21
MAINTENANCE
TROUBLESHOOTING
Product Storage & Use
Short term non-use:
If the product will not be used for more than a few weeks, you can
simply unplug it. You may also consider shutting the water supply off at the wall for
extra precaution.
Long term non-use:
If the product will not be used for an extended time (longer than 4
months), you should unplug the unit, shut the water supply off at
the wall, and then drain the hot water heater. To drain the hot water
heater, remove the drain plug on the back of the bidet seat by
turning it counterclockwise by 90 degrees (so that it is horizontal –
figure 1) and then pulling it forwards (figure 2) so that any residual
water in the tank drains out.
If the bidet appears to be operating abnormally, please review the troubleshooting
tips before calling the Brondell Service Center as most issues are easily resolved
with a few simple steps. If you are unable to resolve the issue after checking the
following items, please call the Service Center at 888-542-3355 or email us at
[email protected].
Check before continuing:
•
Make sure the Swash is connected to power and that the outlet is working properly.
•
Make sure you check & test the reset button on the GFI outlet (Standard 120V GFI outlet).
•
Make sure the Remote Control has fresh batteries and they are installed correctly (3 x AAA).
•
Make sure main water supply valve is open.
•
Make sure the seat is not in Eco Mode.
•
Confirm there are no leaks from hoses or water supply.
•
Make sure Mesh Filter is clean and free of build up or debris (see maintenance section).
After checking items above, refer to the following troubleshooting chart for additional solutions:
1
2
