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VOICE PRO

4.6 Auto Attendant Mode

When the Voice Pro system is initially installed and powered up, it will default to
auto-attendant mode and all callers are greeted by the system greeting. Once you
program your system, your callers can be greeted with one of six customized
greetings, as described below. The programmed greeting is played after a specified
number of rings or if the system is put in auto-attendant mode.

Greeting

Option

Program
Number

System greeting

Default until a main greeting is recorded.

N/A

Main greeting 1

Used during business hours.

21

Main greeting 2

Alternate for business hours.

22

Main greeting 3

Alternate for business hours.

23

Main greeting 4

Alternate for business hours.

24

Night greeting

When night mode is enabled.

25

Weekend greeting

When weekend mode is enabled.

34

While in auto-attendant mode, callers can:

• direct their call by dialing an extension number (10–21 for FX702A) or by

dialing a mailbox number (310-399).

• dial a voice mailbox number to leave a message.

• dial 9 to hear the office directory.

• return to the main greeting for more options.

NOTE

If the caller does not dial an extension or mailbox number, or if an
invalid number is dialed, the call will be transferred to station 10, which
is the operator station.

Typical greeting for a small business:

“Thank you for calling Mom’s Apple Pie Company. If you know your party’s
extension, please dial it now. If you would like to leave a message, please dial 310.
Your call will be returned as soon as possible.”

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Summary of Contents for Voice Pro FX700A

Page 1: ...U S call 724 746 5500 FREE technical support 24 hours a day 7 days a week Call 724 746 5500 or fax 724 746 0746 Mailing address Black Box Corporation 1000 Park Drive Lawrence PA 15055 1018 Web site www blackbox com E mail info blackbox com JANUARY 2001 FX700A FX701A FX702A Voice Pro ...

Page 2: ...perated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This di...

Page 3: ... make changes in its technical operations and procedures If any such changes affect the compatibility or use of this device the telephone company is required to give adequate notice of the changes 5 If the telephone company requests information on what equipment is connected to their lines inform them of a The telephone number that this unit is connected to b The ringer equivalence number c The US...

Page 4: ...e situations Repairs to certified equipment should be made by an authorized maintenance facility in this case Black Box Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power u...

Page 5: ...o eléctrico debe ser montado a la pared o al techo sólo como sea recomendado por el fabricante 8 Servicio El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo descrito en las instrucciones de operación Todo otro servicio deberá ser referido a personal de servicio calificado 9 El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso La colocació...

Page 6: ...r una antena externa deberá ser localizada lejos de las lineas de energia 16 El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo 17 Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilación 18 Servicio por personal calificado deberá ser provisto cuando A El cable de poder o ...

Page 7: ...6 VOICE PRO TRADEMARKS USED IN THIS MANUAL Any trademarks mentioned in this manual are acknowledged to be the property of the trademark owners ...

Page 8: ...1A Configuration 22 3 2 3 Voice Pro 4 x 12 FX702A Configuration 23 3 3 Connecting the Station Ports 23 3 3 1 Equipment Connections 23 3 3 2 Key System or PBX Connections 24 3 4 Connecting a Computer or Fax Machine 24 3 5 Installing the Power Supply 25 3 6 System Startup 26 3 7 Installing an External Music Source 27 3 8 Battery Backup 27 3 9 Voice Pro Indicators and Buttons 28 3 9 1 Top Panel Indic...

Page 9: ...le Call Screening Local 71 5 10 3 Enable Call Screening Remote 71 5 10 4 Disable Call Screening Remote 71 5 11 Call Transfer 71 5 11 1 Announced Transfer 72 5 11 2 Unannounced Transfer 72 5 11 3 Transfer to a Voice Mailbox 72 5 12 Paging 73 5 13 Call Forwarding 73 5 14 Intercom Calls 75 5 14 1 Placing an Intercom Call 75 5 14 2 Receiving an Intercom Call 75 5 15 Music on Hold 75 5 16 Virtual Exten...

Page 10: ...xtension 88 5 21 2 Accessing the Phone Directory 88 5 21 3 Access a Voice Mailbox and Leave a Message 88 5 22 Additional Tips for Using the System 90 5 22 1 Accessing Telephone Company Features 90 5 22 2 Using the Speed Dial Feature 90 Appendix Programming Changes Record 91 ...

Page 11: ... FX701A and FX702A Extension splitter that allows a 2 line phone to plug into two extensions on the Voice Pro 1 for FX7000A 2 for FX701A and FX702A 1 6 ft 1 8 m double ended 3 5 mm music cord 1 template to wallmount the Voice Pro Step 2 Power on the Voice Pro a Place the Voice Pro on the desk or using the wallmount template mount the Voice Pro on the wall b Plug the power supply into an AC outlet ...

