52
Notification Issue
Possible Cause
Recommended Action
The device will not switch on
The battery is missing
Take the back cover off, check battery is present and
fully located into the device. Replace back cover
The battery is flat
Place the monitor in the charging dock and plug into
a power source. Alternatively, plug the device
directly into a power source. See ‘Installation and
Setup’ section of this manual
The battery has been inserted
incorrectly
Contact MGC Diagnostics Corporation or the local
distributor for assistance
The device is not charging
The battery contacts are blocked
The power button is damaged
There is a screen issue
The unit is reading incorrectly
or showing 0ppb
The pump is not running
The battery is low. Charge the device battery
The mouthpiece connection was loose
during the test
Ensure the mouthpiece is connected tightly
Check if any VOC's or alcohol based
products have been used to wipe the
device or mouthpiece
Alcohol contaminations will affect the Nitric Oxide
electro chemical sensor inside the device. Ensure no
VOC's are used on the device and accessories related
to the device
Check if any aerosols or room spray
have been used where
the device is used
The vent holes are blocked
Ensure vent holes are not blocked or covered by
hands or something else during the test.
There are high levels of ambient Nitric
Oxide
Perform an ambient test as per the instructions.
Levels should be ≤350ppb, if levels are >350ppb,
move to a different location and take a new
measurement.
