Blackberry Storm29520 User Manual Download | Manualshive

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• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually. On the Home screen, click the

Messages

icon. Press the

Menu

key. Click

Reconcile Now

.

Related topics

Reconcile email messages over the wireless network, 197

I am not receiving email messages from personal folders on my computer

If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry®
Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online Help.

Email messages are not being deleted over the wireless network

Try performing the following actions:

• If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during wireless email

reconciliation. To delete multiple email messages on your BlackBerry® device, highlight the email messages and press the

Menu

key.

Click

Delete Messages

.

• In the email reconciliation options, verify that the

Delete On

field is set to

Mailbox & Handheld

.

Related topics

Delete email messages over the wireless network, 197

Organizer data is not synchronizing over the wireless network

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the contact list, calendar, task list, and memo list.
• If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Manager to synchronize

calendar data. For more information, see the BlackBerry Desktop Software Online Help.

Related topics

Synchronize organizer data over the wireless network, 198

User Guide

Synchronization

201

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Summary of Contents for Storm29520

Page 1: ...BlackBerry Storm2 Series BlackBerry Storm2 9520 9550 Smartphones Version 5 0 User Guide To find the latest user guides visit www blackberry com docs smartphones...

Page 2: ...SWDT643442 643442 1112105728 001...

Page 3: ...ne 20 Phone basics 20 Emergency calls 23 Volume 24 Voice mail 25 Speed dial 26 Conference calls 26 Call logs 28 Call waiting 30 Call forwarding 30 Call blocking 32 Fixed dialing 33 Smart dialing 35 TT...

Page 4: ...tachments 92 File and attachment basics 92 Managing files and attachments 95 Documents 96 Spreadsheets 97 Media files 98 Presentations 98 vCard contact attachments 99 Attachment troubleshooting 100 Me...

Page 5: ...ce the alarm 142 Change alarm notification options 142 Use the stopwatch 142 Set the timer 143 Change timer notification options 143 Date time and alarm troubleshooting 143 Personal organizer 145 Cont...

Page 6: ...wireless network 197 Delete email messages over the wireless network 197 Prerequisites Synchronizing organizer data over the wireless network 198 Synchronize organizer data over the wireless network...

Page 7: ...ion of an application using the application center 228 Add an application 228 View properties for an application 229 Delete a third party application 229 Receive a device password prompt before you ad...

Page 8: ...ct to a Wi Fi network using the Push Button Setup method 244 Connect to a Wi Fi network using the PIN method 244 About Wi Fi profiles 245 Change the order of Wi Fi profiles 245 Delete a Wi Fi profile...

Page 9: ...3 Certificate servers 279 Key stores 281 Smart cards 284 Software tokens 288 VPN settings 288 About security self tests 290 Verify security software 290 Third party application control 290 Security tr...

Page 10: ...305 Play BrickBreaker 305 Adjust the volume 305 Submit a score to the BrickBreaker high score web site 305 Check the high scores on the BrickBreaker web site 306 Word Mole game 307 Word Mole game basi...

Page 11: ...eive email messages and PIN messages For more information contact your wireless service provider BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan you must set up...

Page 12: ...ot appear automatically on the Home screen or in a folder click the Setup Wizard icon 2 Complete the instructions on the screen Set up an email address To perform this task you must know the login inf...

Page 13: ...n an application select a highlighted menu item Escape key move back a screen close a menu Move around the screen To highlight an item touch the screen lightly To scroll down slide your finger up To s...

Page 14: ...e Ring Tone field click Select Music Navigate to a folder that contains ring tones Click a ring tone 5 Press the Menu key 6 Click Save Send an email message 1 On the Home screen click the Messages ico...

Page 15: ...Contact 3 Type the contact information 4 Press the key 5 Click Save Schedule an appointment 1 On the Home screen click the Calendar icon 2 Press the key 3 Click New 4 Type the appointment information...

Page 16: ...ype a web address If a web address field does not appear on the screen press the key Click Go To Type a web address 3 Press the Enter key Turn on the alarm 1 In the clock press the Menu key 2 Click Se...

Page 17: ...e number 37 I cannot set up an email address Try performing the following actions On the Home screen or in a folder click the Setup Wizard icon On the email setup screen verify that you have typed all...

Page 18: ...n to the wireless network 235 About wireless coverage indicators 238 Turn on or turn off data service or set roaming options 235 Change an email message filter 54 Forward messages from a specific emai...

Page 19: ...port on your computer a USB port on a different computer a USB hub or try using a travel charger Verify that BlackBerry device USB drivers are installed on your computer When you install BlackBerry De...

Page 20: ...shortcuts Depending on the typing input language that you are using some shortcuts might not be available To change your ring tone from the Home screen press the Send key Press the Menu key Click Set...

Page 21: ...tor appears on the Shift key To turn off CAP lock press the Shift key again To insert an at sign or a period in an email address field press the Space key To type a symbol press the Symbol key To see...

Page 22: ...ber that you use to send and receive SMS text and MMS messages Related topics About multiple phone numbers 36 Make a call 1 In the phone application perform one of the following actions Type a phone n...

Page 23: ...contains ring tones Click a ring tone 5 Press the Menu key 6 Click Save Mute a call During a call press the Mute key on the top of your device To turn off mute press the Mute key again Place a call o...

Page 24: ...the contacts icon Type part of a contact name Click a contact or phone number 4 Press the Send key To end the call press the End key Related topics Turn on dialing from the Lock screen 37 About using...

Page 25: ...determineyourapproximatelocation Dependingonyourwirelessserviceprovider Emergency Callback Mode is active for five minutes or is canceled when you make a non emergency call In Emergency Callback Mode...

Page 26: ...nge the GPS Services field to Location On 5 Press the Menu key 6 Click Save To turn off GPS technology change the GPS Services field to Location Off Volume Adjust the volume To increase the volume pre...

Page 27: ...ng and voice mail password Depending on your wireless service provider the method for changing your voice mail greeting or voice mail password might differ You should beabletoaccesstheoptionsforchangi...

Page 28: ...o assign the contact to a different speed dial key click Move Click a new speed dial key To delete the contact from the speed dial list click Delete Conference calls About conference calls You can cre...

Page 29: ...h a contact during a conference call You can perform this task only if you make a conference call by joining calls together and not if you create a conference call meeting in the calendar 1 During a c...

Page 30: ...logging options you can also view call logs in the messages application Depending on your theme when you miss a call a missed call indicator might also appear at the top of the Home screen You can als...

Page 31: ...y 6 Press the Menu key 7 Click Forward Delete call logs 1 From the Home screen press the Send key 2 Click the Phone History icon 3 Perform one of the following actions To delete a single call log high...

Page 32: ...call waiting change the Call Waiting Enabled field to No Call forwarding About call forwarding Depending on your wireless service provider one or more call forwarding phone numbers might already be a...

Page 33: ...perform this task your wireless service provider must set up your SIM card or BlackBerry device for this service 1 From the Home screen press the Send key 2 Press the Menu key 3 Click Options 4 Click...