Page 12: ...plug directly into the desired jack on the Voice Pro see Figure Q 2 As many as six devices may be connected Devices may inlude corded or cordless phones fax machines or even credit card machines Figure Q 2 Connecting a one line telephone to the Voice Pro Ext 15 Ext 14 Ext 13 Ext 12 Ext 11 Ext 10 Music RS 232 Pwr Line 2 Line 1 Ext 15 Ext 14 Ext 13 Ext 12 Ext 11 Ext 10 Music RS 232 Pwr Line 2 Line 1...

Page 13: ...to the splitter and then to the desired extensions of the Voice Pro see Figure Q 3 b If your two line telephone has two jacks on the back of the telephone connect two line cords from the telephone to the desired extension jacks on the Voice Pro see Figure Q 4 Figure Q 3 Connecting two line telephones with one jack to the Voice Pro Figure Q 4 Connecting the two line telephone with two jacks to the ...

Page 14: ...you have a Voice Pro 2 x 6 FX700A skip this step Figure Q 5 Connecting four line telephones to the Voice Pro Step 6 Connect telephone lines to the Voice Pro The Voice Pro can support two FX700A or four FX701A and FX702A incoming telephone lines If you are attaching two incoming telephone lines to your Voice Pro follow one of the next three diagrams depending on the configuration of your telephone ...

Page 15: ...lines to the Voice Pro example 3 If you have a FX701A or FX702A you can attach up to four incoming lines twice those shown in the diagrams to the system L1 L2 Ext 15 Ext 14 Ext 13 Ext 12 Ext 11 Ext 10 Music RS 232 Pwr Line 2 Line 1 L2 L1 Ext 15 Ext 14 Ext 13 Ext 12 Ext 11 Ext 10 Music RS 232 Pwr Line 2 Line 1 L2 Ext 15 Ext 14 Ext 13 Ext 12 Ext 11 Ext 10 Music RS 232 Pwr Line 2 Line 1 L1 ...

Page 16: ...rogramming the Voice Pro 2 From any station lift the receiver and press the key You will hear the automated voice say Welcome to Voice Pro 3 Enter the 4 digit default password the default password is 1234 then enter the key 4 Program the lines installed press 2 then the key a If one line is installed press 1 then the key b If two lines are installed press 1 then 2 then the key 5 Set the clock Whil...

Page 17: ...uesday 3 for Wednesday 4 for Thursday 5 for Friday 6 for Saturday or 7 for Sunday 7 Record the main greeting the recording that plays when someone calls also known as the auto attendant While still in programming mode press 21 followed by the key Begin your greeting after the tone A sample greeting might sound like this Thank you for calling ABC company If you know your party s extension number yo...

Page 18: ... for software development not used FX701A 8 RJ 11 for equipment connections 4 RJ 11 for line connections 1 RJ 11 for software development not used FX702A 12 RJ 11 for equipment connections 4 RJ 11 for line connections 1 RJ 11 for software development not used Power In 120 VAC 60 Hz 24 amps Out 28 VDC 600 mA Size FX700A 2 3 H x 8 7 W x 9 9 D 5 8 x 22 1 x 25 1 cm FX701A FX702A 1 9 H x 7 W x 11 7 D 4...

Page 19: ...ake it a snap to install and use With the touch of a key all of the advanced features are literally at your fingertips With simple programming you have access to call screening pager notification message waiting and retrieval intercom conference auto attendant and much more NOTE To obtain the full benefits from your Voice Pro system please read through the installation and operating instructions a...

Page 20: ...sions The Voice Pro 2 x 6 FX700A supports up to six extensions station numbers 10 15 The Voice Pro 4 x 8 FX701A supports up to eight extensions station numbers 10 17 The Voice Pro 4 x 12 FX702A supports up to twelve extensions station numbers 10 21 All Voice Pro systems are designed to work with most off the shelf telephone sets fax machines computers and cordless telephones NOTES Each station por...

Page 21: ...pany to have the lines reinstalled for easier access to your Voice Pro Standard telephone cables with RJ 11 plugs on each end are required for the extension telephones These cables will most likely be included with your telephone sets 2 8 Optional Equipment Music on hold You can connect a radio or other music source to the system to provide music to callers on hold WARNING DO NOT plug the music so...

Page 22: ...ce Pro models are the same The FX701A has two additional station ports and the FX702A has six additional station ports for added telephones or other equipment The FX701A and FX702A both have two additional telephone line jacks as well Depending upon the unit you purchased you can have anywhere from 1 to 4 incoming lines The available Voice Pro systems are described in Table 3 1 Table 3 1 Available...

