EN
144
Warranty, technical service, spare parts, accessories
www.bora.com
12 Warranty, technical service, spare parts,
accessories
All costs for the correction of defects under the
manufacturer’s warranty shall be assumed by BORA.
Expressly not covered by the BORA manufacturer’s
warranty are:
O
BORA products that were not sold by authorised
BORA dealers or from BORA-trained salespeople.
O
Damage caused by non-adherence to the
operating instructions (including product care and
cleaning) This represents improper use.
O
Damage caused by normal use, e.g. traces of
usage on the cooktop
O
Damage caused by external influences (such
as transport damage, ingress of condensation,
damage caused by the elements such as a
lightning strike)
O
Damage caused by repairs or attempts to repair
not made by BORA or persons authorised by
BORA
O
Damage to the glass ceramic
O
Voltage fluctuations
O
Secondary damage or claims for damages beyond
the defect
O
Damage to plastic parts
Legal claims, such as particularly statutory claims
for defects or product liability are not limited by the
warranty.
If a defect is not covered by the manufacturer’s
warranty, the end customer can employ the services
of the BORA technical service, however, they must
cover the costs themselves.
The laws of the Federal Republic of Germany apply
to these warranty conditions.
You can contact us by:
O
Telephone: +49 800 7890 0987 Monday to
Thursday from 08:00-18:00 and Friday from
08:00-17:00
O
Email: [email protected]
X
Observe all safety and warning information
(see „2 Safety“).
12.1 BORA manufacturer’s
warranty
BORA provides its end customers with a 2-year
manufacturer’s warranty for its products. The end
customer is entitled to this warranty in addition to
the statutory claims for defects against the sellers of
our products.
The manufacturer’s warranty applies to all BORA
products sold by authorised BORA dealers or BORA-
trained salespeople within the European Union,
with the exception of products labelled by BORA as
Universal products or accessories.
The manufacturer’s warranty starts as soon as the
BORA product is handed over to the end customer
by an authorised BORA dealer and is valid for 2
years. By registering on www.bora.com/registration
the end customer has the possibility of extending
the manufacturer’s warranty.
The manufacturer’s warranty requires expert
(in accordance with the valid BORA ventilation
handbook and operating instructions at the time
of installation) installation of the BORA products
by an authorised BORA dealer. During use, the end
customer is to adhere to the specifications and
instructions in the operating manual.
In order to file a warranty claim, the end customer is
to notify their dealer or BORA of the fault and must
present the receipt. Alternatively, the end customer
can provide proof of purchase by registering on
www.bora.com.
BORA guarantees that all BORA products are free
from material and product defects. The defect must
exist prior to delivery of the product to the end
customer. In the event that a warranty claim is filed,
the warranty shall not commence anew.
BORA will correct defects in BORA products at its
own discretion by repairing or replacing the product.
