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Help

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There are four steps to getting help.
Step 1.

  Check out the Blackmagic Design web site www.blackmagicdesign.com and click on the    

Support page for the latest support information.

Step 2.

   Call your dealer.

 

Your dealer will have the latest technical updates from Blackmagic Design and should be able 
to give you immediate assistance. We also recommend you check out the support options your 
dealer offers as they can arrange various support plans based on your workflow requirements.

Step 3.

   The next option is to email us with your questions using the web form at 

 www.blackmagicdesign.com/support

Step 4.

   Phone a Blackmagic Design support office. Check our web site for current support phone   

numbers in your area. www.blackmagicdesign.com/company.

Please provide us with as much information as possible regarding your technical problem and system 
specifications so that we may try to respond to your problem as quickly as possible.

Summary of Contents for Videohub Master Control

Page 1: ...Installation and Operation Manual Videohub Control Windows November 2012 Mac OS X...

Page 2: ...with USB 12 Labelling Control Panels 13 Software Installation Installing the Videohub Control Utility Software 14 Updating the Software in Your Videohub Control Panel 15 Configuring the Videohub Contr...

Page 3: ...using dedicated broadcast quality hardware control panels that are also affordable We hope you get years of use from it and have lots of fun connecting everyone in your facility together This instruct...

Page 4: ...ol Thissectionprovidesyouwithalltheinformationyouneedtoknowbeforebuyingorinstalling a Videohub control panel You can plan how to set it up so there are no nasty surprises Hardware Installation Hardwar...

Page 5: ...Selection Button Level Button for independent RS 422 control from SDI Configurable buttons provide fast selection of common equipment types e g cameras Power over Ethernet network connection to Video...

Page 6: ...or initial configuration You will need to provide a USB 2 0 type A to B male cable This same USB cable can be used for applying internal software updates downloaded from the Blackmagic Design website...

Page 7: ...custom labelling Take button can be enabled 12 volt power supply connection Ethernet loop through to other network devices Power over Ethernet network connection to Videohub router Illuminated button...

Page 8: ...ing internal software updates downloaded from the Blackmagic Design website Internal software can provide new features compatibility with new hardware and support for new formats The Blackmagic Videoh...

Page 9: ...back to the network switch You will need to carry out the following steps to connect a Videohub control panel to the local area IP based network Step 1 Videohub control panels feature power over Ether...

Page 10: ...st you don t have any requirement to share Videohub on the network so it can be controlled by computers on the network you don t have much space such as in an OB van you have a limited power budget su...

Page 11: ...x format Unless you wish to use an AutoIP address disconnect and firmly reconnect the network cables to ensure they are properly connected check for faulty network cables and make sure the DHCP server...

Page 12: ...t can be found on the small left panel of the chassis just in front of the rack mounting holes The USB port will become inaccessible once Videohub Smart Control has been installed in a rack Therefore...

Page 13: ...ce plate to lie down next to the rest of the unit Step 5 The button caps can be easily lifted off with your fingers Remove the clear cap from a button that you wish to label while taking care to avoid...

Page 14: ...ility to your Applications folder The Videohub software installer for Windows also installs the Blackmagic Videohub Control Utility and there is nothing more you need to install If you have not alread...

Page 15: ...skip the rest of the steps in this section as your Videohub control panel is already up to date If a software update is required the following message will appear Software Update Required The softwar...

Page 16: ...n the network some units might not have received an IP address via DHCP and it will be necessary to manually configure each unit with appropriate network settings To do so connect a Videohub control p...

Page 17: ...trol with your Videohub control panel The remote Videohub is the Videohub Server and could refer to a Videohub Server computer or an integrated Videohub Server Add Videohub Control If you already know...

Page 18: ...port numbers to select crosspoint routes it is unnecessary to label these buttons as you can simply use the pre labelled numeric buttons If you prefer to use intuitive names of equipment to select cro...

Page 19: ...label the Videohub Master Control buttons Open the Videohub Control Utility and select your Videohub Master Control from the Videohub Control Panels pane Click one of the 15 unlabelled buttons in the...

Page 20: ...h up to 20 destinations Thesourcebuttonswillilluminatewhiteandthedestinationbuttonswillilluminategold colored Use this configuration if you don t intend to dedicate a Videohub Smart Control unit to ea...

Page 21: ...d close the window Take Button When the Use Take Button is enabled the lower right button becomes red colored Use this configuration if you wish to be able to select a change of route and then confirm...

Page 22: ...pment to devices which have matching labels for their remote and SDI ports This level is commonly used with SDI capture cards and VTR decks but cannot be used with cameras and monitors as they do not...

Page 23: ...422 remote control press the LEVEL button until you have set the appropriate routing level for your equipment Otherwise you can skip this step Type in the destination port number using the numeric pus...

Page 24: ...ation will be displayed on the LCD Press the SRC button so it lights white The source field will highlight blue on the LCD Scroll the wheel forwards or backwards until the desired source is found The...

Page 25: ...TR will be displayed on the LCD If you have made a mistake press the white CLEAR button and scroll until the correct destination is displayed Press the SRC button so it lights white The source field w...

Page 26: ...3 Mon 3A or Mon 3B could be displayed on the LCD If you have made a mistake press the white CLEAR button and scroll until the correct destination is displayed Press the SRC button so it lights white T...

Page 27: ...should not usually be set as destination devices and monitors won t match the RS 422 routing level Refer to the earlier section How to Label Buttons in Videohub Master Control to change this behavior...

Page 28: ...ind the destination to be locked Press and hold the gold DEST button until a lock icon appears in the destination field of the LCD Press DEST again to return the unit to its idle state and the destina...

Page 29: ...nfiguredasanXYcontroller destinationbuttonsappeargold colored and source buttons illuminate white When working with multiple destinations always select a destination button before selecting a source b...

Page 30: ...r You cannot unlock destination buttons locked by another computer iPad or Smart Control and the locked destination button will flash blue if you attempt to do so If you encounter a locked destination...

Page 31: ...ut the support options your dealer offers as they can arrange various support plans based on your workflow requirements Step 3 The next option is to email us with your questions using the web form at...

Page 32: ...care Blackmagic Design shall not be obligated to furnish service under this warranty a to repair damage resulting from attempts by personnel other than Blackmagic Design representatives to install rep...

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