Page 23: ... 1 3 Repeat Steps 1 2 for Lines 2 through 4 Voice Pro 408 Series Rear Panel Line 1 Line 2 Line 3 Line 4 Voice Pro Ext16 Ext15 Ext14 Ext17 Ext12 Ext11 Ext10 Ext13 Music Line 2 Line 1 Pwr RS232 Line 4 Line 3 Reset Line 2 Line 1 1 Plug one end of a modular line cord into the connector on the VP unit marked Line 1 2 Plug the other end into the telephone company jack which is to be Line 1 3 Repeat Step...

Page 24: ...ns 10 through 15 on the rear panel of the VP unit Note You can plug in your phone fax and computer lines Voice Pro 206 Series Rear Panel Operator Station Music Voice Pro Line 2 Line 1 Pwr Ext12 Ext11 Ext10 Ext13 Ext14 Ext15 RS232 Reset 1 Plug one end of a modular line cord into the connector on the VP unit marked Line 1 2 Plug the other end into the telephone company jack which is to be Line 1 3 R...

Page 25: ...2 line coupler to couple the two single line cables to a single 2 line cable if there is only one L1 L2 port Station 10 is the operator station and cannot be changed Callers who dial 0 while in auto attendant mode will automatically be transferred to the operator station 3 4 Connecting a Computer or Fax Machine You can connect a computer using a modem or a fax machine to any one of the station jac...

Page 26: ...all a surge protector into the outlet or UPS dedicated to your VP system 2 Plug the DC power cord into the jack labeled PWR on the rear of the VP unit 120 Volts Surge protector Voice Pro 206 Series Rear Panel Power supply unit 3 Insert the Power supply unit into the surge protector or UPS outlet Power supply unit Surge protector Music Voice Pro Line 2 Line 1 Pwr Ext12 Ext11 Ext10 Ext13 Ext14 Ext15...

Page 27: ...the system If power is disconnected from the Voice Pro the FULL light will flash every 4 seconds until battery power is exhausted or power is restored to the unit 1 When power is supplied to the unit all lights on the unit will blink 2 The PWR light red remains on 3 The FULL light yellow will blink intermittently while the system is in testing mode 4 Once initialized the FULL light will go out and...

Page 28: ... inside the Voice Pro The battery provides 6 to 10 hours of backup for memory system programming and messages if the AC power fails The Voice Pro cannot answer calls when powered by the battery To maintain system integrity install an uninterruptible power source UPS 1 Plug the 3 5 mm mono phono plug into the Music jack on the rear panel 2 Plug the music source into an outlet other than the outlet ...

Page 29: ...ages and customized greetings and returns system program settings including time date and greetings to their default states Voice Logic PWR In Use Full Voice Pro Flashes when a telephone or other device connected to the unit is in use Remains lit when the memory in the VP unit is full Blinks during self test mode when the unit is first turned on Test mode lasts from 1 to 3 minutes Blinks rapidly w...

Page 30: ...gram Guide Use the table below to quickly locate a program and its corresponding number Detailed instructions follow Table 4 1 Program guide Program Number Program Name 1 System Password 2 CO Lines Installed 3 CO Line Access 4 CO Line Ring Assignment 5 Door Ring Assignment 6 Door Port Assignment 7 Fax Assignment 8 Hold Recall Timeout 9 Prime Line Select 10 Voice Message Length 11 Greeting Length 1...

Page 31: ...id entry 39 Rotary Dial Support 40 CO Hook Flash Time 41 Volume Adjustment 42 Toll Restriction Stations 43 Restriction and Exception Numbers 44 Dialed Digit s Assignment 50 Monitor System Settings 91 Hardware Version 92 Software Version 99 System Reset Exit Programming CO Central Office 4 2 Quick Start Program Your Voice Pro System You can program your Voice Pro system from any telephone connected...

Page 32: ...S 1 When prompted for the program number press 2 2 Press 3 Enter the installed line numbers a If one line is installed press 1 b If two lines are installed press 1 2 c If three lines are installed press 1 2 3 d If four lines are installed press 1 2 3 4 4 Press STEP 3 SET THE CLOCK 1 Remain in programming mode and when prompted for the program number enter 19 2 Press 3 Enter the hour valid entries ...

Page 33: ...4 Thursday 5 Friday 6 Saturday 7 Sunday The default is Thursday January 1 1998 For example to set the date to Wednesday July 29 2000 dial 7 29 00 3 7 is the month 29 is the day 00 is the year and 3 is Wednesday STEP 5 RECORD MAIN GREETINGM Records the greeting that is played when someone calls also know as auto attendant This is Greeting 1 1 Remain in programming mode and when prompted for the pro...

Page 34: ...program easily The following programs are set up while in program mode and can be done from a connected station or remotely with a touch tone telephone Pick and choose from the programs listed in this section to customize your system for your own special needs NOTE You can add or change your program settings any time you like If you exited programming mode in the previous section you must return t...