Page 34: ...nal calls only when roaming To use the blocked calling feature your BlackBerry device must use a SIM card and your wireless service provider must set up your SIM card for this service and provide you...

Page 35: ...dialing your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code Depending on your wireless service provider and wireless network this featur...

Page 36: ...fixed dialing list 1 From the Home screen press the Send key 2 Press the Menu key 3 Click Options 4 Click FDN Phone List 5 Highlight a contact 6 Press the Menu key 7 Click Edit 8 Change the contact i...

Page 37: ...et the default country code and area code 1 From the Home screen press the Send key 2 Press the Menu key 3 Click Options 4 Click Smart Dialing 5 Set the Country Code and Area Code fields 6 If necessar...

Page 38: ...screen press the Send key 2 Press the Menu key 3 Click Options 4 Click TTY 5 Change the TTY Mode field to Yes 6 Press the Menu key 7 Click Save A TTY indicator appears in the device status section of...

Page 39: ...that appears in the drop down list at the top of the screen in the phone application is the phone number that you use to send and receive SMS text messages and MMS messages You can change call waitin...

Page 40: ...ct My Identity field to Network Determined 6 Press the Menu key 7 Click Save Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete message...

Page 41: ...ing tone from the Home screen press the Send key Press the Menu key Click Set Ring Tone To send an incoming call to voice mail when your BlackBerry device is inserted in a holster press and hold the V...

Page 42: ...r Press the Menu key Click Edit SIM Phone Number Type your phone number Press the Enter key I cannot check my voice mail Try performing the following actions If you have more than one phone number ass...

Page 43: ...vice might be affected based on various items such as your device model and wireless service plan If your email account uses a BlackBerry Enterprise Server your organization might not have set up some...

Page 44: ...a mobile phone number you can say Call contact name work to call the work phone number Call extension extension number Say this voice command to dial an extension To perform this task you must set op...

Page 45: ...o that your device always selects the best match and dials the phone number automatically 1 On the Home screen or in a folder click the Options icon 2 Click Voice Dialing 3 Set the Choice Lists field...

Page 46: ...and that you have paired the Bluetooth enabled device with your BlackBerry device Verify that your screen is unlocked Verifythatthelanguagethatyouusetosayvoicecommandsisthesameasthevoicedialinglanguag...

Page 47: ...g spelling press the Menu key Click Cancel Spell Check Save a draft of a message 1 When you are composing a message press the Menu key 2 Click Save Draft Set the importance level for a message You can...

Page 48: ...ges after you send them Delete the disclaimer from an email message IfyourBlackBerry deviceisassociatedwithanemailaccountthatusesaBlackBerry EnterpriseServerthatsupportsthisfeature theBlackBerry Enter...

Page 49: ...of a contact name Click a contact 5 Type a message 6 Press the Menu key 7 Click Send Related topics Mailing lists 148 Send an SMS text message You can send an SMS text message to up to ten recipients...

Page 50: ...to All Forward a message You cannot forward MMS messages that contain content that is copyright protected 1 In a message press the Menu key 2 Perform one of the following actions Click Forward Click F...

Page 51: ...a web page To search for text in a presentation you must view the presentation in text view or in text and slide view 1 In a message in an attachment or on a web page press the Menu key 2 Click Find...

Page 52: ...r up or down to select additional messages Press the Menu key Click Delete Messages To delete all messages prior to a certain date highlight a date field Press the Menu key Click Delete Prior Click De...

Page 53: ...r organization s network your email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 When you are composing an email message...

Page 54: ...6 Change the Save Copy In Sent Folder field to No 7 Press the Menu key 8 Click Save Stop storing messages sent from your computer on your device 1 On the Home screen click the Messages icon 2 Press t...

Page 55: ...Enterprise Server that supports this feature For more information contact your administrator If you use the BlackBerry Internet Service see the BlackBerry Internet Service Online Help for more informa...

Page 56: ...lter applies to email messages that include your email address in the To field CC to me Set whether the email message filter applies to email messages that include your email address in the CC field B...

Page 57: ...out synchronization of email message folders You can add change or delete email message folders in the email application on your computer or in the messages application on your BlackBerry device If wi...

Page 58: ...icon 2 Press the Menu key 3 Click View Folder 4 Highlight a folder 5 Press the Menu key 6 Click Rename Move an email message folder To perform this task your email account must use a BlackBerry Enter...

Page 59: ...ess email reconciliation is turned off or is not available for your device you can still manage flags for email messages on your device Add a flag 1 When you are composing or viewing an email message...

Page 60: ...ffice Reply field to No Request delivery or read confirmation for email messages Depending on your wireless service provider this feature might not be supported 1 On the Home screen click the Messages...

Page 61: ...in HTML email messages Some HTML email messages contain links to external pictures on the internet By default your BlackBerry device prompts you before downloading external pictures 1 On the Home scre...

Page 62: ...mation contact your administrator 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click Email Settings 5 If necessary change the Message Services field 6 Change the...

Page 63: ...a high importance level for received PIN messages 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click General Options 5 Set the Make PIN Messages Level 1 field to...

Page 64: ...S Text 4 In the To field perform one of the following actions Type a phone number that can receive SMS text messages include the country code and area code Type a contact name Type part of a contact n...

Page 65: ...on your SIM card Depending on your wireless service provider and wireless network this feature might not be supported If your BlackBerry device uses a SIM card and you set your SIM card to store SMS...

Page 66: ...uit Switched Preferred or Packet Switched Preferred 4 Press the Menu key 5 Click Save Cell broadcasting About cell broadcasting Cell broadcasting is designed to enable wireless service providers to us...

Page 67: ...g messages from a cell broadcast channel Verify that your wireless service provider does not use the cell broadcast channel to manage services such as preferred rates based on your location 1 On the H...

Page 68: ...this feature might not be supported 1 On the Home screen click the Messages icon 2 Press the key 3 Click Compose MMS 4 Perform one of the following actions If the contact is not in your contact list c...

Page 69: ...attach additional pictures and want to use the same size for all the pictures select the Apply to All Images check box 2 Click OK MMS message attachments Attach a media file to an MMS message 1 When...

Page 70: ...Perform any of the following actions To receive notification when the message is delivered to the recipient set the Confirm Delivery field to Yes To receive notification when the recipient opens the...

Page 71: ...select the Reject Anonymous Messages check box or the Reject Advertisements check box 4 Press the Menu key 5 Click Save Message list options Turn off the prompt that appears before you delete items Y...

Page 72: ...or for email messages that are sent to your BlackBerry device through a BlackBerry Enterprise Server change the Enterprise Messages field To set an outline color for messages that are not sent to your...

Page 73: ...s for the email account For more information about associating your device with more than one email account see the BlackBerry Internet Service Online Help Depending on your theme a separate message l...

Page 74: ...essages application 1 From the Home screen press the Send key 2 Press the Menu key 3 Click Options 4 Click Call Logging 5 Perform one of the following actions To show recent and missed calls in the me...

Page 75: ...a contact to your allowed sender list To perform this task you must set the security firewall to allow messages from specific addresses This setting allows you to receive messages from contacts in you...

