52
4 X 2 SCSI MATRIX SWITCH
7. Troubleshooting
7.1 Calling Black Box
If you determine that your 4 x 2 SCSI Matrix Switch is malfunctioning, do not
attempt to alter or repair the unit. It contains no user-serviceable parts. Contact
Black Box at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or
make it worse.
7.2 Shipping and Packaging
If you need to transport or ship your 4 x 2 SCSI Matrix Switch:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the 4 x 2 SCSI Matrix Switch for repair, make sure you
include everything that came in the original package. Before you ship, contact
Black Box to get a Return Materials Authorization (RMA) number.
Summary of Contents for SC122A
Page 3: ......
