Black Box ServSwitch ACU2 01A-R2 User Manual Download Page 50 | Manualshive

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SERVSWITCH

™

BRAND CATX KVM EXTENDER FAMILY

48

Appendix C: Flash Upgrading & External

Configuration

Each extender unit contains a service port. This can be accessed through the mouse port on a
Remote Unit or through the 25-way D-connector on a Local Unit. By attaching an upgrade
cable between the appropriate port and the serial port on any PC (or laptop) a unit’s firmware
may be upgraded.

To operate the configuration port, you need:

•

A laptop or PC close to the extender unit running Windows. The extender unit only has
to be powered.

•

An upgrade cable connected between the Extender’s service port and the laptop or PC’s
serial port (Part No: ACUFLH-R2).

•

A software utility called ‘ConfigXt’.

•

The firmware upgrade file.

The application, detailed instructions and firmware upgrades may be downloaded online.
Please consult Technical Support for details on how to do this.

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Summary of Contents for ServSwitch ACU2 01A-R2

Page 1: ...ACU2 01A ACU2222A R2 ACU2209A ACU2228A 2 R2 November 2009 ...

Page 2: ......

Page 3: ...st solutions for all these applications Do you have just two PCs and need an economical alternative to keeping two monitors keyboards and mice on your desk Or do you need to share dozens of computers including a mix of IBM PC RS 6000 Apple Macintosh Sun Microsystems and SGI compatibles among multiple users with different access levels Does your switch have to sit solidly on a worktable and use reg...

Page 4: ...ither does the manufacturer assume any liability for damages resulting from the use of the information contained herein The manufacturer reserves the right to change the specifications functions or circuitry of the product without notice The manufacturer cannot accept liability for damage due to misuse of the product or due to any other circumstances outside the manufacturer s control whether envi...

Page 5: ...rence in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Shielded cables must be used with this equipment to maintain compliance with radio frequency energy emission regulation...

Page 6: ...compliance the use of correctly installed shielded STP FTP interconnection cable is advised Only use CPU cables and power supplies provided or recommended for use with this product When used in environments that have high levels of electromagnetic interference or excessive power ground noise you may experience disturbances to video and or data transmission If this is the case please refer to the T...

Page 7: ...s allá a lo descrito en las instrucciones de operación Todo otro servicio deberá ser referido a personal de servicio calificado 9 El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso La colocación del aparato eléctrico sobre una cama sofá alfombra o superficie similar puede bloquea la ventilación no se debe colocar en libreros o gabinetes que impidan el flujo de...

Page 8: ...por un largo periodo de tiempo 17 Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilación 18 Servicio por personal calificado deberá ser provisto cuando A El cable de poder o el contacto ha sido dañado u B Objectos han caído o líquido ha sido derramado dentro del aparato o C El aparato ha sido expuesto a la lluvia o D El aparato p...

Page 9: ... Unit and any power supplies can get warm Do not situate them in an enclosed space without any airflow Do not place the power supply directly on top of the Remote Unit This product is not suitable for use in isolated medical environments To safeguard against personal injury and avoid possible damage to equipment or property please observe the following Only use power supplies originally supplied w...

Page 10: ...2 Interconnection Cable Requirements 20 3 3 Remote Unit Installation 21 3 4 Local Unit Installation 23 4 Remote Unit Configuration Operation 26 4 1 Video Configuration Overview 26 4 2 Video Adjustments 27 4 3 Command Mode 28 4 4 Adjusting Video 29 4 5 Other Remote Configuration Operation Options 34 5 Local Unit Operation 37 5 1 Overview 37 5 2 Dual Access Systems 37 6 Troubleshooting 39 6 1 Video ...

Page 11: ...plications 44 Appendix B Rack Mount Options 47 Appendix C Flash Upgrading External Configuration 48 Appendix D AdvancedCablingIssues Skew 49 Appendix E Audio Serial Ports 52 Appendix F Calling Black Box 54 Appendix G Specifications 55 ...

Page 12: ... View Test Card ftp ftp blackbox com connectivity ServSwitch Enter Command Mode on Remote Unit Left Control Left Shift F10 Choose video channel 1 2 or 0 both Apply Assisted EQ Next Left Control Page Up Previous Left Control Page Down Reset channel Left Control Home Correct Skew Adjust the individual color delays until the test card s RGB vertical lines are aligned Fine tune LF and HF EQ Reduce sme...