Page 35: ...word If you forget it you must either use the hardware reset button which returns system program settings to their default states or call Black Box Technical Support at 724 746 5500 to reset the password for you PROGRAM 2 IDENTIFY INSTALLED TELEPHONE COMPANY LINESM 1 While in programming mode and prompted for the program number press 2 2 Press 3 Enter the installed line numbers a If one line is in...

Page 36: ...M This program determines the extensions and the incoming lines they will ring in on The system will override this program when the auto attendant program 30 is set to 0 ring 1 While in programming mode and when prompted for the program number enter 4 2 Press 3 When prompted for a line number press 1 for Line 1 and then press 4 When prompted for the corresponding extension number enter extension n...

Page 37: ...or chime box installed by a professional telecommunications vendor PROGRAM 6 ASSIGN DOOR PORTM 1 While in programming mode and when prompted for the program number enter 6 2 Press 3 When prompted for an extension number to assign as a door port enter the number and then press Default None NOTE Any extension can be assigned as a door port except for extension 10 PROGRAM 7 ASSIGN FAX STATIONM 1 Whil...

Page 38: ...30 seconds enter 30 Default 180 seconds PROGRAM 9 ASSIGN PRIME LINES TO STATIONSM A prime line is the line that you want the extension to dial out on first If in use then it will dial out on the next available line A busy tone indicates all lines are in use 1 While in programming mode and when prompted for the program number enter 9 2 Press 3 When prompted for the Line number press 1 for Line 1 an...

Page 39: ...m user has to record a greeting 1 While in programming mode and when prompted for the program number enter 11 2 Press 3 When prompted to set the greeting length enter the number in seconds and then press For example if you want to allow a greeting length to be recorded for no more than 1 minute enter 60 time in seconds Default 120 seconds NOTE The maximum allowable length is 9999 seconds however w...

Page 40: ... Permanently enabled This entry is invalid PROGRAM 14 SET TIME OUT FOR RING NO ANSWER M This program allows you to set the number of rings a station will ring before it is automatically transferred to a voice mailbox 1 While in programming mode and when prompted for the program number enter 14 2 Press 3 When prompted to set the number of rings before a call is diverted to a voice mailbox when not ...

Page 41: ...er 1 While in programming mode and when prompted for the program number enter 16 2 Press 3 When prompted enter the extension number to be forwarded and then press 4 Enter the number to forward calls to then press 5 Press 1 for all calls or 2 for ring no answer calls and then press Default No call forwarding programmed Example Dial 17 to forward calls to station 17 Dial 317 to forward calls to voic...

Page 42: ...n and have an incoming call announced See Section 5 10 1 While in programming mode and when prompted for the program number enter 18 2 Press 3 When prompted enter the station number to be screened Press Default No local screening NOTE You can enable or disable this feature without entering system programming PROGRAM 19 SET THE CLOCK 1 Remain in programming mode and when prompted for the program nu...

Page 43: ...r 2000 6 Enter the day of the week and press Use the following numbers 1 Monday 2 Tuesday 3 Wednesday 4 Thursday 5 Friday 6 Saturday 7 Sunday Default Thursday January 1 1998 For example to set the date to Wednesday July 29 2000 dial 7 29 00 3 7 is the month 29 is the day 00 is the year and 3 is the day of the week PROGRAM 21 RECORD MAIN GREETINGM Use this program to record the main greeting Greeti...

Page 44: ...nes for day night and weekend mode of operation NOTE Use Program 25 to record greetings to be assigned on a per line basis or if you are using different greetings for day night or weekend mode Use Program 30 to set the number of rings to the assigned telephones before the day greeting is played to the incoming caller A setting of 0 rings will result in the auto attendant answering immediately in d...

Page 45: ...asis and on a per mode of operation basis day night or weekend mode PROGRAM 24 ASSIGN GREETINGS TO LINES FOR WEEKEND MODEM Use this program if you want to have a separate greeting for incoming lines in the weekend mode of operation For example two different companies using the Voice Pro or if you want a greeting different than the day greeting to be played during the weekend mode 1 While in progra...

Page 46: ... the greeting number 1 99 and press 4 Begin recording your new greeting after the tone 5 When finished recording press Example results Greeting number 1 has now been recorded Default All greetings play Greeting 0 until recorded differently PROGRAM 26 RESET MAILBOX PASSWORDM 1 While in programming mode and when prompted for the program number enter 26 2 Press 3 When prompted dial the mailbox number...

Page 47: ... recording PROGRAM 29 MESSAGE WAITING LIGHTM The message waiting light when disabled will give the extension user a stutter tone before giving dial tone if there are new messages in the user s mailbox This is especially useful if the extension in question does not have a message waiting light for this feature to operate Please note that telephone sets must be equipped with a 90 volt neon message w...

