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82
Bedrock SMxx operating manual
© Bedrock Audio BV, 2019
19. Troubleshooting
Problem
Possible cause
Solution
System does not power on after
pressing power button
Battery empty
Connect wall charger for at
least 30 minutes
System does not recharge after
connecting through USB
Charge current too low
Use bundled wall charger and
USB cable; standard PC USB
ports do not supply enough
current to charge
Display shows error messages
(green or red text).
Error on display processor or in
communication between DSP
and display processor
If the problem persists, contact
support.
Battery lifetime is too short
Battery not fully charged
Battery is worn
Keep device on charger until it
completes its charge cycle.
Have battery replaced after.
500 charge cycles or 4 years.
Battery indicator is inaccurate
Battery charge measurement
system poorly calibrated (e.g.
due to self-discharge after pro-
longed shelving)
Completely drain the battery,
and then fully recharge. Repeat
if necessary.
Device warms up during use
Lack of ventilation
Warming up of the device
to temperatures of approx.
35C/95F is normal. If the de-
vice runs considerably hotter
than that, check ventilation
and contact support if the
problem persists
Device not recognized by PC
when connected through USB
Driver problem
Device in measurement mode
Update PC drivers (SM50 is
approached as a mass storage
device)
Select USB data transfer mode
when dialog window appears
on the SM50 screen
Display backlight turns off, no
response to touch screen
Backlight time-out event
Adjust backlight time-out in
power saving settings. Pressing
power button turns the display
back on
Device “hangs,” becomes un-
responsive, or will not power
up after resetting, and/or LED
next to USB port burns red.
Internal software problem
Keep the power button pressed
for 10s. This forces the device
to shut down. Then press the
power button again to restart.
If the problem persists, contact
support