Page 76: ...es the email address in your contact list to locate a PGP key or certificate for the contact Sign or encrypt a message You can sign or encrypt email messages and PIN messages 1 When composing a messag...

Page 77: ...or 2 Press the Menu key 3 Click Fetch Sender s Certificate Add a certificate from a message 1 In a message highlight a digital signature indicator 2 Press the Menu key 3 Click Import Sender s certific...

Page 78: ...ected message status Digital signature indicators for S MIME protected messages Your BlackBerry device verified the digital signature Your device cannot verify the digital signature Your device requir...

Page 79: ...in the sent items folder and includes your encryption certificate in messages that you send so that recipients can encrypt their reply messages 1 On the Home screen or in a folder click the Options i...

Page 80: ...that you can use If you receive a message that uses message classifications you can view the abbreviation for the classification in the subject line of the message and the full description for the cl...

Page 81: ...IME 4 Change the Request S MIME Receipts field to Yes 5 Press the Menu key 6 Click Save Turn off the prompt that appears before an S MIME protected message is truncated 1 On the Home screen or in a fo...

Page 82: ...t is associated with a BlackBerry Enterprise Server that supports this feature you can read messages on your BlackBerry device that are sent using IBM Lotus Notes native encryption You might also be a...

Page 83: ...es confidential When you encrypt a message your device uses the recipient s public key to encrypt the message Recipients use their private key to decrypt the message To send an encrypted PIN message y...

Page 84: ...a message highlight the encryption status indicator or a digital signature indicator 2 Press the Menu key 3 Click Fetch Sender s PGP key Add a PGP key from a message If you use the PGP Universal Serv...

Page 85: ...on status indicators Your administrator sets whether messages that you receive are considered to be strong or weak The message is strongly encrypted The message is weakly encrypted Digital signature i...

Page 86: ...ted messages automatically change the Retrieve Encrypted Attachment Information field to Automatically To download attachments in encrypted messages manually change the Retrieve Encrypted Attachment I...

Page 87: ...ur administrator must turn on message classifications Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message...

Page 88: ...he prompt again change the Warn about problems with my PGP keys field to Yes PGP protected message troubleshooting Some signing and encryption options are not available on my device Try performing the...

Page 89: ...Options icon Click Advanced Options Click Host Routing Table Press the Menu key Click Register Now Generate an encryption key Verify that data service is turned on Resend the message Related topics C...

Page 90: ...ackBerry device reconcile your email messages using the email settings tool of the BlackBerry Desktop Manager For more information see the BlackBerry Desktop Software Online Help Related topics Reconc...

Page 91: ...performing the following actions Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections If More available appears at the end of the message or attach...

Page 92: ...jpg gif or midi file Verify that the file is not copyright protected If MMS templates are available for your BlackBerry device use a blank template to compose your MMS message I cannot use a shortcut...

Page 93: ...ation about the features that are available on your device contact your wireless service provider or administrator or visit www blackberry com go devices Related topics Feature availability 9 User Gui...

Page 94: ...igned for use on BlackBerry devices Open a file or an attachment To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this f...

Page 95: ...r that supports this feature For more information contact your administrator 1 On the Home screen in the Applications folder click the Files icon 2 In the Go To field type the path for the file 3 If n...

Page 96: ...screen or in a folder click the Media icon or Files icon 2 Navigate to a file 3 Highlight the file 4 Press the Menu key 5 Click Send or Share 6 Click a message type Open a link in a file or an attach...

Page 97: ...2 Navigate to a file 3 Highlight the file 4 Press the Menu key 5 Click Properties Rename a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Navigate to a file 3 Highlight...

Page 98: ...message appears press the Escape key 2 Press the Menu key 3 Click Password 4 Type the password 5 Press the Enter key 6 Press the Menu key 7 Click Retrieve 8 Click Yes View tracked changes in a documen...

Page 99: ...e the size of a column In a spreadsheet perform one of the following actions To change the size of a column click the column label Click a size To view all the text in a column click the column label...

Page 100: ...ck Table of Contents To move to a specific page click a page Switch pages in a multi page tif file 1 In a multi page tif file press the Menu key 2 Click Next Page or Prev Page Presentations Switch pre...

Page 101: ...contact attachment to an email message recipients of your email message can view your contact information or add it to the contact list on their BlackBerry device When you open an email message that...

Page 102: ...lackBerry device receives long messages and attachments in sections If More available appears at the end of the message or attachment press the Menu key Click More or More All If you are downloading a...

Page 103: ...or item that you want to change 4 Perform one of the following actions To use a preloaded ring tone in the Ring Tone field click a ring tone To use a ring tone that you downloaded in the Ring Tone fie...

Page 104: ...e of the following actions To repeat the song that is currently playing click Current Song To repeat the playlist that is currently playing click Playlist To repeat the songs in the Album category or...

Page 105: ...songs ring tones and videos 1 On the Home screen click the Media icon 2 Press the Menu key 3 Click Options 4 Change the Audio Boost field to On 5 Read the warning on the screen and if you wish to proc...

Page 106: ...ptions 4 Change the Turn Off Auto Backlighting field to No 5 Press the Menu key 6 Click Save Display closed captions in videos You can turn on closed captioning so that text displays on the screen whe...

Page 107: ...the Media icon 2 Click the Music icon 3 Click Playlists 4 Click a standard playlist 5 Press the Menu key 6 Click Add Songs 7 Click a song 8 Press the Menu key 9 Click Save Add the song that is playin...

Page 108: ...con 3 Click Playlists 4 Click New Playlist 5 Click Automatic Playlist 6 Type a name for the playlist 7 Click the plus sign beside Artists Albums or Genres 8 Click an artist album or genre 9 To add mor...

Page 109: ...ick the Media icon 2 Click the Video Camera icon 3 To start recording click the record icon 4 To pause recording click the pause icon Note The approximate amount of memory available for saving videos...

Page 110: ...the video requires 1 On the Home screen click the Media icon 2 Click the Video Camera icon 3 Press the Menu key 4 Click Options 5 Change the Video Format field 6 Press the Menu key 7 Click Save Relate...

Page 111: ...k Save Related topics View properties for a media file 114 Set picture quality You can set the fineness of detail that the camera captures in pictures The finer the detail of a picture the more memory...

Page 112: ...o improve the colors in pictures in the White Balance field click the current lighting condition 5 Press the Menu key 6 Click Save Apply a color effect to pictures You can apply a sepia or black and w...

Page 113: ...enu key 2 Click Zoom In or Zoom Out To zoom back to the original picture size press the Menu key Click Fit to Screen Rotate a picture 1 In a picture press the Menu key 2 Click Rotate The picture turns...

Page 114: ...field 5 Press the Menu key 6 Click Save View pictures in list view 1 On the Home screen click the Media icon 2 Click the Pictures icon 3 Click a category 4 Press the Menu key 5 Click View List Sort p...

Page 115: ...ile 6 Press the Menu key 7 Click Rename 8 Type a name for the file 9 Click Save Related topics Rename a picture or picture folder 113 Rename a playlist 106 Rename a picture or picture folder You can o...