Page 48: ...to program the remaining line numbers Default 3 rings for each line NOTE If more than one line rings to a station a busy call will automatically be answered by auto attendant PROGRAM 31 ASSIGN INCOMING LINE TO FAX MACHINEM When fax switching is enabled on an incoming line it is automatically answered by auto attendant This ensures that the fax tone will be detected and properly switched over to th...

Page 49: ...plays Please record your name and a short message at the tone HELPFUL HINT You may want to customize this greeting PROGRAM 33 SET TIME PERIOD FOR WEEKEND MODEM This program determines the day and time the weekend greeting will play When enabled this program overrides day and night modes Refer to Program 34 for recording the greeting 1 While in programming mode and when prompted for the program num...

Page 50: ...abled Instead set weekend mode to start and end when there is minimal telephone traffic PROGRAM 34 RECORD WEEKEND GREETINGM Refer to Program 33 for additional setup information 1 While in programming mode and when prompted for the program number enter 34 2 Press 3 After the tone record your greeting 4 When finished recording press Default System greeting HELPFUL HINT You may want to customize this...

Page 51: ...ber are assigned as greeting only mailboxes Example The FX700A mailboxes that can receive messages are 10 15 The FX701A mailboxes that can receive messages are 10 17 The FX702A mailboxes that can receive messages are 10 21 PROGRAM 37 SELECT CALL FORWARDING METHOD FOR ALL LINESM 1 While in programming mode and when prompted for the program number enter 37 2 Press 3 Select one of the following call ...

Page 52: ...g the main greeting from ever ringing through to the operator extension 10 causing false ringing at the operator station If your telephone company does not provide positive disconnect signal or your telephone lines are part of a building s PBX Public Branch Exchange system that is slow in sending positive disconnect disconnecting the caller will help you avoid tying up your telephone lines for a p...

Page 53: ...sing 9 repeatedly to increase the playback volume 1 While in programming mode and when prompted for the program number enter 41 2 Press 3 When prompted enter 1 for system prompt volume level or 2 for recorded messages volume level 4 Enter new volume setting 15 31 5 Press 6 Repeat this program from the beginning if you want to change both settings selecting the volume adjustment not selected the fi...

Page 54: ...would be dropped and the error busy tone would be issued to that extension This will still allow the extension to dial local numbers and any combination of numbers as long as the first digit is not a 1 The most common restriction numbers are 1 and 0 Exceptions can override the restrictions For example if 1 was the restriction number you may want to allow the exception of 1 800 and 1 888 since they...

Page 55: ...1 or 2 Your choices are a Transfer the caller to an extension or extensions b Send the caller directly to a mailbox to hear a personal greeting and then leave a voice mail message Or be returned to the main greeting after the personal greeting if the mailbox is a greeting only mailbox c Send the caller to another greeting to select additional options Write down your main greeting The term auto att...

Page 56: ...mbers are assigned to transfer to their prospective extensions NOTE You must re enter Program 44 for each digit s to be assigned These assignments remain valid dialed digit s from any greeting 1 99 This means that a digit s dialed from Greeting 1 will have the same functionality as the same digit s dialed from Greeting 2 PROGRAM 50 MONITOR SYSTEM SETTINGS 1 While in programming mode and when promp...

Page 57: ...el and then press Result Programming is reset to its default values Mailbox greetings and messages remain intact EXIT SYSTEM Dial at any time to exit programming mode IMPORTANT All of the programs listed with an M can have their settings monitored by dialing 50 while in programming mode and then the program number This feature enables you to check a program s settings before making any actual chan...

Page 58: ...n please dial it now inform the caller of your business hours For night and weekend greetings inform the caller that you are not currently in the office Let the caller know when someone will be available to take their phone call Station mailboxes are automatically assigned to each station are accessed by dialing 3 station number for example 315 for station 15 from the main greeting 3 station numbe...

Page 59: ...siness hours 23 Main greeting 4 Alternate for business hours 24 Night greeting When night mode is enabled 25 Weekend greeting When weekend mode is enabled 34 While in auto attendant mode callers can direct their call by dialing an extension number 10 21 for FX702A or by dialing a mailbox number 310 399 dial a voice mailbox number to leave a message dial 9 to hear the office directory return to the...

Page 60: ...at the ringing assignments be done on a one to one basis This is consistent with normal key system operations so that ringing assignments should be Line 1 rings in on Line key 1 Line 2 will ring in on Line key 2 and so on 4 7 2 STANDARD OPERATION Incoming calls are processed like any normal key system When installed ahead of a key system or PBX outgoing calls are processed the same way An access c...

