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Solution:
If the name of your network is listed in the “Available Networks” list, please
follow the steps below to connect wirelessly:
1. Click on the correct network name in the “Available Networks” list.
2. If the network has security (encryption) enabled, you will need to enter the
network key. For more information regarding security, see the section entitled
“Securing your Wi-Fi Network” in this User Manual.
3. Within a few seconds, the tray icon in the lower, left-hand corner of your
screen should turn green, indicating a successful connection to the network.
Problem:
I can’t connect to the Internet wirelessly, and my network name is not listed.
Solution:
If the correct network name is not listed under “Available Networks” in the
wireless configuration utility, please attempt the following troubleshooting steps:
1. Temporarily move your computer, if possible, five to 10 feet away from the
Router. Close the wireless configuration utility, and reopen it. If the correct
network name now appears under “Available Networks”, you may have a
range or interference problem. Please see the suggestions discussed in the
section titled “Placement of your Router for Optimal Performance” in this
User Manual.
2. Using a computer that is connected to the Router through a network cable (as
opposed to wirelessly), ensure that “Broadcast SSID” is enabled. This setting
is found on the Router’s wireless “Channel and SSID” configuration page.
If you are still unable to access the Internet after completing these steps, please
contact Belkin Technical Support.
Problem:
My wireless network performance is inconsistent.
Data transfer is sometimes slow.
Signal strength is poor.
I am having difficulty establishing and/or maintaining a Virtual Private Network
(VPN) connection.
Solution:
Wireless technology is radio-based, which means connectivity and the
throughput performance between devices decreases when the distance
between devices increases. Other factors that will cause signal degradation
(metal is generally the worst culprit) are obstructions such as walls and metal
appliances. As a result, the typical indoor range of your wireless devices will be
between 100 to 200 feet. Note also that connection speed may decrease as you
move farther away from the Router or access point.
