Error Message
Possible Cause
Solution
ERROR STOP:
CODE 18
The set temperature cannot
TEMP REG ERROR
be reached because:
CORRECT AND CONTINUE
1. The temperature probe is
1. Make sure the temperature
RUN PAUSED
no longer connected to
probe is securely fastened to
the electrophoresis cell
the electrophoresis cell.
or the temperature probe
made poor contact with
the electrophoresis cell.
2. The programmed power is
2. Adjust the power so it is
insufficient to reach the set
sufficient to reach the set
temperature.
temperature.
Press CONTINUE after the
appropriate corrections are made.
Press CANCEL to terminate the
run
ERROR CODES:
14, 15, 17,
Hardware
Turn power supply off and on then
19–99
malfunction
restart run. If problem persists,
contact Bio-Rad Technical
Support.
Contacting Technical Support
For Technical Support Contact your local Bio-Rad office. In the US call 1-800-4BIORAD
(1-800-424-6723)
Please have the following information available:
Model number
: Located on the sticker on the bottom of the unit.
Serial number
: Located on the sticker on the bottom of the unit.
Firmware version
: The PowerPac HV displays the software version momentarily after
switching the power ON.
State clearly the error code, error message or anomaly, and the conditions that originated
the problem, including run parameters (V, A and W) as well as electrophoresis cell and
buffer system.
Calibration and Service agreements are available through Technical Support.
33
PowerPac HV – Instruction Manual