Page 13: ...LF Equalization Fine Increase HF Equalization Coarse Increase HF Equalization Fine Decrease HF Equalization Coarse Decrease HF Equalization Fine L Up Arrow L Right Arrow L Down Arrow L Left Arrow H Up Arrow H Right Arrow H Down Arrow H Left Arrow Quick Skew Toggle RED Delay 19nS Toggle GREEN Delay 19nS Toggle BLUE Delay 19nS Left Control R Left Control G Left Control B Delay Skew Increase RED Dela...

Page 14: ...to the Remote Unit The Remote and Local Units communicate video and data information along the connecting CATx cables see Figure 1 Within the product range models are available with combinations of the following Audio transmission bi directional stereo audio 16 bit digitized Serial transmission transparent serial COM port to 19 2Kbps Dual access allowing a second user console at the Local Unit 2 2...

Page 15: ...1 KVM extender system Local Access ACU2209A ACU2228A only Audio Transmission ACU2222A R2 ACU2228A only KVM extension over CATx cables up to 1000ft 300m LOCAL Unit REMOTE Unit Serial Transmission ACU2222A R2 ACU2228A only ...

Page 16: ...versal monitor ensures compatibility with multi head graphics cards Transparent DDC hardware version 6 3 and above Remote Unit reads DDC table from attached monitor transfers and stores data in Local Unit to support non standard displays Dual Head local access ACU2209A and ACU2228A only Private Mode on dual access models allows users to lock out other console Monitor on locked console can be enabl...

Page 17: ...te Unit Dual Video Channel Kit Audio ACU2222A R2 Dual Video Channels PS 2 KB Mouse Serial Stereo Audio Local Unit Remote Unit Dual Video Channel Dual Access Kit Standard ACU2209A Dual Video Channels PS 2 KB Mouse Local Unit Remote Unit Dual Video Channel Dual Access Kit Audio ACU2228A Dual Video Channels PS 2 KB Mouse Serial Stereo Audio Local Unit Remote Unit ...

Page 18: ...r is required Model No AC244A Audio Input and output are line level Amplified speakers are required A microphone may be directly connected to the Remote Unit optional pre amplification Serial Transparent up to 19 2K Baud 38 4K operation may be possible with some devices The following serial signals are extended TX RX RTS CTS DTR DSR In rare cases a wiring adaptor may be required to transfer RI and...

Page 19: ...tem except for video only applications CATx units are not currently compatible with SUN ACU1004A ACU1005A or Serial only products ACU1002A ACU1008A ACUSREM ACU1006SRA ACU1006DSRA Standard Family Audio Family ACU2201A R2 ACU2209A ACU2222A R2 ACU2228A ACU1001A ACU1009A ACU1022A ACU1028A ACU3001A ACU3009A ACU3022A ACUVREM ACU1049A ACUMREM ACUWREM ACU1006VRA ACUREM ACUREMSW ACU1006DVRA ACU1006MRVA ACU...

Page 20: ...information about connection and installation see Installation page 19 Interconnection Cable You will need CATx any category 5 5e 6 or higher cable terminated with RJ45 plugs to connect the Local and Remote Units see Interconnection Cable Requirements page 20 Adjusting Video Video signals become distorted when transmitted over CATx cables To get the best from your extender system it is essential t...

Page 21: ...ng please refer to Appendix F to obtain Technical Support Extender Remote Unit 9V DC universal power supply for Remote Unit Extender Local Unit 3ft 1 0m KVM CPU combination cable with PS 2 6 pin MiniDIN male keyboard and mouse connectors VGA video HD15 male connector and 25 way DB25 male extender connector 3ft 1 0m CPU video cable with VGA video HD15 male female connectors 3ft 1 0m Serial cable DB...

Page 22: ...e connects INTERCONNECT Port 1 on the Local and Remote Units This carries the main video channel and all data plus audio serial The Secondary CATx cable connected to INTERCONNECT Port 2 carries the second video channel In order to send Keyboard Mouse Audio and Serial signals to the PC the Primary interconnect must be connected The Primary interconnect does not have to be connected in order to use ...

Page 23: ...audio equipment and serial devices Connect the audio cables as follows Unit Audio Device Audio Out Speakers Audio In MIC Microphone See Appendix E Audio Serial Ports page 52 for further information 4 Connect the Primary CATx cable to the INTERCONNECT 1 socket on the front of the Remote Unit If required connect the Secondary CATx cable to the INTERCONNECT 2 socket on the front of the Remote Unit se...

