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•
Components that are subject to general wear and tear such as filters, seals, ‘O’ rings and
washers etc.
•
Damage caused by faulty installation
•
Damage caused by lime scale or any waterborne debris
•
Damage caused by inappropriate cleaning products (see user instructions)
•
Damage caused by the use of non-Bristan parts
•
The product being used for a purpose other than intended by the manufacturer.
In the interests of continuous product improvement Bristan reserves the right to alter
specification as necessary.
If your product is out of its guarantee period, or you would like to extend the guarantee, then
please see our
extended warranty offer
.
Guarantee & Service Policy
Replacement Parts Policy
Important:
In the event of product or component malfunction, DO NOT tamper with or remove the
product from site. Telephone the Customer Services Department and be prepared with the
date of purchase, model number and a clear description of the complaint.
Our service staff are fully qualified to advise on correct installation procedures and will be
able to diagnose whether the fault will require a replacement part or a visit from a Bristan
engineer.
If required, a service call will be booked and either yourself or an appointed representative
(who should be a person of 18 years or over) must be present during the visit.
All site visits to product within the guarantee period will be carried out free of any parts or
labour charges provided the conditions of the guarantee have been adhered to (the 5th year
guarantee is parts only).
All site visits to product out of guarantee will be subject to charges for parts and labour.
Charges will also be levied on cancelled appointments, unless advised to Bristan at least 24
hours in advance of the agreed date and time.
Should a product be discontinued, spare parts stocks will be maintained, but in the event of a
part becoming unavailable Bristan reserve the right to supply a substitute of equal quality.
Please visit www.bristan.com/sparesfinder in order to find spare parts for this product.
Opening times: Please refer to the Bristan website.
Customer Service:
Tel: 0844 701 6273 • Fax: 0844 701 6275 • E-mail: [email protected]
