Beko WDA 96143 H, User Manual

Page: 33 / 36

User’s Manual
33 / EN
Troubleshooting
Programme cannot be started or selected.
• Machine has switched to self protection mode due to a supply problem (line voltage, water pressure, etc.). >>> Press and hold Start
/ Pause / Cancel button for 3 seconds to reset the machine to factory settings. (See "Cancelling the programme")
Water in the machine.
• Some water might have remained in the product due to the quality control processes in the production. >>> This is not a failure;
water is not harmful to the machine.
There is water leaking from the bottom of the machine.
• Likely problems with hoses or the pump filter. >>> Be sure the seals of the water inlet hoses are securely fitted. Attach the hose to
the tap tightly.
• Pump filter might not be closed fully. >>> Check if the pump filter is completely closed.
Machine does not fill with water.
• Tap is turned off. >>> Open the taps.
• Water inlet hose is bent. >>> Correct the hose.
• Water inlet filter is clogged. >>> Clean the filter.
• The loading door is ajar. >>> Close the Loading Door.
Machine does not drain water.
• Water drain hose might be clogged or twisted. >>> Clean or flatten the hose.
• Pump filter is clogged. >>> Clean the pump filter.
Machine vibrates or makes noise.
• Machine might be standing unbalanced. >>> Adjust the feet to level the machine.
• A hard substance might have entered into the pump filter. >>> Clean the pump filter.
• Transportation safety bolts are not removed. >>> Remove the transportation safety bolts.
• Laundry quantity in the machine might be too little. >>> Add more laundry to the machine.
• Machine might be overloaded with laundry. >>> Take out some of the laundry from the machine or distribute the load by hand to
balance it homogenously in the machine.
• Machine might be leaning on a rigid item. >>> Check if the machine is not leaning on anything.
Machine stopped shortly after the programme started.
• Machine might have stopped temporarily due to low voltage. >>> It will resume running when the voltage restores to the normal
level.
Machine directly discharges the water it takes in.
• Draining hose might not be at adequate height. >>> Connect the water draining hose as described in the operation manual.
No water can be seen in the machine during washing.
• The water level is not visible from outside of the washing machine. This is not a failure.
Loading door cannot be opened.
• Door lock is activated because of the water level in the machine. >>> Drain the water by running the Pump or Spin programme.
• Machine is heating up the water or it is at the spinning cycle. >>> Wait until the programme completes.
• Child lock is engaged. Door lock will be deactivated a couple of minutes after the programme has come to an end. >>> Wait for a
couple of minutes for deactivation of the door lock.
Washing takes longer than the specified in the manual.(*)
• Water pressure is low. >>> Machine waits until taking in adequate amount of water to prevent poor washing quality due to the
decreased amount of water. Therefore, the washing time extends.
• Voltage might be low. >>> Washing time is prolonged to avoid poor washing results when the supply voltage is low.
• Input temperature of water might be low. >>> Required time to heat up the water extends in cold seasons. Also, washing time can
be lengthened to avoid poor washing results.
• Number of rinses and/or amount of rinse water might have increased. >>> Machine increases the amount of rinse water when good
rinsing is needed and adds an extra rinsing step if necessary.
• Excessive foam might have occurred and automatic foam absorption system might have been activated due to too much detergent
usage. >>> Use recommended amount of detergent.
Programme time does not countdown. (On models with display) (*)
• Timer may stop during water intake. >>> Timer indicator will not countdown until the machine takes in adequate amount of water.
The machine will wait until there is sufficient amount of water to avoid poor washing results due to lack of water. Timer indicator
will resume countdown after this.
• Timer may stop during heating step. >>> Timer indicator will not countdown until the machine reaches the selected temperature.
• Timer may stop during spinning step. >>> Automatic unbalanced load detection system might be activated due to the unbalanced
distribution of the laundry in the drum.
Programme time does not countdown. (*)
• There might be an imbalance of laundry in the machine. >>> Automatic unbalanced load detection system might be activated due
to the unbalanced distribution of the laundry in the drum.
Machine does not switch to spinning step. (*)
• There might be an imbalance of laundry in the machine. >>> Automatic unbalanced load detection system might be activated due
to the unbalanced distribution of the laundry in the drum.
• The machine will not spin if water is not drained completely. >>> Check the filter and the draining hose.
• Excessive foam might have occurred and automatic foam absorption system might have been activated due to too much detergent
usage. >>> Use recommended amount of detergent.
Washing performance is poor: Laundry turns gray. (**)
• Insufficient amount of detergent was used over a long period of time. >>> Use the recommended amount of detergent appropriate
for water hardness and the laundry.
• Washing was made at low temperatures for a long time over a long period of time. >>> Select the proper temperature for the
laundry to be washed.
• Insufficient amount of detergent is used with hard waters. >>> Using insufficient amount of detergent with hard water causes
the soil to stick on the cloth and this turns the cloth into gray in time. It is difficult to eliminate graying once it happens. Use the
recommended amount of detergent appropriate for water hardness and the laundry.
• Too much detergent is used. >>> Use the recommended amount of detergent appropriate for water hardness and the laundry.
Washing performance is poor: Stains persist or the laundry is not whitened. (**)
• Insufficient amount of detergent is used. >>> Use recommended amount of detergent appropriate for the laundry.
• Excessive laundry was loaded in. >>> Do not load the machine in excess. Load with amounts recommended in the "Programme
and consumption table".
• Wrong programme and temperature were selected. >>> Select the proper programme and temperature for the laundry to be
washed.
• Wrong type of detergent is used. >>> Use original detergent appropriate for the machine.
• Detergent is put in the wrong compartment. >>> Put the detergent in the correct compartment. Do not mix the bleaching agent
and the detergent with each other.
Washing performance is poor: Oily stains appeared on the laundry. (**)
• Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, please see 6.2.
Washing performance is poor: Clothes smell unpleasantly. (**)
• Odours and bacteria layers are formed on the drum as a result of continuous washing at lower temperatures and/or in short
programmes. >>> Leave the detergent drawer as well as the loading door of the machine ajar after each washing. Thus, a humid
environment favorable for bacteria cannot occur in the machine.
Colour of the clothes faded. (**)
• Excessive laundry was loaded in. >>> Do not load the machine in excess.
• Detergent in use is damp. >>> Keep detergents closed in an environment free of humidity and do not expose them to excessive
temperatures.
• A higher temperature is selected. >>> Select the proper programme and temperature according to the type and soiling degree of
the laundry.