22
TROUBLESHOOTING
Problem
Possible Causes
Possible Solutions
1. Bidet not plugged in
2. No power to Swash
3. There is power, but nothing happens
when trying to use the Swash
4. Not activating body sensor
The bidet seat is not working
1. Make sure the bidet is plugged in
2.Check and reset GFI outlet
3. Check if the Remote control batteries
are dead. Replace them if necessary
4. Adjust sitting position to fully cover the
body sensor. Overide the body sensor
(refer to special mode operation section
to unlock body seat sensor)
1. Washing or drying time exceeded
the cycle time
2. Power failure
Product shuts off during use
1. Press the wash or dry button during
cycle to extend the time (see operation
section for more information about
wash & dry functions)
2. Check and reset GFI outlet
1. Clogged filter
2. Water supply valve not opened fully
3. Nozzles dirty
4. External bidet filter
5. Pressure & wide spray settings
6. Water supply too cold or power
source too low
Low water flow or spray pressure
1. Remove, clean, and reinstall mesh filter
(see maintenance section)
2. Check water supply valve at wall to
fully open
3. Clean nozzles (see maintenance
section)
4. If you have an external bidet filter,
check and replace if necessary
5. Adjust the water pressure settings on
the remote to increase and adjust the
wide spray settings on the remote
6. Note: You cannot increase the water
pressure level higher than level 2 under
the following conditions: Main water
supply temperature is under 50 degrees
F / 10 degrees C OR if the rated power
source is under 110V
1. Nozzles are dirty
2. Clogged filter
3. Water pressure is too low
4. External bidet filter
Nozzles do not function properly
1. Clean nozzles (see maintenance section)
2. Remove, clean, and reinstall mesh filter
(see maintenance section)
3. Check water supply valve at wall to
fully open
4. If you have an external bidet filter,
check and replace if necessary
1. Body sensor does not detect that
you are sitting on Swash
Bidet wash feature does not work
or fails to spray
1. Adjust sitting position to fully cover
the body sensor. Overide the body
sensor (refer to special mode operation
section to unlock body seat sensor)
