QUALITY SURVEY REPORT
Customer input
Our watchword is QUALITY. In our
continuing endeavour to improve the quality
and performance of our processes and
products, we would welcome any initial
comments on the following aspects of our
service and products. As you have only just
received the product we do not feel that
you could asses the actual workings of the
instrument accurately, so we will follow
up in approximately six months with a
Customer Feedback – Voice of the Customer
questionnaire. If, of course, you have any
comments to make prior to receiving the
questionnaire, please feel free to contact us.
Please return this form for the attention of
the QA Manager.
Name:
Address:
Company:
Department:
Postcode:
Serial No.
Telephone:
PURCHASING: Did the purchasing
process run smoothly with respect to
our involvement? e.g. correct advice,
lead times, payment arrangements etc.
MISCELLANEOUS: Any other aspect
you would like to comment on, e.g.
appearance, fi rst impressions etc.
SAFETY: Any comments?
PURCHASING: Did you receive an
operating manual? Do you believe it is
comprehensive enough for your use?
INSTALLATION: Did we install the
instrument? If so was adequate
pre-use instruction given?
DELIVERY: Was the instrument in a
satisfactory condition on arrival?
Signed.
Name:
Date:
Instruments
Instruments
Instruments
Instruments
Instruments
Instruments
Office:
Bright Instruments LTD
Burnett House, Lakeview Court
Ermnie Business Park, Huntingdon
Cambridgeshire, PE29 6UA
Telephone: +44 (0) 808 168 9697
Email: [email protected]
Web: brightinstruments.com
Member:
