User’s Manual
35 / EN
Troubleshooting
It does not rinse well.
• The amount, brand and storage conditions of the detergent used are inappropriate. >>>
Use a detergent appropriate for the washing
machine and your laundry. Keep detergents closed in an environment free of humidity and do not expose them to excessive
temperatures.
• Detergent is put in the wrong compartment. >>>
If detergent is put in the prewash compartment although prewash cycle is not
selected, machine can take this detergent during rinsing or softener step. Put the detergent in the correct compartment.
• Pump filter is clogged. >>>
Check the filter.
• Drain hose is folded. >>>
Check the drain hose.
Laundry became stiff after washing. (**)
• Insufficient amount of detergent is used. >>>
Using insufficient amount of detergent for the water hardness can cause the laundry
to become stiff in time. Use appropriate amount of detergent according to the water hardness.
• Detergent is put in the wrong compartment. >>>
If detergent is put in the prewash compartment although prewash cycle is not
selected, machine can take this detergent during rinsing or softener step. Put the detergent in the correct compartment.
• Detergent might be mixed with the softener. >>>
Do not mix the softener with detergent. Wash and clean the dispenser with hot
water.
Laundry does not smell like the softener. (**)
• Detergent is put in the wrong compartment. >>>
If detergent is put in the prewash compartment although prewash cycle is not
selected, machine can take this detergent during rinsing or softener step. Wash and clean the dispenser with hot water. Put the
detergent in the correct compartment.
• Detergent might be mixed with the softener. >>>
Do not mix the softener with detergent. Wash and clean the dispenser with hot
water.
Detergent residue in the detergent drawer. (**)
• Detergent is put in wet drawer. >>>
Dry the detergent drawer before putting in detergent.
• Detergent has gotten damp. >>>
Keep detergents closed in an environment free of humidity and do not expose them to excessive
temperatures.
• Water pressure is low. >>>
Check the water pressure.
• The detergent in the main wash compartment got wet while taking in the prewash water. Holes of the detergent compartment are
blocked. >>>
Check the holes and clean if they are clogged.
• There is a problem with the detergent drawer valves. >>>
Call the Authorized Service Agent.
• Detergent might be mixed with the softener. >>>
Do not mix the softener with detergent. Wash and clean the dispenser with hot
water.
There is detergent left on the laundry. (**)
• Excessive laundry was loaded in. >>>
Do not load the machine in excess.
• Wrong programme and temperature were selected. >>>
Select the proper programme and temperature for the laundry to be
washed.
• Wrong detergent was used. >>>
Select the proper detergent for the laundry to be washed.
Too much foam forms in the machine. (**)
• Improper detergents for the washing machine are being used. >>>
Use detergents appropriate for the washing machine.
• Excessive amount of detergent is used. >>>
Use only sufficient amount of detergent.
• Detergent was stored under improper conditions. >>>
Store detergent in a closed and dry location. Do not store in excessively hot
places.
• Some meshed laundry such as tulle may foam too much because of their texture. >>>
Use smaller amounts of detergent for this
type of item.
• Detergent is put in the wrong compartment. >>>
Put the detergent in the correct compartment.
• Softener is being taken early. >>>
There may be problem in the valves or in the detergent dispenser. Call the Authorized Service
Agent.
Foam is overflowing from the detergent drawer.
• Too much detergent might be used. >>>
Mix 1 tablespoonful softener and ½ l water and pour into the main wash compartment of
the detergent drawer.
• Put detergent into the machine suitable for the programmes and maximum loads indicated in the “Programme and consumption table”.
When you use additional chemicals (stain removers, bleaches and etc), reduce the amount of detergent.
Laundry remains wet at the end of the programme. (*)
• Excessive foam might have occurred and automatic foam absorption system might have been activated due to too much detergent
usage. >>>
Use recommended amount of detergent.
Drying process lasts long.
• Pores of the Air inlet filter in front of the machine might be clogged. >>>
Wash the Air inlet filter with lukewarm water.
• The Air inlet filter in front of the machine might be blocked. >>>
Remove everything, if any, that is blocking ventilation in front of the Air inlet
filter.
• Ventilation may be inadequate due to the very small area of installation. >>>
Open the doors and windows to avoid too much increase in the
ambient temperature.
• Excessive laundry was loaded in. >>>
Do not overload the Washer-Dryer.
• Laundry may not have been spun adequately. >>>
Have the Washer-Dryer perform spin in a higher spin speed during washing step.
• Tap is turned off. >>>
Open the taps.
Laundry remains wet at the end of drying.
• Improper programme might have been used for the laundry type >>>
Select a proper programme for the type of the laundry by checking
the maintenance tags on the clothes or use time programmes additionally.
• Pores of the Air inlet filter in front of the machine might be clogged. >>>
Wash the Air inlet filter with lukewarm water.
• Excessive laundry was loaded in. >>>
Do not overload the Washer-Dryer.
• Laundry may not have been spun adequately. >>>
Have the Washer-Dryer perform spin in a higher spin speed during washing step.
Machine does not turn on or the programme does not start.
• Power cable might not be plugged in. >>>
Make sure that the power cable is plugged in.
• Programme might not be set or Start / Pause / Cancel button might not be pressed. >>>
Make sure that the program has been set and the
machine is not in Pause mode.
• Child lock might be enabled. >>>
Deactivate the Child Lock.
Laundry is shrunk, yellowed, felted or damaged.
• Improper programme might have been used for the laundry type >>>
Select a proper programme for the type of the laundry by checking
the maintenance tags on the clothes or use time programmes additionally. Laundry not suitable for drying should not be dried.
Drying cannot be performed
• Laundry might not be dry or drying function has not been enabled. >>>
Check if drying function is also selected after the selected washing
programme.
Loading door cannot be opened.
• Loading door of the machine may not be opened due to safety reasons. >>>
If "wait to cool down to open...." warning is displayed, machine
will keep the loading door locked for your safety until it cools down. You can accelerate cooling by running any 10-minute drying
programme.
(*) Machine does not switch to spinning step when the laundry is not evenly distributed in the drum to prevent any damage to the machine and to its
surrounding environment. Laundry should be rearranged and re-spun.
(**) Regular drum cleaning is not applied. >>>
Clean the drum regularly. See, 6.2
A
CAUTION
If you cannot eliminate the problem although you follow the instructions in this section, consult your dealer or the Authorized
Service Agent. Never try to repair a nonfunctional product yourself.