Page 24: ...deo found Remote Unit powered video sync found Yellow LED active on primary INTERCONNECT socket Channel 1 only Figure 3 Remote Unit front view Connect to speakers and microphone Connect to serial device such as a touch screen ACU2222A R2 and ACU2228A only INTERCONNECT 1 carries primary video and data signals INTERCONNECT 2 carries secondary video signals Connect to Primary monitor Connect PS 2 key...

Page 25: ...nsole to the appropriate ports on the Local Unit The ports may also be used to feed into a KVM switch 4 If you have an audio and serial enabled system connect the audio cables between the computer and Local Unit as follows Computer Local Unit Audio Out green Audio In Audio In Microphone pink blue Audio Out 5 If appropriate connect the supplied serial cable between the serial port on the computer a...

Page 26: ...rt on computer Audio Serial Connections ACU2222A R2 and ACU2228A only Input Connections All models Connect to computer s secondary video output Connect to computer s PS 2 keyboard and mouse ports and primary video output Connect to Local PS 2 keyboard and mouse Optional connection for 5V PSU not supplied Local Console Connections ACU2209A and ACU2228A only ...

Page 27: ...a transfer with Remote Unit Local Unit not powered Local Unit powered Figure 5 Local Unit front view INTERCONNECT 1 carries primary video and data signals Connect to CATx cable from INTERCONNECT 1 port on Remote Unit INTERCONNECT 2 carries secondary video signals Connect to CATx cable from INTERCONNECT 2 port on Remote Unit ...

Page 28: ...em stores settings in an EEPROM in the Remote Unit and restores them whenever the unit is powered up When you have installed your extender system run an application that requires a high screen resolution Examine the video image on the remote console s monitor You may see some of the following distortion effects Smearing black smearing at the right hand edge of large horizontal objects such as titl...

Page 29: ...t offers the following unique tools Assisted EQ Allows you to step through a table of preset LF and HF EQ values for different cable lengths Quick Skew Inserts a standard delay on a specified color 19ns a typical value suitable for most applications Channel 0 Allows you to apply video adjustments to both video channels simultaneously To get the best video image you are recommended to follow the pr...

Page 30: ...ection gives a full description of the video optimization procedure To exit Command Mode Press Esc to exit Command Mode and save the configuration settings or Press Left Control Esc to exit Command Mode without saving changes made in the current session The Remote Unit automatically exits Command Mode after 30 sec of inactivity saves all settings to EEPROM and returns normal function to the keyboa...

Page 31: ... by the manufacturer for video optimization purposes It is particularly useful for correcting skew If you are unable to view the test card display some text in a large font on a white background You should also open up other application windows to check the clarity of text in toolbars and icons on the desktop Figure 6 Online test card 2 Enter Command Mode see Command Mode page 28 by pressing the f...

Page 32: ...et the selected channel s by pressing Left Control Home 5 Step through the Assisted EQ settings to find the level that gives the best image Assisted EQ Command Key Sequence Next Assisted EQ Setting Left Control Page Up Previous Assisted EQ Setting Left Control Page Down Assisted EQ steps through a table of preset LF HF EQ values for different lengths of cable in 80ft 25m increments calibrated from...

Page 33: ... Delay move left R Right Arrow R Left Arrow Increase GREEN Delay move right Decrease GREEN Delay move left G Right Arrow G Left Arrow Increase BLUE Delay move right Decrease BLUE Delay move left B Right Arrow B Left Arrow Use the Quick Skew feature to determine which color requires delaying or to quickly set the delay on a color back to zero Applying Quick Skew to a color toggles its delay between...

Page 34: ... way some monitors sample the signal The maximum amount of skew correction available is 42nS This is more than adequate for the vast majority of cables However it may not be enough if you are using a particularly long run of a cable which exhibits severe delay skew 7 If you are using one or more flat panel monitors in the remote console carry out auto adjustment as described in the monitor s docum...

Page 35: ...st starts to appear see Figure 7 HF Equalization Commands Key Sequence Increase HF Equalization Coarse Decrease HF Equalization Coarse H Up Arrow H Down Arrow Increase HF Equalization Fine Decrease HF Equalization Fine H Right Arrow H Left Arrow On certain monitors you may obtain a sharper image by overcompensating HF EQ and then decreasing LF EQ to remove any bright streaks 10 If you are using on...