Page 61: ...n hold feature Conference calling Virtual extensions Using the door chime box Two way recording Fax switching Accessing your voice mailbox Placing calls on hold Voice mailbox options Hold recall Programming your voice mailbox Call screening Caller options Transferring calls Tips for using the system 5 1 To Make a Call To make an outbound call 1 Lift the receiver 2 Listen for a dial tone 3 Dial the...

Page 62: ...al tone 5 Dial the phone number NOTE This feature is often used for diagnosis or maintenance To make an internal call 1 Lift the receiver 2 Listen for a dial tone 3 Press for an internal dial tone 4 Dial the number for example 10 for Station 10 or 310 for a voice mailbox To make an internal call while on another call 1 Press the Flash key to receive an internal dial tone 2 Dial a number 3 Press th...

Page 63: ...ey use the hook switch instead Figure 5 1 Flash key NOTE The interrupt range is approximately 0 15 to 0 08 second Press the Flash key to activate features For phones that do not have a Flash key depress the hook switch for about 1 2 second and release to activate features 1 2 3 4 5 6 7 8 9 0 Flash Redial 1 2 3 4 5 6 7 8 9 0 Flash Redial ...

Page 64: ...ocal telephone company to use this feature 1 While on a call you will hear a call waiting beep 2 Press the Flash key 3 Dial 5 2 The first caller is put on hold and you can speak with the second caller 4 Press the Flash key again to return to the first caller The second caller is put on hold or disconnected 1 2 3 4 5 6 7 8 9 0 Flash Redial 1 2 3 4 5 6 7 8 9 0 Flash Redial 1 2 3 4 5 6 7 8 9 0 Flash ...

Page 65: ...tion has been accessed From a station in use 1 Press the Flash key 2 Dial 5 0 You are switched to the incoming call 3 Press the Flash key to return to your original call HELPFUL HINT You can switch back and forth between the two calls using the Flash key 5 5 Conference Calls The conference call feature allows you to speak with one outside party and two inside parties or two outside parties and one...

Page 66: ...Dial an internal station number for example 14 Conference Call A 1 outside and 2 inside parties 4 Press Flash The inside station is included in the conference call 1 2 3 4 5 6 7 8 9 0 Flash Redial 1 2 3 4 5 6 7 8 9 0 Flash Redial 1 2 3 4 5 6 8 9 0 Flash Redial 7 1 2 3 4 5 6 7 8 9 0 Flash Redial CHAPTER 5 Using the Voice Pro System ...

Page 67: ... Flash 2 Dial 5 1 You will receive an internal dial tone 3 Dial 9 to access an outside line Conference Call B 2 outside and 1 inside party 4 Listen for the dial tone and dial outside number 1 2 3 4 5 6 7 8 9 0 Flash Redial 5 Press Flash The outside number is included in the conference call 1 2 3 4 5 6 7 8 9 0 Flash Redial 1 2 3 4 5 6 7 8 9 0 Flash Redial 1 2 3 4 5 6 7 8 9 0 Flash Redial 1 2 3 4 5 ...

Page 68: ...be accessed and answered like any other station on your system To answer the door 1 Lift the receiver 2 Press 3 Dial the station number for the door chime 4 Speak to the guest at the door At the door Hands free speaking 1 Press the door chime 2 When answered speak with the party We recommend that you have a professional telecommunications vendor install the door chime box ...

Page 69: ...See Programs 7 and 31 for programming instructions 1 Incoming faxes are automatically switched to fax machine Fax Incoming fax Switched to fax machine Incoming call on fax line 2 Incoming calls on the fax line are answered by greeting Caller can dial an extension or a mailbox number Call is answered by greeting Hello thank you for calling Voice Logic PWR In Use Full Voice Pro ...

Page 70: ...onnect to a call ringing back to a station Lift the receiver You are reconnected to the call on hold 1 Press the Flash key or depress the hook swich for about 1 2 second and release The call is placed on hold 2 Hang up Note The call will ring back if the programmed timer expires 3 To reconnect to the party on hold lift the receiver and press Flash 1 2 3 4 5 6 7 8 9 0 Flash Redial or 1 2 3 4 5 6 7 ...

Page 71: ...have reached Voice Logic If you know your party s extension please dial now 1 Incoming call 2 Call is answered by greeting and caller is asked to dial an extension 3 Caller dials screened extension 4 System prompts caller to leave their name and a brief message 5 Screened station rings and is answered The system prompt plays followed by the screened message 1 2 3 4 5 6 7 8 9 0 Flash Redial 1 2 3 4...

Page 72: ...it programming 5 10 3 ENABLE CALL SCREENING REMOTE 1 Lift the receiver 2 Dial 3 Dial 2 4 Dial remote number 5 Press 6 Dial to exit programming 5 10 4 DISABLE CALL SCREENING REMOTE 1 Lift the receiver 2 Dial 3 Dial 2 4 Press 5 Dial to exit programming 5 11 Call Transfer You can perform three types of transfers announced unannounced and to a mailbox CHAPTER 5 Using the Voice Pro System ...

