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4. SERVICE AND GUARANTEE
This device is guaranteed for 5 years from the date of purchase.
Please keep the receipt as proof of purchase.
Our products are manufactured using the latest manufacturing
techniques and undergo rigorous quality control.
Service Centre
Please contact the service centre for any questions regarding the
product or claims. Our trained staff will be happy to help. The
service hotline is listed below. If it is necessary to make a
guarantee claim (repair or exchange), our service staff will supply
you with the return address.
Service hotline: 00 800 6343 7000
Correction of defects and returns
We will repair any material or manufacturing defects free of charge
during the guarantee period. Excluded from the guarantee are
faults due to damage caused by the user, or improper use due to
non-authorised third-party attempted repairs or similar. If it is
necessary to repair or exchange a product, our service centre
employees will supply you with the return address.
In the case of returns, please note the following:
• Make sure that the article is carefully packaged. If possible use
the original packaging.
• Fill in the returns form and include it with a copy of your receipt
and the product you are returning.
Returns form
Transaction no.*: ............................................................................
Product name: ................................................................................
Short description of defect: ............................................................
........................................................................................................
........................................................................................................
Surname, first name: ......................................................................
Postcode / Town:............................................................................
Street / House no.:..........................................................................
Telephone: ......................................................................................
Date of purchase: ..........................................................................
Signature:........................................................................................
*will be supplied to you by the service centre
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