TROUBLESHOOTING
3 5
|
E N G
SYMPTOM
SOLUTION
Speaker isn’t visible to
add to a nother Bose
account
Make sure sharing is enabled on the speaker using the
Bose Music app.
Make sure the speaker and your mobile device are connected to
the same Wi-Fi network.
Amazon Alexa
doesn’t respond
Make sure Alexa has been set up using the Bose Music app (see
NOTE:
The speaker must be set up and connected to your Wi-Fi
network using the Bose Music app.
Make sure you’re in a country where Alexa is available.
Make sure the Microphone off button
n
is not glowing red.
Tap
n
to turn on the microphone.
Make sure you say the name you assigned in the Bose Music app.
If multiple speakers have the same name, use the name assigned
in the Alexa app or change the name in the Bose Music app.
For additional support, visit:
worldwide.Bose.com/Support/HS500
RESET THE SPEAKER
Factory reset clears all source, volume and network settings from the speaker and
returns it to original factory settings.
Press and hold the Volume down button
z
and the AUX button for 10 seconds until
the light bar slides to the center pulses white twice then fades to black.
Volume down
AUX button
The speaker reboots. When the reset is complete, the light bar glows solid amber.
Restore the speaker network and audio settings
Set up the speaker using the Bose Music app (see page 13).