Page 36: ...s command with care Reset EQ Values Left Control End You can use this command to zero HF LF EQ values for the selected video channel s Current color delay values are not affected Reset EQ Delay Values Left Control Home Set all video EQ HF LF and color delay values to zero for the currently selected video channel s You can use this command to reset EQ and delay values for all video channels in a mu...

Page 37: ... use VESA DDC Display Data Channel to identify the capabilities of connected monitors Some cards will not operate correctly unless they communicate with a DDC enabled monitor By default the Local Unit emulates a universal monitor on both channels and reports that it is capable of all standard screen resolutions and refresh rates This ensures that the vast majority of graphics cards and monitors sh...

Page 38: ... units store the DDC information in non volatile memory and restore it at power up 1 Ensure that you have installed and powered up the system according to the instructions in Section 3 2 Connect the monitor to the monitor 1 socket on the Remote Unit see Figure 2 3 Enter Command mode see page 28 4 Select the video channel to which you want to apply the DDC settings by pressing either 1 2 or 0 both ...

Page 39: ... provide sufficient power through the keyboard connection 5 2 Dual Access Systems ACU2209A and ACU2228A models offer dual access from consoles at both Remote and Local Units This operates on a first come first served basis When one console is in use the system blocks out the other console until there is no keyboard or mouse use at the active console for two seconds Both monitors show the current a...

Page 40: ...local console see page 35 Reset Local Keyboard and Mouse F1 Resets the local console s keyboard and mouse You may need to do this if you have hot plugged a keyboard or mouse and it has not initialized correctly Mouse Recovery F3 Use this command if you experience erratic movement of the mouse pointer or you have lost mouse movement after hot plugging the Local Unit into the CPU In the case of erra...

Page 41: ...instructions on page 27 See Appendix D for advanced cabling information Check the Interconnect cable between the Remote and Local Units Is it of the recommended type see page 20 Is it intact along its entire length and securely connected at both ends Is it wired correctly see page 50 You can check whether skew is a problem in your system by viewing the test card at ftp ftp blackbox com connectivit...

Page 42: ...is a persistent problem contact Technical Support The PC won t boot into the correct graphics mode Check that DDC Emulation is enabled see page 35 If you are using a non standard resolution transfer the monitor s DDC information to the Local Unit see page 36 Jitter is evident on video Adjust the clock and or phase on your flat panel Contact Technical Support if this fails to improve the situation ...

Page 43: ...overy command up to three times Ensure that you have the latest driver for your mouse If you are using the extender with a KVM switch command the switch to reset the mouse Quit and restart the application Reboot the PC This problem could also be cause by system grounding problems see page 40 When I hot plug the Local Unit the mouse no longer moves When connecting the Local Unit to a live system co...

Page 44: ...o Serial Ports page 52 6 4 Serial My serial device does not function The extender supports serial devices at data rates not exceeding 19 2K Baud although 38 4K operation might be possible with certain equipment Check the type of flow control used by the device and CPU The extender supports RTS CTS DTR and DSR Some systems may require a wiring adapter to transfer RI and DCD Attach the device direct...

Page 45: ...maintained from end to end through any intervening patch cables panels and RJ45 connectors Please note that shielded cable is advised in order to maintain regulatory EMC compliance Can the extender system be used between buildings No Ground loops could damage the extender system and attached equipment Can multiple Local Remote Units be used by swapping the interconnection cable Local Units provide...

Page 46: ... CATx KVM Extender Units Remote serial touch screens with local access through a KVM switch Figure 9 Extender system with second screen for security monitoring Figure 10 For more specific information about these or any other complex applications please discuss suitable extension architecture with your Technical Support ...

Page 47: ...igure 9 Touch screen network with local access to CPU through KVM switch 2 x ACU2228A kits Remote Units connect to touch screens Local access ports connect to single KVM console through a ServSwitch brand multi head KVM switch ServSwitch ...

Page 48: ...2 kit with second screen for security monitoring Security System Provides secondary video input ACU2201A R2 Local Unit Takes KVM signals from standard PC and secondary video from security system ACU2201A R2 Remote Unit Connects to KVM console Secondary monitor used for security monitoring ...

Page 49: ...3 mounting kit The kit contains one rack plate and M3 countersunk mounting screws To mount a unit 1 Remove the feet from the extender unit 2 Align the holes on the base plate with the vacant screw holes on the base of the extender unit 3 Fasten the base of the unit to the plate of the mounting kit using the supplied screws Figure 11 RMK19U X3 Mounting Kit ...

