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After-sales Service
You can find your local After-sales Service centre in the
phone book or the After-sales Service directory. Please
quote the product number (E no.) and production
number (FD no.) of your appliance.
You will find this information on the rating plate.
Please help us to avoid unnecessary journeys by
quoting the appliance and production number. By
doing so, you will save any associated additional
charges.
Booking a repair call-out and advice on
faults
The After-sales Service contact details for all countries
are listed in the attached After-sales Service directory.
Problem
Possible cause
Remedy
Ice-maker not making any ice. Ice-maker is switched off.
Switch on the ice-maker.
Appliance not being supplied with
water.
Contact your installer or water company.
Kinks in the water supply hose.
Turn off the water supply at the isolating
valve. Straighten out any kinks or have hose
replaced if necessary.
Low water pressure.
The appliance should only be connected to
a water supply with the specified pressure
(see section headed Connecting the
appliance, subheading Water connection).
Freezer compartment temperature
too high.
Set a slightly colder temperature for the
freezer compartment.
Ice-cube container not inserted
properly.
Check the position, re-insert if necessary.
Incorrect isolating valve fitted.
Unsuitable valves can reduce the water
pressure and cause damage to the
appliance.
Ice forms in the feeder hose to
the ice-maker.
Low water pressure.
Turn off the water supply at the isolating
valve. Straighten out any kinks or have hose
replaced if necessary.
Isolating valve not fully open.
Fully open isolating valve.
Water runs out of the
appliance.
Water connecting hose is leaking.
Have hose replaced with a genuine
replacement hose from the manufacturer.
Incorrect isolating valve fitted.
Unsuitable valves can reduce the water
pressure and cause damage to the
appliance.
No water comes out of the
water dispenser.
The return stop valve has been
installed incorrectly
Check the flow direction, Arrows on the
return stop valve indicate the flow direction.
Sieve is clogged.
Turn off the water supply at the isolating
valve. Remove and clean the sieve.
GB
0344 892 8979
Calls charged at local or
mobile rate.
IE
01450 2655
0.03 € per minute at peak.
Off peak 0.0088 € per
minute.
US
800 944 2904
toll-free