Page 116: ...file or folder You can only delete media files and folders that you added 1 On the Home screen click the Media icon 2 Click a media type 3 If necessary click a category 4 Highlight a media file or fo...

Page 117: ...epending on your device model you might not be able to format your device memory 1 On the Home screen or in a folder click the Options icon 2 Click Memory 3 Press the Menu key 4 Click Format 5 Complet...

Page 118: ...Auto Enable Mass Storage Mode When Connected field to Yes or No 4 Press the Menu key 5 Click Save About compression Compression is designed to reduce the size of your BlackBerry device data while main...

Page 119: ...device password change the Mode field to Security Password To encrypt files using an encryption key and your device password change the Mode field to Security Password Device 7 To also encrypt media...

Page 120: ...ur device does not encrypt the files If you transfer encrypted files from your media card using mass storage mode MTP or Bluetooth technology you cannot decrypt the files on your computer or on a Blue...

Page 121: ...able Mass Storage Mode When Connected field to Prompt 4 Press the Menu key 5 Click Save Save a media file from a web page 1 On a web page click a link for a media file 2 Click Save 3 Type a name for t...

Page 122: ...e Menu key 4 Click Receive Using Bluetooth 5 Send a media file from the paired Bluetooth enabled device 6 If necessary click Yes 7 Click Save Send a media file To perform this task with a paired Bluet...

Page 123: ...ous song press and hold the Volume Down key on the right side of your device If you are using a headset to turn on the audio boost feature to amplify the volume for songs ring tones and videos press t...

Page 124: ...es from your device If you are trying to save a media file on your media card delete old media files In the camera options verify that the Picture Quality field is not set to Superfine Superfine pictu...

Page 125: ...to decrease the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilization in the camera options Some features are not available on my device The availa...

Page 126: ...that supports this feature For more information contact your wireless service provider 1 On the Home screen click the Browser icon 2 Perform one of the following actions If the Search here field appea...

Page 127: ...nt or on a web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next View a list of web pages you vi...

Page 128: ...Link Address or Image Address Copy an address for a web page link or picture 1 On a web page perform one of the following actions Highlight or pause on a link Press the Menu key Click Link Address Hig...

Page 129: ...for a song or video 2 Click Save 3 Type a name for the song or video 4 Click Save View a full picture on a web page 1 On a web page highlight or pause on a picture 2 Press the Menu key 3 Click Full Im...

Page 130: ...he web page 4 In the Start time field set the time of day when the browser should start checking for updates 5 Click Add If you visit the web page offline the browser displays the content that was cur...

Page 131: ...Press the Menu key 3 Click Bookmarks 4 Highlight a bookmark 5 Press the Menu key 6 Click Move Bookmark 7 Click the new location Rename a bookmark folder for web pages You can only rename folders that...

Page 132: ...ibe to a web feed 1 On a web page press the Menu key 2 Click Add Web Feed 3 Select the check box beside a web feed 4 In the Auto Synchronize field set how often the browser should check for updates to...

Page 133: ...ght a web feed 4 Press the Menu key 5 Click Edit Bookmark 6 Change the web feed 7 Click Accept File a web feed 1 On a web page press the Menu key 2 Click Bookmarks 3 Highlight a web feed 4 Press the M...

Page 134: ...ress the Menu key 2 Click Options 3 Click Browser Configuration 4 Select any of the following check boxes Support JavaScript Allow JavaScript popups Terminate slow running scripts 5 Press the Menu key...

Page 135: ...actions Change the Default Font Family and Default Font Size fields Change the Minimum Font Style and Minimum Font Size fields 6 Press the Menu key 7 Click Save Options Set the character encoding for...

Page 136: ...You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones Depending on your wireless service provider the Int...

Page 137: ...wser icon 2 Press the Menu key 3 Click Options 4 Click Gears Settings 5 Click a web site 6 Perform one of the following actions To prevent the web site from storing information on your BlackBerry devi...

Page 138: ...wser to another web page Protocol Specify the protocol that your BlackBerry device uses for TLS connections between the browser and content servers Encryption Strength Specify whether your browser onl...

Page 139: ...8 bit encryption or 56 bit encryption change this field to Allow Weak Prompt for Server Trust Specify whether a prompt appears when your browser tries to connect to an untrusted content server that yo...

Page 140: ...essages include messages that appear in your browser cache Turn off browser push 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click Browser Push 4 Perform one...

Page 141: ...s network I cannot set up automatic synchronization for bookmarks If encryption for data in the device memory is turned on you cannot set up automatic synchronization for bookmarks Related topics Turn...

Page 142: ...o the wireless network 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the Menu key 3 Click Set Time 4 Perform one of the following actions To receive a prompt when you...

Page 143: ...on 2 Press the Menu key 3 Click Options 4 Set the Home Time Zone field 5 Press the Menu key 6 Click Save Turn on bedside clock mode You can set options for bedside clock mode so that you can view the...

Page 144: ...Home screen or in the Applications folder click the Clock icon 2 Press the Menu key 3 Click Set Alarm 4 Slide your finger to highlight On or Weekdays 5 Press the Escape key 6 Click Save At the top of...

Page 145: ...he time field 7 Slide your finger to set the length of time to count down 8 Click the time field 9 Click Start If you exit the clock application the timer continues to count down Change timer notifica...

Page 146: ...ifferent time zone you might need to update the time zone data on your device To update the time zone data press the Menu key Click Get Time Zone Updates For this feature to be supported your wireless...

Page 147: ...changing a contact highlight the User1 User2 User3 or User4 field 2 Press the Menu key 3 Click Change Field Name 4 Type a name for the custom contact list field 5 Press the Enter key You can synchroni...

Page 148: ...ation 6 Press the Menu key 7 Click Save Delete a contact 1 On the Home screen click the Contacts icon 2 Highlight a contact 3 Press the Menu key 4 Click Delete Search for contacts in your organization...

Page 149: ...profiles as Calls From contact Notification profile exceptions are shared between your contacts and your notification profiles and changes that you make in one application are made in the other appli...

Page 150: ...screen click the Contacts icon 2 Highlight a contact 3 Press the Menu key 4 Click Edit 5 Highlight the caller ID picture 6 Press the Menu key 7 Click Delete Picture 8 Press the Menu key 9 Click Save...

Page 151: ...the Contacts icon 2 Click a mailing list To view the details for a contact in the mailing list click a contact Click View Member Delete a mailing list 1 On the Home screen click the Contacts icon 2 Hi...

Page 152: ...General Options 5 Change the Sort By field 6 Press the Menu key 7 Click Save Change the display options for contacts You can change how your contacts appear in all applications including the phone mes...

Page 153: ...tion on your computer because the birthday field is a date field in the email application on your computer Caller ID pictures are not appearing on my device If your BlackBerry device is associated wit...

Page 154: ...w 1 On the Home screen click the Calendar icon 2 In Day view simultaneously click the screen beside the start time and end time 3 Type the subject of the appointment 4 Type the location of the appoint...