Page 73: ...r 3 When you hear the extension ringing through hang up 5 11 3 TRANSFER TO A VOICE MAILBOX 1 Lift the receiver 2 Press Flash 3 Dial a mailbox number 4 Hang up NOTES If you receive a busy or ring no answer signal press Flash to return to the caller If you are subscribed to Caller ID service from your local telephone company and you are transferring a call to an interoffice station wait for the seco...

Page 74: ...Call Forwarding You can forward your calls to another station a mailbox or to an off site number You also have the option of forwarding all of your calls or busy ring no answer calls To enable disable call forwarding Local 1 Lift the receiver 2 Dial 3 Dial 1 1 Lift the receiver 2 Press 3 Press 7 All idle stations will be paged ring The first station to pick up will be connected to the paging stati...

Page 75: ...or a mailbox number or an off site number toll charges may apply 5 Press 6 Press 1 to forward all calls or 2 to forward busy or ring no answer calls 7 Press 8 Dial to exit programming To cancel call forwarding 1 Lift the receiver 2 Dial 3 Dial 1 ...

Page 76: ...eature is automatically enabled when a music source is connected to your Voice Pro Calls placed on hold will be connected to the music source To disable music on hold Disconnect the music source or turn off the music source Callers do not hear music when placed on hold 1 Lift the receiver 2 Press to receive an internal dial tone 3 Dial station number 4 You are connected to the internal party 1 2 3...

Page 77: ...5 10 Parking and retrieving a call 1 While on a call you will hear a beep 2 Press the Flash key 3 Dial an orbit number from 60 69 You will hear two beeps as confirming the call is parked 4 Hang up The call is parked 1 2 3 4 5 6 7 8 9 0 Flash Redial 1 2 3 4 5 6 7 8 9 0 Flash Redial 1 2 3 4 5 6 7 8 9 0 Flash Redial 5 Go to another station and lift the receiver 6 Press 1 2 3 4 5 6 7 8 9 0 Flash Redia...

Page 78: ...original station if the recall timer expires before it is picked up at another station 5 17 Two Way Recording You can record a conversation with an outside caller To record a conversation 1 While talking on an outside line press Flash 2 Press 4 The conversation records to your voice mailbox To stop recording a conversation 1 Press Flash and 4 or 2 Disconnect the call WARNING Recording a conversati...

Page 79: ...he receiver and press 1 2 3 4 5 6 7 8 9 0 Flash Redial For remote access 1 From a remote location dial the acess number to the VP voice mail system 1 2 3 4 5 6 7 8 9 0 Flash Redial 2 Listen for internal dial tone 2 Listen for main greeting 3 Dial your mailbox number Note Mailbox numbers are 3 the station number e g 315 4 The personal greeting for the dialed mailbox will play Proceed to the next pa...

Page 80: ...ions available No messages waiting options 9 and 0 are available 5 While the personal greeting is playing press 1 2 3 4 5 6 7 8 9 0 Flash Redial 6 At the prompt enter your mailbox password and then press Note The default password is 1 plus the mailbox number e g 1315 1 2 3 4 5 6 7 8 9 0 Flash Redial Number of messages waiting Summary of available mailbox options Result You will hear about NOTE The...

Page 81: ...the next message Figure 5 12 Press 1 to play messages Press 2 to delete the message Figure 5 13 Press 2 to delete the message Press 3 to play the first saved message Figure 5 14 Press 3 to play the first saved message 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 ...

Page 82: ... all previously deleted messages Figure 5 16 Press 7 to undelete all previously deleted messages NOTE Once you exit your mailbox messages can no longer be undeleted Press 8 to forward a message to another mailbox Figure 5 17 Press 8 to forward a message to another mailbox 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 ...

Page 83: ...ilbox Press to go to another mailbox Figure 5 19 Press to go to another mailbox OPTION WHILE LISTENING TO A MESSAGE Press 1 to play the current message from the beginning Figure 5 20 Press 1 to play the current message from the beginning 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 ...

Page 84: ...s 3 to skip to the next message Press 4 to rewind in five second increments Figure 5 23 Press 4 to rewind in five second increments Press 5 to pause the message then press 5 again to restart the message Figure 5 24 Press 5 to pause or restart the message 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 CHAPTER 5 Using the Voice Pro System ...

Page 85: ...e message volume Figure 5 26 Press 7 to decrease the message volume Press 8 to forward the message to another mailbox Figure 5 27 Press 8 to forward the message to another mailbox Press 9 to increase the message volume Figure 5 28 Press 9 to increase the message volume 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 ...

