7.2 Draining
Customer complaint
Cause
Remedial action
Pump is running audibly,
but conveying no or little
water
Filter system blocked
Trap in the inlet spigot (pump sump) dirty.
Non-return flap is stuck in the outlet
Outlet hose blocked
Advise customer,
see operating instructions for cleaning the filter. Clean
the filter.
Advise customer. Clean the trap in the intake spigot of
the pump.
Remove non-return flap. Check if valve and seat are
dirty and, if required, clean.
Remove blockage (do not forget the hoses in the
appliance), blockage in the area of the hose connection
at the water inlet; to check, remove both drainage
hoses.
Pump is buzzing audibly.
Pump mechanically blocked (blocked or damaged pump)
Clean pump or, if required,
remove pump
Pump is not running
See also pump is buzzing or running audibly
Water tap was closed when dry, the heat exchanger was
still empty, the filling switch is waiting for level
The pump is not activated
Advise customer, wait for programme sequence and
then close water tap. (refer to Aqua Stop if featured)
Actuate pump (test programme) and check according to
circuit diagram. Observe safety instructions
Observe
safety instructions
Appliance drains water
briefly, circulates water,
drains water, etc.
Alternate pumping (detergent-solution pump and circulation
pump are actuated alternately)
Advise customer.
202_58300000104305_ara_en_b – 02.11.a
Seite 43 von 56
