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Appendix F: Ser
Appendix F: Ser
Appendix F: Ser
Appendix F: Ser
Appendix F: Servicing
vicing
vicing
vicing
vicing Y
Y
Y
Y
Your Boca Pr
our Boca Pr
our Boca Pr
our Boca Pr
our Boca Product
oduct
oduct
oduct
oduct
If your Boca product requires service, first contact the authorized
dealer from whom you purchased the product. If the dealer is unable
to assist you, and you must contact Boca Research, Inc., please follow
the instructions below.
Our electronic BBS is available 24 hours a day at (561) 241-1601 and
will support data transmission speeds up to 33.6Kbps with settings of
N, 8, 1. If you have a modem, the BBS may be helpful (especially
during off hours) if you have a question about product settings or
compatibility, or if you wish to download driver software or utilities.
If the Troubleshooting section did not resolve your problem, you may
call our technical support staff for assistance. If you haven’t referred
to the Troubleshooting section, there’s a good chance the solution to
your problem is there.
NOTE: CALLING TECHNICAL
NOTE: CALLING TECHNICAL
NOTE: CALLING TECHNICAL
NOTE: CALLING TECHNICAL
NOTE: CALLING TECHNICAL SUPPOR
SUPPOR
SUPPOR
SUPPOR
SUPPORT WITHOUT COMPLETE
T WITHOUT COMPLETE
T WITHOUT COMPLETE
T WITHOUT COMPLETE
T WITHOUT COMPLETE
AND ACCURA
AND ACCURA
AND ACCURA
AND ACCURA
AND ACCURATE INFORMA
TE INFORMA
TE INFORMA
TE INFORMA
TE INFORMATION CONCERNING YOUR
TION CONCERNING YOUR
TION CONCERNING YOUR
TION CONCERNING YOUR
TION CONCERNING YOUR
PROBLEM MA
PROBLEM MA
PROBLEM MA
PROBLEM MA
PROBLEM MAY BE BOTH TIME-CONSUMING AND
Y BE BOTH TIME-CONSUMING AND
Y BE BOTH TIME-CONSUMING AND
Y BE BOTH TIME-CONSUMING AND
Y BE BOTH TIME-CONSUMING AND
FRUSTRA
FRUSTRA
FRUSTRA
FRUSTRA
FRUSTRATING FOR YOU.
TING FOR YOU.
TING FOR YOU.
TING FOR YOU.
TING FOR YOU.
1. When calling Boca Research Technical Support, have the following
information available:
Board name and part #
(located on the board)
Computer manufacturer
Computer model
Peripherals in system
Operating system and version
2. Call Boca Research Technical Support Department between the
hours of 8:00 a.m. and 6:30 p.m. Monday through Friday EST at
(561) 241-8088. A technical support specialist will be available to
discuss the problem(s) you are experiencing. If factory service is
required, you will be given a Return Merchandise Authorization
If you suspect a problem with a
If you suspect a problem with a
If you suspect a problem with a
If you suspect a problem with a
If you suspect a problem with a
specific program or software
specific program or software
specific program or software
specific program or software
specific program or software
package, make note of the name,
package, make note of the name,
package, make note of the name,
package, make note of the name,
package, make note of the name,
version or release number
version or release number
version or release number
version or release number
version or release number, and
, and
, and
, and
, and
manufacturer of the software.
manufacturer of the software.
manufacturer of the software.
manufacturer of the software.
manufacturer of the software.
Servicing Your Boca Product
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