to Fax Detect ON it is more sensitive to sounds The fa...

Page 114: ...ide of the top cover 3 Take out the print cartridge 4 To clean your fax machine s print head wipe the print head with a lint free cloth that is dry or lightly moistened with isopropyl alcohol 5 Wait until the alcohol on the print head is completely dry 6 Install the print cartridge See Changing the ribbon on page 13 9 7 Close the top cover Press down on both sides of the top cover until it clicks ...

Page 115: ...the top cover until you hear it click into place Changing the ribbon Your original ribbon that came with the fax machine may be either a starter up to 30 pages or full up to 144 pages and depends on the country you bought the machine in 1 Open the top cover by lifting the lever on the right side of the top cover 2 Remove the print cartridge containing the used ribbon and set it upside down with th...

Page 116: ...emove the white spools from the ends of the used cardboard cores Then insert them into the same positions in the new cores 6 Install the new ribbon in the cartridge 1 Slip the lower left cardboard core onto white spool of the cartridge and then slip the upper blue core onto the blue gear of the cartridge 2 Insert the upper and lower right white spools into the holders Insert the teeth of the white...

Page 117: ...r left blue gear anti clockwise to tighten the ribbon as shown 8 Turn the cartridge over and re install it in your fax machine Insert the recessed first and place the cartridge into its four holders 9 Press down on both sides of the top cover to close it securely ...

Page 118: ...he end of transmission you can talk with the other party Caller ID A service purchased from the Telephone Company that lets you see the number or name of the party calling you Cancel Job Cancels a programmed job like Delayed Fax or Polling CNG tones The special tones beeps sent by fax machines during automatic transmission to tell the receiving machine that a fax machine is calling Communication e...

Page 119: ...nswering device TAD Fine resolution Resolution is 203 x 196 dpi It is used for small print and graphs Group number A combination of One Touch and or Speed Dial numbers that are stored on a One Touch key for Broadcasting LCD liquid crystal display The display screen on the fax machine that shows interactive messages during On Screen Programming and shows the date and time when the fax machine is id...

Page 120: ... then two digit code to start the dialling process Standard resolution 203 x 98 dpi It is used for regular size text and quickest transmission Station ID The stored information that appears on the top of faxed pages It includes the sender s name and fax number Super fine resolution 203 x 392 dpi Best for very small print and line art TAD telephone answering device You can connect an external TAD t...

Page 121: ...tal Display 16 characters x 1 Line Operating Environment Temperature 5 35 C Humidity 20 80 Best Print Quality 20 30 C Power Source 220 240V AC 50 60 Hz Power Consumption Standby FAX 817 827 under 4 4 watts FAX 837MC under 4 8 watts Operating under 160 watts Dimensions Weight FAX 817 827 2 7 kg with components FAX 837MC 2 8 kg with components Enlarge Reduce 50 to 150 50 75 87 93 100 120 125 150 Aut...

Page 122: ...st Control Automatic Light Dark manual setting Resolution Horizontal 8 dot mm Vertical Standard 3 85 line mm Fine Photo 7 7 line mm Superfine Photo copy 15 4 line mm One Touch Dial 4 stations Speed Dial 100 stations FAX 827 837MC 60 stations FAX 817 Groups Up to 4 groups Broadcasting Up to 104 locations FAX 827 837MC Up to 64 locations FAX 817 Automatic Redial 3 times at 5 minutes intervals Auto A...

Page 123: ... are subject to change without prior notice Memory Transmission Up to 20 pages Out of Paper Reception Up to 25 pages Starter Ribbon Australia and NewZealand only Yield Up to 30 pages A4 Refill Ribbon Rolls Yield Up to 144 pages A4 for PC 501 PC 402RF PC 404RF Up to 178 pages A4 for PC AS4RF Not available in Australia and New Zealand ...

Page 124: ...rasing Messages 9 3 9 6 Error messages on LCD 13 1 13 3 Extension telephones using 5 6 External telephone 1 8 F F T Fax Tel Outgoing Announcement OGM 5 3 Fax codes changing 8 2 9 8 Fax Receive Code 5 6 Remote Access Code 8 2 9 8 Telephone Answer Code 5 6 Fax Detect 5 4 Fax Forwarding 8 1 9 2 changing remotely 8 4 8 5 9 8 9 9 programming a number 8 1 9 2 Fax Journal 10 2 Fax Receive Code 5 3 5 6 5 ...

Page 125: ...ing Transmit 6 11 receiving 5 8 Power failure 3 1 Print Cover Page 6 8 difficulties 13 6 fax from memory 5 8 9 5 jams 13 5 Q Quick Dial 7 1 Broadcasting 6 8 using Groups 6 8 Group dial setting up Groups for Broadcasting 7 4 One Touch dial changing 7 3 setting up 7 1 using 7 6 Search 6 1 Speed Dial changing 7 3 setting up 7 2 using 7 6 Quick Dial List 10 2 R Receive Mode 5 2 FAX ONLY 5 1 FAX TEL 5 ...

Page 126: ...hone answering device external 5 1 connecting 1 8 Receive Mode 5 1 TAD MESSAGE 9 3 Temporary Cover Page 6 7 Text entering 4 3 special characters 4 3 Toll Saver 9 7 Tone signals on Pulse line 7 8 Troubleshooting 13 1 error messages on LCD 13 1 13 3 if you are having difficulty incoming calls 13 7 phone line difficulties 13 6 printing or receiving faxes 13 6 sending faxes 13 6 Turning 6 14 TX Lock 6...

Page 127: ...ur machine signals the kinds of messages received 1 long beeps Fax message s No beeps no messages 4 After 2 short beeps enter a command 5 Press 9 0 to reset your machine when you finish 6 Hang up R EMOTE C ONTROL A CCESS C ARD Retrieve a Fax Press 9 6 then to Print a Memory Status List press 1 then enter the number of remote fax machine and then After the beep hang up and wait Retrieve all faxes p...

Page 128: ...ode 1 Press Menu Set 8 7 2 Enter a three digit code using number keys 0 9 The cannot be changed 3 Press Menu Set 4 Press Stop Exit Remote Commands Listen to Voice Messages Press 9 1 then to Repeat a message press 1 Skip to next message press 2 Stop playing the message press 9 Erase All Voice Messages Press 9 3 If you hear three beeps all messages have not yet been heard and the messages will not b...

Page 129: ......

Page 130: ...ASA NZ LP4092040 Printed in Malaysia This machine is approved for use in the country of purchase only local Brother companies or their dealers will only support fax machines purchased in their own countries ...

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