Page 155: ...ence field 6 Press the Menu key 7 Click Save Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 In a message calendar entry task or memo press the Menu...

Page 156: ...the Menu key 6 Click Invite Attendee 7 Click a contact 8 To add another contact to your meeting repeat steps 4 to 6 9 Press the Menu key 10 Click Save Related topics Turn off your device 251 Recurrenc...

Page 157: ...y check availability of meeting participants in your organization 1 In a meeting or meeting invitation below the list of meeting participants click View Availability 2 Perform any of the following act...

Page 158: ...might be able to forward meeting invitations instead You might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation 1 In a meeting invitation...

Page 159: ...nference call meeting from your computer To perform this task you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer For information about creating meetings on...

Page 160: ...ons 4 Select Conference Call Options 5 Type your conference call information 6 Press the Menu key 7 Click Save Calendar options Change the default calendar view 1 On the Home screen click the Calendar...

Page 161: ...e Menu key 7 Click Save Change the email address that you use to send messages or meeting invitations 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click Defaul...

Page 162: ...ice stores calendar entries 1 On the Home screen click the Calendar icon 2 Press the Menu key 3 Click Options 4 Click General Options 5 Change the Keep Appointments field 6 Press the Menu key 7 Click...

Page 163: ...h a work email account and a personal email account you might be able to view your work calendar and your personal calendar on your device If you have multiple calendars on your device you can schedul...

Page 164: ...special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed...

Page 165: ...sk 3 Type the task information 4 Set a due date for the task 5 If the task recurs set the Recurrence field 6 Press the Menu key 7 Click Save Recurrence fields Every Set the frequency of the daily week...

Page 166: ...r entries tasks or memos that you create 1 In a message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions To accept the suggested spelling cl...

Page 167: ...Press the Menu key 7 Click Save Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks...

Page 168: ...light a task or memo 3 Press the Menu key 4 Click Forward As 5 Click a message type Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 In a message cal...

Page 169: ...or in the Applications folder click the MemoPad icon or the Tasks icon 2 Press the Menu key 3 Click Options The Number of Entries field displays the number of tasks or memos that are stored on your Bl...

Page 170: ...k Save Sort contacts tasks or memos by category You can sort items by category in the contacts application tasks application or memos application 1 On the Home screen click an application icon 2 Press...

Page 171: ...e If you are using your device in portrait view to use the alternate function on a key press the Arrow key Press a key on the calculator Convert a measurement 1 On the Home screen or in the Applicatio...

Page 172: ...does not change when you switch sound profiles unless you switch to the All Alerts Off sound profile Call and message notifications for your contacts might be audible even if you switch your sound pr...

Page 173: ...ds application perform one of the following actions To receive LED notification only click Silent To receive vibrate notification only click Vibrate Only To turn off all notification including ring to...

Page 174: ...l contacts repeat steps 3 to 5 8 Click the application or item that you want to change 9 Change the ring tone or alert information 10 Press the Menu key 11 Click Save Download a ring tone Depending on...

Page 175: ...1 On the Home screen or in a folder click the Options icon 2 Click Bluetooth 3 Press the Menu key 4 Click Options 5 Change the LED Connection Indicator field to Off 6 Press the Menu key 7 Click Save T...

Page 176: ...ork ends the connection My device is not ringing or vibrating when I receive a call or message Try performing the following actions On the Home screen click the Sounds icon Verify that your sound prof...

Page 177: ...e Keyboard To show the keyboard again press the Menu key Click Show Keyboard Type a symbol 1 Press the letter key that appears below the symbol 2 Perform one of the following actions If you are using...

Page 178: ...hange options for typing input methods 1 On the Home screen or in a folder click the Options icon 2 Click Language 3 Click Show Text Input Options 4 Change the input options 5 Press the Menu key 6 Cli...

Page 179: ...em Press the Enter key To select an item from the list that appears when you type and continue typing the same word click the item To change a letter in a word that you are typing highlight the letter...

Page 180: ...eyboard field 3 Press the Menu key 4 Click Save Stop displaying contacts in the list that appears when you type By default your BlackBerry device recognizes contacts when you type them 1 On the Home s...

Page 181: ...ick Cancel Spell Check Correct spelling while you type By default your BlackBerry device underlines words that it does not recognize 1 Place the cursor in the underlined word 2 Press the Menu key 3 Pe...

Page 182: ...to the custom dictionary 1 On the Home screen or in a folder click the Options icon 2 Click Spell Check 3 Click Custom Dictionary 4 Press the Menu key 5 Click New 6 Type a word or letter combination 7...

Page 183: ...that you add to your custom dictionary are displayed in the list that appears when you type Add a word to the custom dictionary 1 On the Home screen click the Options icon 2 Click Custom Dictionary 3...

Page 184: ...utomatically 1 On the Home screen or in a folder click the Options icon 2 Click Language 3 Click Show Text Input Options 4 Clear the Auto Word Learning check box 5 Change the Learn Words From Email Me...

Page 185: ...e the entry according to the context set the Using field to SmartCase 8 Set the language 9 Press the Menu key 10 Click Save Turn off AutoText for SMS text messages 1 On the Home screen or in a folder...

Page 186: ...o move the cursor one character at a time touch the editing indicator and slide your finger To cut or copy text and paste it into an application simultaneously touch the screen before and after the te...

Page 187: ...p Delete a display language In the setup wizard complete the instructions on the Language removal screen About typing input languages You can set a typing input language to use when you type The typin...

Page 188: ...tions for contacts You can change how your contacts appear in all applications including the phone message list contact list and calendar 1 On the Home screen or in a folder click the Options icon 2 C...

Page 189: ...key 5 Click Save Set how long backlighting remains on 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Set the Backlight Timeout field 4 Press the Menu key 5 Click...

Page 190: ...formation appears on your BlackBerry device screen when the device is locked 1 On the Home screen or in a folder click the Options icon 2 Click Owner 3 Type your contact information 4 Press the Menu k...

Page 191: ...create 1 On the Home screen highlight an application folder 2 Press the Menu key 3 Click Edit Folder 4 Change the folder information 5 Click Save Move an application icon 1 On the Home screen or in a...

Page 192: ...ey Tone field to On 4 Press the Menu key 5 Click Save Set the cursor speed 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Set the Key Rate field 4 Press the Menu...

Page 193: ...on your device or you might be able to download themes that are in cod file format Switch themes 1 From the Home screen press the Menu key 2 Click Options 3 Click Theme Options 4 Click a theme 5 To c...

Page 194: ...changed Depending on your theme display options such as icons fonts and your Home screen background might change when you switch themes Related topics Change the display font 188 Use a picture as the...

Page 195: ...the Menu key Click Save To search for messages using the criteria from your last search click Last Press the Menu key Click Search Note If you search for messages your device does not search attachme...

Page 196: ...ighlight a message 2 Press the Menu key 3 Perform one of the following actions To view more available search results click Get More Results To add a message to a message list click Add To add all the...

Page 197: ...saved searches 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Search 4 Press the Menu key 5 Click Recall Change a saved search 1 On the Home screen click the Messages icon...