Page 86: ...ge alert 5 20 1 CHANGING YOUR PASSWORD Follow the steps listed in Figure 5 29 to change your password Figure 5 29 Change your password 1 Press 1 2 At the prompt dial the new password and then press Note Password cannot exceed 4 digits 3 At the second prompt re enter your new password and then press 1 2 3 4 5 6 7 8 9 0 Flash Redial 1 2 3 4 5 6 7 8 9 0 Flash Redial 1 2 3 4 5 6 7 8 9 0 Flash Redial R...

Page 87: ...ssage alert 1 Press 3 2 Press 1 for telephone cell phone message alert or press 2 for pager message alert 3 When prompted enter the telephone pager number for message alert See Figure 5 31 for examples of entering pager message alert numbers NOTE A second page will be dispatched if the first page is not responded to within 15 minutes 1 Press 2 2 At the prompt record your personal greeting and then...

Page 88: ...eded 5 21 Caller Options When a caller phones in to your Voice Pro system they can direct dial an extension Standard pager example 9999999 99 Pager number Separator Code on pager to notify you that a message was left in your VP mailbox Enter program 9999 9999999 99 Pager number Separator Code on pager to notify you that a message was left in your VP mailbox Enter program Sky pager example Separato...

Page 89: ...he call is transferred to the extension You can then program the system to transfer unanswered calls to a voice mailbox 5 21 2 ACCESSING THE PHONE DIRECTORY While the greeting is playing press 9 to access the phone directory A pre recorded directory plays for the caller 5 21 3 ACCESS A VOICE MAILBOX AND LEAVE A MESSAGE Figure 5 32 on the next page lists the steps needed to access a voice mailbox a...

Page 90: ... 3 At the voice prompt the caller can Press 1 to leave a message Press 2 to go to another mailbox Press 0 to return to the main greeting 4 Caller presses 1 5 At the voice prompt the caller records a message after the tone and then presses to stop recording Result The system presents a summary of options for processing the message to the caller Hello you have reached Voice Logic To leave a message ...

Page 91: ...ver 2 Dial and listen for the outside dial tone 3 Dial the code for the feature for example 6 9 5 22 2 USING THE SPEED DIAL FEATURE If your telephone has a speed dial feature you can program speed dial buttons to activate Voice Pro features 1 Lift the receiver 2 Follow the instructions for your telephone to program a speed dial button 3 When instructed to dial a phone number dial the Voice Pro cod...

Page 92: ...nstalled 1 2 3 4 3 Line Access All lines all ext 4 Line Ringing Ext 10 L 1 Assignment Ext 11 L 2 etc 5 Door Ringing None Assignment 6 Door Port Assignment None 7 Fax Ext Assignment None 8 Hold Park Recall 180 seconds Timeout 9 Prime Line Select Ext 10 L 1 Ext 11 L 2 etc 10 Voice Message Length 120 seconds 11 Greeting Length 120 seconds 12 Night Mode Time Set 3 01 AM to 3 02 AM 14 Ring No Answer 6 ...

Page 93: ...ord main greeting 0 All Lines See Program 25 for 0 night instructions on 0 day recording greeting 0 weekend 22 Day Greeting Greeting 0 Assignment 23 Night Greeting Greeting 0 Assignment 24 Weekend Greeting Greeting 0 Assignment 25 Record System Greeting 0 Greetings 26 Reset Mailbox 4 3 2 1 plus the password will set Password the mailbox as an announce only mailbox 27 Enable Disable Auto Enabled At...

Page 94: ...all Screening Default Screen Greeting ing Greeting 33 Weekend Time Set Sat 3 01 AM to Sat 3 02 AM 35 Outstanding Messages None 36 Greeting Only All All the mailboxes except Mailboxes extension mailboxes are set to announce only 37 Call Forwarding 0 System 0 2 line conf method Method Wide supervised transfer 1 3 way calling 2 Centrex or Central Office call transfer 3 2 line conf method blind transf...

Page 95: ...ion None Stations 43 Restriction Numbers None Exception Numbers None 44 Dialed Digits Assign 0 Operator ext 10 ment 1 Not assigned Any digit s from 1 99 2 Not assigned may be assigned to an 3 Not assigned extension s 10 21 4 Not assigned mailbox 10 99 or to 5 Not assigned play another greeting 6 Not assigned 0 99 7 Not assigned 8 Not assigned 9 Greeting 9 Additional Dialing Assignments ...

Page 96: ...ogram Program Name Default Setting Programmed Setting Number 50 Monitor System N A Settings 91 Hardware Version N A 92 Software Version N A 99 System Reset Default System Exit Program Mode When finished doing administrative programming ...

Page 97: ...1000 Park Drive Lawrence PA 15055 1018 724 746 5500 Fax 724 746 0746 Copyright 2001 Black Box Corporation All rights reserved ...

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