Page 50: ...port on any PC or laptop a unit s firmware may be upgraded To operate the configuration port you need A laptop or PC close to the extender unit running Windows The extender unit only has to be powered An upgrade cable connected between the Extender s service port and the laptop or PC s serial port Part No ACUFLH R2 A software utility called ConfigXt The firmware upgrade file The application detail...

Page 51: ...lay Introducing delays in the video signals inevitably may cause some distortion For example it may result in pixels being sampled twice on TFT screens The human eye is extremely sensitive to green distortion To obtain optimal video performance it is best to ensure that no green delay is required You can visually check the relative pair delays by viewing the test card without any delays applied Th...

Page 52: ...ng into the RJ45 socket on a Remote Unit Pin 1 is on the right and Pin 8 on the left Pin Color EIA 568B Signal 1 2 White Orange Orange White Blue Video 3 6 White Green Green White Green Video 4 5 Blue White White Blue Red Video 7 8 White Brown Brown White Data Using a crossover cable at each end will put the green video on the orange colored pair and the blue video on the green colored pair EIA 56...

Page 53: ...ow shows the general solution for optimizing CATx cabling for video in order of pair length Pins Pair Signal 7 8 Shortest Pair Data 1 2 3rd Longest Pair Blue Video 4 5 2nd Longest Pair Red Video 3 6 Longest Pair Green Video Some cables have a 3 1 construction where three pairs closely match The fourth pair should be used for data and the other pairs sorted as in the above table Other cables have a...

Page 54: ...TE the same as that on a PC To connect a serial printer or other DTE rather than DCE device to the Remote Unit you will need a Null Modem crossover cable between the Remote Unit and the printer Select Xon Xoff software flow control on the printer and PC A serial touch screen may be plugged directly into the Remote Unit Serial Interface Handling Multiple Serial Devices The extender s serial interfa...

Page 55: ...s Audio Interface Using a Microphone A microphone may be plugged into the Line In connector on the Remote Unit There are two ways of setting up a microphone The Local Unit s Line Out connection should normally be wired to the microphone input Pink on your sound card The sound card should then be set up to provide additional amplification 17dB This is the preferred connection method Alternatively t...

Page 56: ...lem occurs The components involved in the problem that is what type of computers what type of keyboard brand of mouse make and model of monitor type and make of CATx cable etc Any particular application that when used appears to create the problem or make it worse The results of any testing you ve already done To solve some problems it might be necessary to upgrade the Extender s firmware If this ...

Page 57: ...sabled flash upgraded or read from remote monitors Video I O 0 7V P P Skew Compensation 15 stage 42nS Max 2 8nS per step Compensation available on each color Video Compensation Separate LF HF Equalizers Video Coupling DC Sync I O Separate Composite TTL Level Sync on green Sync Polarity is preserved Video Input Connectors DB25 female CPU KVM Video 1 HD15 male Video 2 Video Output Connectors HD15 fe...

Page 58: ... connectors 2 x 3 5mm stereo jack socket Line Mic In Line Out Microphone Support Microphone may be connected to Remote Unit Pullup resistor provides bias for condenser microphone Option to set microphone amplification to 17dB Power Requirements Local Unit 5V at up to 250mA supplied by CPU Connector for optional 5V PSU 2 1mm DC Jack center positive Overvoltage protection Unit switches off if a PSU ...

Page 59: ... 1U Shipping Weight 4 9lb 2 2kg ACU2209A Local Unit 5 7 x3 9 x1 7 145x100x44mm 1U Remote Unit 5 6 x5 7 x1 1 143x145x29mm Shipping Weight 4 4lb 2 0kg ACU2228A Local Unit 5 7 x3 9 x1 7 145 x100x44mm 1U Remote Unit 5 6 x5 7 x1 7 143x145x44mm 1U Shipping Weight 5 1lb 2 3kg Environmental Operating Temperature 32 to 104 F 0 to 40 C Storage Temperature 22 to 149 F 30 to 65 C Relative Humidity 5 90 non co...

Page 60: ...NOTES ...

Page 61: ......

Page 62: ...24 746 5500 or fax 724 746 0746 Mailing address Black Box Corporation 1000 Park Dr Lawrence PA 15055 1018 World Wide Web www blackbox com Email info blackbox com Copyright 2009 Black Box Corporation All rights reserved Order toll free in the U S Call 877 877 BBOX outside U S call 724 746 5500 ...

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