Page 198: ...s in your organization s address book To perform this task your email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On th...

Page 199: ...he synchronization tool of the BlackBerry Desktop Manager to synchronize your organizer data and email messages For more information see the BlackBerry Desktop Software Online Help Reconcile email mes...

Page 200: ...list press the Menu key 2 Click Options 3 To synchronize calendar entries click a calendar 4 Change the Wireless Synchronization field to Yes 5 Press the Menu key 6 Click Save To stop synchronizing o...

Page 201: ...vice data If you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry device data includingmessages organizerdata fonts savedsearches and...

Page 202: ...e User Installed Applications check box To delete all files from your media card select the Media Card check box 6 Type blackberry 7 Click Wipe If you are preparing your device for resale and you have...

Page 203: ...ing the Delete Prior menu item the email messages are not deleted during wireless email reconciliation To delete multiple email messages on your BlackBerry device highlight the email messages and pres...

Page 204: ...birthday field is a date field in the email application on your computer Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on...

Page 205: ...tooth status indicators appear at the top of the Home screen For more information about Bluetooth indicators see the printed documentation that came with your BlackBerry device Turn on Bluetooth techn...

Page 206: ...topics Turn on Bluetooth technology 203 Switch to a paired Bluetooth enabled device during a call To perform this task you must turn on Bluetooth technology 1 During a call press the Menu key 2 Click...

Page 207: ...send an audio or video file click the send option for a message type Rename a paired Bluetooth enabled device 1 On the Home screen click the Manage Connections icon 2 Click Bluetooth Options 3 Highli...

Page 208: ...d computer that is running BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network To use thi...

Page 209: ...sfer field 6 Press the Menu key 7 Click Save To share contacts with Bluetooth enabled devices again change the Contacts Transfer field to All Entries Restrict outgoing calls 1 On the Home screen click...

Page 210: ...ndicator field to On Turn off the prompt that appears when connecting or pairing 1 On the Home screen click the Manage Connections icon 2 Click Bluetooth Options 3 Highlight a Bluetooth enabled device...

Page 211: ...ick the Manage Connections icon 2 Click Bluetooth Options 3 Press the Menu key 4 Click Options 5 Change the Connect on Power Up field to No 6 Press the Menu key 7 Click Save Bluetooth technology troub...

Page 212: ...ckBerry device for two minutes Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device On the Home screen click the Manage Connections icon Click...

Page 213: ...ssible Emergency operators might not be able to estimate your location using only GPS technology Get your GPS location Depending on your wireless service provider and wireless network this feature mig...

Page 214: ...1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click GPS 4 Change the GPS Services field to Location Off 5 Press the Menu key 6 Click Save GPS technology troubl...

Page 215: ...From Contacts To specify a recently viewed location click the location 5 Select or clear the check box beside one or more route options 6 Repeat step 3 to specify an ending location To get directions...

Page 216: ...nk When your BlackBerry devices recognizes an address in certain applications such as instant messaging applications and MemoPad your device underlines the address 1 Highlight an underlined address 2...

Page 217: ...viewed recently on a map as well as routes and locations that you have bookmarked 1 On the Home screen or in a folder click the Maps icon 2 On a map press the Menu key 3 Click Layers 4 Highlight a la...

Page 218: ...ation change the Folder field 5 Click OK Change a bookmark for a location or route 1 On the Home screen click the Maps icon 2 On a map press the Menu key 3 Click Find Location 4 Click Favorites 5 High...

Page 219: ...rites 5 Highlight a bookmark 6 Press the Menu key 7 Click Move 8 Click a new location Map options Set the GPS receiver that you use to track your movement To perform this task if you don t have an int...

Page 220: ...rection that you are moving at the top of the map again press the Menu key Click Track Up Hide the tracking information at the bottom of a map 1 When tracking your movement on a map press the Menu key...

Page 221: ...period of time verify that your device is connected to the wireless network Some features are not available on my device The availability of certain features on your BlackBerry device might be affect...

Page 222: ...passwords a question and password screen appears each time that you invite a contact Contacts who answer your question with the correct invitation password are added to your contact list 1 In BlackBe...

Page 223: ...ss the Menu key 3 Click Contact Info Rename a contact 1 On the Home screen in the Instant Messaging folder click the BlackBerry Messenger icon 2 On the contact list screen in a contact group highlight...

Page 224: ...up There must be at least one group in your BlackBerry Messenger contact list you cannot delete the last remaining group in your contact list 1 In BlackBerry Messenger highlight a group 2 Press the Me...

Page 225: ...ersation press the Menu key 2 Click Send Voice Note 3 Record a voice note 4 Click Send Send a vCard contact attachment You can send vCard contact attachments of contacts in your BlackBerry Messenger c...

Page 226: ...e the Show Conversations in Message List field to Yes Start a conference 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Invite to Conference 3 Select one or more BlackBerry...

Page 227: ...onversation 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click End Conversation Availability Change your availability status If you change your availability status to Unavailab...

Page 228: ...stening to an audio file 1 In BlackBerry Messenger on the Contact list screen press the Menu key 2 Click Options 3 Change the Allow Now Playing presence status field to Yes To stop showing when you ar...

Page 229: ...ose an application so that it is not running 228 Keep an application running and switch to another application 1 In an application press and hold the Menu key 2 In the application switcher slide your...

Page 230: ...ess network to your device Items that you buy are stored in BlackBerry App World on the My World screen To download BlackBerry App World visit www blackberryappworld com You can also access new applic...

Page 231: ...plications For more information contact your administrator 1 On the Home screen or in a folder highlight a third party application 2 Press the Menu key 3 Click Delete Receive a device password prompt...

Page 232: ...third party application is not working as expected Ifyouaretryingtouseathird partyapplicationthatwasnotdesignedforBlackBerry deviceswithatouchscreen youcanturnoncompatibility mode to allow the applica...

Page 233: ...e provider or administrator you might not be able to update the BlackBerry Device Software over the wireless network Depending on your wireless service provider extra fees might apply when you downloa...

Page 234: ...nced Options 3 Click Wireless Update 4 Click Previous update succeeded 5 Press the Menu key 6 Click Delete Downgrade Data Check for BlackBerry Device Software updates that you can install over the wir...

Page 235: ...heck box beside one or more applications Click Next To back up your device data or delete all device data click Settings Select the check box beside one or more data types Click OK 6 Click Next 7 Comp...

Page 236: ...y Device Software Try performing the following actions Delete media files display languages or third party applications that you do not use Transfer media files that you have stored in the BlackBerry...

Page 237: ...2 Perform one of the following actions To turn off a wireless connection clear the check box beside the connection type To turn off all wireless connections click Turn All Connections Off Turn on or...

Page 238: ...faster connection speed requires more battery power Depending on your wireless service provider you might not be able to change the connection speed for the wireless network 1 On the Home screen click...

Page 239: ...vice White Bluetooth technology is turned on but your device is not connected to another Bluetooth enabled device Red Bluetooth technology is turned off Turn on LED notification for wireless coverage...

