BenQ V37X, Product Service Manual, Page: 61 / 192

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Customer Acceptance
1.0 SCOPE
This document establishes the general workmanship standards and functional Acceptance criteria for LCD TV
model V37X EU Produced by BenQ Inc.
2.0 PURPOSE
The purpose of this publication is to define a procedure for inspection of the LCD TV by means of a customer
acceptance test, the method of evaluation of defects and rules for specifying acceptance levels.
3.0 APPLICATION
The "Customer Acceptance Criteria" is applicable to the inspection of the LCD TV, completely packed and ready
for dispatch to customers. Unless otherwise specified, the customer acceptance inspection should be conducted
at manufacturer's site.
4.0 DEFINITION
The "Customer Acceptance Criteria" is the document defining the process of examining, testing or otherwise
comparing the product with a given set of specified technical, esthetic and workmanship requirements leading to
an evaluation of the "degree of fitness for use", including possible personal injury or property damage for the
user of the product.
5.0 CLASSIFICATION OF DEFECTS
The defects are grouped into the following classes:
5.1
Critical defect
A critical defect is a defect that judgment and experience indicate is likely to result in hazardous or unsafe
conditions for individuals using, maintaining or depending upon the product.
5.2 Major defect
A major defect is a defect, other than critical that is likely to result in failure, or to reduce materially the usability
of the product for its intended purpose.
5.3
Minor defect
A minor defect is a defect that is not likely to reduce materially the usability of the product for its intended
purpose, or is a departure from established standards having little bearing on the effective use of operation of the
product.
Note: If BenQ defect undefined failure, and it judged that is reduce the merchandise ability, BenQ CM Inform
this defect.
After that parties make communication and decide how to solve.
6.0 CLASSIFICATION OF DEFECTIVES
A defective is a product, which contains one or more defects. The defective will be classified into following
classes:
6.1 Critical defective
A critical defective contains one or more critical and may also contain major and/or minor
defects.
6.2
Major defective
A major defective contains one or more defects and may also contain minor defects but contains
no critical defect.