Page 240: ...include this service and your BlackBerry device must be connected to a GSM or UMTS network Your device is designed to switch to an appropriate wireless network automatically when you travel 1 On the H...

Page 241: ...s service provider 1 Insert a SIM card into your device For more information about inserting a SIM card see the printed documentation that came with your device 2 In the dialog box that appears click...

Page 242: ...Perform one of the following actions To scan for a wireless network to add click Select From Available Networks Click a wireless network Click Select Network To scan for a wireless network that is alr...

Page 243: ...ection to the wireless network Verify that you are connected to your wireless service provider s network If you switched wireless networks manually your device remains connected to that wireless netwo...

Page 244: ...hat the network that you want to connect to appears in your preferred wireless network list On the Home screen click the Manage Connections icon Click Mobile Network Options Verify that the Network Te...

Page 245: ...rk your device connects to it automatically You can also change the profile so that you are prompted to connect manually When your device is connected to a Wi Fi network the Wi Fi profile name appears...

Page 246: ...i network options later on the Home screen click the Manage Connections icon Click Wi Fi Options Connect to a Wi Fi network using the PIN method If you are using a wireless access point or router that...

Page 247: ...k the Wi Fi profile name appears at the top of the Home screen Change the order of Wi Fi profiles Your BlackBerry device tries to connect to Wi Fi networks based on the order in which they appear in y...

Page 248: ...On the Home screen click the Manage Connections icon 2 Click Wi Fi Options 3 Clear the Prompt me when Manual connection or login is required check box Advanced Wi Fi connection settings Change a Wi F...

Page 249: ...r name If necessary type the user name that you use to connect to the Wi Fi network User password If necessary type the user password that you use to connect to the Wi Fi network CA certificate Set th...

Page 250: ...ess point to which your device should connect Primary DNS Type the primary DNS to which your device should connect Secondary DNS Type the secondary DNS to which your device should connect Default gate...

Page 251: ...te synchronization tool of the BlackBerry Desktop Manager to synchronize the root certificate between your device and your computer Wi Fi technology troubleshooting I cannot connect to a Wi Fi network...

Page 252: ...not more than one network access point within range is in this mode If you use PEAP EAP TLS EAP FAST EAP TTLS or EAP SIM to connect to a Wi Fi network verify that you have installed the root certifica...

Page 253: ...ce to turn on again at the specified time or for alarm or calendar reminders click Turn Off Set your device to turn on and turn off automatically 1 On the Home screen or in a folder click the Options...

Page 254: ...hat they repeat less often on web pages Related topics Delete the original text from a reply message 51 Blind carbon copy a contact 45 Set the brightness of the backlighting 187 Turn off the connectio...

Page 255: ...tores calendar entries 160 Receive only the first section of long email messages 59 The application memory on my device is low WhentheapplicationmemoryavailableonyourBlackBerry deviceislow yourdeviced...

Page 256: ...xt and SDN entries appear in bold Add a contact to your SIM card 1 In the contact list press the Menu key 2 Click SIM Phone Book 3 Press the Menu key 4 Click New 5 Type the contact information 6 Press...

Page 257: ...lete Store SMS text messages on your SIM card Depending on your wireless service provider and wireless network this feature might not be supported If your BlackBerry device uses a SIM card and you set...

Page 258: ...Options icon 2 Click Advanced Options 3 Click SIM Card 4 Press the Menu key 5 Click Enable Security 6 Type your SIM card PIN code 7 Press the Enter key Change the SIM card PIN code 1 On the Home scre...

Page 259: ...Set the Password field to Enabled 4 Click Set Password 5 Type a password 6 Press the Menu key 7 Click Save To turn off the BlackBerry device password set the Password field to Disabled Change the devi...

Page 260: ...n the process for deleting all device data can take up to an hour to complete You cannot stop the process after you start it If you reset your device the process restarts after the device restarts 1 O...

Page 261: ...tions folder click the Password Keeper icon 2 Press the Menu key 3 Click New 4 Type the password information 5 Press the Menu key 6 Click Save Generate a random password 1 On the Home screen or in the...

Page 262: ...Press the Menu key 6 Click Save To show passwords in the password keeper again set the Show Password field to Yes Turn off the prompt that appears before you delete items You can turn off the prompt...

Page 263: ...Applications folder click the Password Keeper icon 2 Press the Menu key 3 Click Options 4 Set the Allow Clipboard Copy field to No 5 Press the Menu key 6 Click Save Set a limit for password attempts i...

Page 264: ...is inserted in your device If you encrypt the files using your device password you can access the files on your media card in any device that you insert your media card into as long as you know the pa...

Page 265: ...ion 4 Change the Two Factor Protection field to Enabled 5 Press the Menu key 6 Click Save About encryption keys If your BlackBerry device is associated with an email account that uses a BlackBerry Ent...

Page 266: ...when you change the time or the time zone for your device when you lock your device Turn on memory cleaning 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click...

Page 267: ...ion Click OK To delete sensitive data for all applications click Clean Now View the icon for the memory cleaning application on the Home screen 1 On the Home screen or in a folder click the Options ic...

Page 268: ...file you can enroll with the profile to download a certificate to your BlackBerry device If the certificate is scheduled to expire soon you can re enroll to receive an updated certificate 1 On the Hom...

Page 269: ...certificate in the certificate chain is trusted on your BlackBerry device or not trusted the certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or...

Page 270: ...Certs Show Others Certs Show CA Certs Show Root Certs To view all the certificates on your BlackBerry device press the Menu key Click Show All Certs Send a certificate When you send a certificate you...

Page 271: ...chain is good The revocation status of the certificate chain is unknown or a public key for a certificate in the certificate chain is weak The certificate is untrusted or revoked or a certificate in t...

Page 272: ...5 Highlight a certificate 6 Press the Menu key 7 Click Trust or Distrust 8 If you are trusting a certificate perform one of the following actions To trust the highlighted certificate click Selected Ce...

Page 273: ...ation The certificate subject no longer requires the certificate Certificate Hold You want to revoke the certificate temporarily Certificate options Change the display name for a certificate 1 On the...

Page 274: ...field to No 10 Press the Menu key 11 Click Save When you add a certificate your BlackBerry device uses the certificate subject as the name for the certificate Turn off the fetch status prompt that app...

Page 275: ...rval field 6 Press the Menu key 7 Click Save PGP keys PGP key basics Download a PGP key from an LDAP certificate server If you use the PGP Universal Server you might not be able to download PGP keys f...

Page 276: ...enu key Click Display Certificate or Display PGP Key Import a certificate or PGP key from a media card 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advan...

Page 277: ...key Multiple Email Address fields might appear Public Key Type This field displays the standard to which the public key complies Your device supports RSA DSA and Diffie Hellman keys Key Usage This fi...

Page 278: ...public keys from the PGP Universal Server PGP key status PGP key status indicators The PGP key has a corresponding private key that is stored on your BlackBerry device The PGP key is trusted and vali...

Page 279: ...1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click PGP Keys 5 Highlight a PGP key 6 Press the Menu key 7 Click Revoke 8 Clic...

Page 280: ...ick Fetch PGP Keys 7 Press the Menu key 8 Click Options 9 Change the Prompt for Label field to No 10 Press the Menu key 11 Click Save When you add a PGP key your BlackBerry device uses the name that t...

Page 281: ...g the default connection type Certificate servers Add a certificate server 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click...

Page 282: ...whether your BlackBerry device uses an SSL connection or a TLS connection to connect to the certificate server Connection options for OCSP and CRL servers Friendly Name Type a display name for the ce...

Page 283: ...you add from a message root certificates that are included in the BlackBerry Desktop Software personal PGP keys public and private key pairs PGP public keys that you download from an LDAP certificate...

Page 284: ...automatically when you add items to the key store 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Key Stores 5 Change the...

Page 285: ...d to Yes Change the refresh rate for certificate revocation lists 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Key Stor...

Page 286: ...ME protected messages About two factor authentication Two factor authentication is designed to provide additional security for your BlackBerry device Two factor authentication requires an item that yo...

Page 287: ...d from your smart card reader 1 On the Home screen or in a folder click the Options icon 2 Click Password 3 If necessary change the User Authenticator field to Smart card 4 Change the Lock On Card Rem...

Page 288: ...on certificates Your BlackBerry device must have the correct smart card driver and smart card reader driver installed You must have imported a certificate from your smart card that you can use for sig...

Page 289: ...e encryption for data in the BlackBerry device memory turned on and your smart card reader supports this feature you might be able to use a certificate from the smart card to encrypt the encryption ke...

Page 290: ...urity Options 3 Click Advanced Security Options 4 Click Software Tokens 5 Click a software token 6 Click Specify PIN VPN settings Depending on the options that your administrator has set for you this...

Page 291: ...On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click VPN 5 Highlight a VPN profile 6 Press the Menu key 7 Click Edit 8 In the Use...

Page 292: ...ations to your device your device is designed to prevent these applications from sending or receiving data without your knowledge Before a third party application sends or receives data a dialog box p...

Page 293: ...ep 1 Set permissions for a third party application Note Changing permissions for third party applications can significantly affect the operation of applications on your BlackBerry device For more info...

Page 294: ...onnections Phone Set whether third party applications can make calls or access call logs Location Data Set whether third party applications can use your GPS location information Server Network Set whe...

Page 295: ...plications can take screen shots of the device screen Security Timer Reset Specify whether third party applications can reset the duration that your device remains unlocked after you stop using it Dat...

Page 296: ...se a certificate to authenticate your smart card verify that the certificate is not revoked or expired I cannot connect to a Wi Fi network or log in to a VPN using a software token Depending on your B...

Page 297: ...e books on your device by connecting your device to the BlackBerry Desktop Manager Accept a service book 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click Ser...

Page 298: ...ns icon 2 Click Mobile Network 3 Press the Menu key 4 Click Diagnostics Test 5 Press the Menu key 6 Click Run View a diagnostic report 1 On the Home screen or in a folder click the Options icon 2 Clic...

Page 299: ...ey 9 Click Save I cannot run or submit a diagnostic report Try performing the following actions Try running the diagnostic report again In the diagnostic report press the Menu key Click Repeat All Ste...

Page 300: ...a in Wi Fi diagnostic reports 1 On the Home screen or in a folder click the Options icon 2 Click Wi Fi Connections 3 Press the Menu key 4 Click Wi Fi Tools 5 Click Wi Fi Diagnostics 6 Press the Menu k...

Page 301: ...10 Click Save User Guide Service books and diagnostic reports 299...

Page 302: ...2 Press the Menu key 3 Click Options 4 Change the Display Closed Captions field to Yes 5 If necessary change the Appearance Position and Font Scale fields 6 Press the Menu key 7 Click Save Change the...

Page 303: ...nnect or disconnect a USB cable or accessory to or from your device 1 On the Home screen click the Options icon 2 Click Advanced Options 3 Click Accessibility 4 Change the Event Sounds field to On 5 P...

Page 304: ...m TTY devices Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device If your TTY device is designed for use with a 2 5 mm headset jack you must use a...

Page 305: ...echnology You cannot make calls to emergency numbers using voice commands 1 In the voice dialing application wait for the sound 2 Say Call and a contact name or phone number To end the call press the...

Page 306: ...ules Long This capsule makes the paddle longer Slow This capsule slows down the ball Gun This capsule enables you to shoot three bullets at the bricks a bullet can destroy unbreakable bricks Laser Thi...

Page 307: ...t the volume To increase the volume press the Volume Up key on the right side of your BlackBerry device To decrease the volume press the Volume Down key on the right side of your device To mute the vo...

Page 308: ...Send High Score Check the high scores on the BrickBreaker web site 1 On the Home screen or in the Games folder click the BrickBreaker icon 2 Press the Menu key 3 Click High Scores User Guide BrickBrea...

Page 309: ...time to play a game In a multiplayer game you compete against other players to win awards for achievements such as submitting the longest word or receiving the least number of holes Form a word 1 Clic...

Page 310: ...e volume press the Mute key on the top of your device To turn off mute press the Mute key again Related topics Amplify the volume using the audio boost feature 103 Improve sound quality for media file...

Page 311: ...Home screen in the Games folder click the Word Mole icon 2 Click Options 3 Click High Scores 4 Click Leaderboard Multiplayer games Invite a player 1 On the Home screen in the Games folder click the Wo...

Page 312: ...message 2 Press the Enter key Check the stats for a player 1 On the Multiplayer Game Setup screen click a player 2 Click Show Stats Remove a player To perform this task you must be the game organizer...

Page 313: ...Some words that I submit are not recognized Some less common words might not be in the dictionary on your BlackBerry device Try submitting more commonly used words User Guide Word Mole game 311...

Page 314: ...obile Data System CC carbon copy CDMA Code Division Multiple Access certificate A certificate is a digital document that binds the identity and public key of a certificate subject Each certificate has...

Page 315: ...EAP TLS Extensible Authentication Protocol Transport Layer Security EAP TTLS Extensible Authentication Protocol Tunneled Transport Layer Security ECC Elliptic Curve Cryptography FDN Fixed Dialing Numb...

Page 316: ...e uses an OCSP server to check the revocation status of a certificate on demand PEAP Protected Extensible Authentication Protocol personal certificate A personal certificate is a certificate that a ce...

Page 317: ...me Streaming Protocol SAN subject alternative name SDN A service dialing number SDN is a number that is preloaded on your SIM card by your wireless service provider that you can use to access informat...

Page 318: ...al private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WML Wireless Markup Language WPA Wi Fi Protected Access WTLS Wireless Transport Layer Security U...

Page 319: ...chnical or other inaccuracies errors or omissions in this documentation In order to protect RIM proprietary and confidential information and or trade secrets this documentation may describe some aspec...

Page 320: ...TRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION Prior to subscribing for installing or using any Third Party Products and Services it is your re...

Page 321: ...ubject to the following conditions Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimers Redistributions in binary form must repro...

Page 322: ...S OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS...

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