75.0127 V3 Jul. 2003 [Rev. 8/13/2004]
Page 11 of 17
TROUBLE-
SHOOTING Cont.
Red LED on at Wizard.
1. Wizard in detection.
1. If red LED is on at Wizard:
a. Adjust infrared pattern away from the
door and launch a new set-up. Refer to
page 5 for infrared adjustments. Use
BEA Spotfinder to accurately adjust the
position of the pattern.
b. If hi-intensity lights or high gloss floors
are saturating the area of detection,
change the Infrared Sensitivity setting to
reduced sensitivity – see page 7, and
launch a new set-up to re-learn the
environment.
Door keeps recycling open.
Door will not close
Red LED off at Wizard.
1. On-Off switch at door control in
wrong position or is faulty.
2. Improper Relay Configuration on
Wizard.
3. Faulty door control.
1. Check to insure On-Off switch for door is in
the ON or AUTOMATIC position. If switch is in
correct position, check switch with multi-meter
for proper operation.
2. Insure correct polarity at Brown and Blue wires
3. Check Relay Configuration setting on each
Wizard. Refer to page 6 for settings.
4. Remove all sensor inputs from the door
control. If door remains open, fault exists with
door control or motor. Refer to manufacturer’s
manual for further troubleshooting. If door
closes with sensor inputs removed, fault exists
with sensors or related wiring.
1. On-Off switch at door control in
wrong position or is faulty.
2. Wizard not detecting traffic.
3. Faulty wiring between sensor and
door control.
4. Faulty door control.
1. Check to insure that On-Off switch for door is
in ON or AUTOMATIC position. If it is in
correct position, check switch with multi-meter
for proper operation.
2. Walk in and out of Wizard detection area, if
red LED does not illuminate check:
a. Power supply for Wizard: 12 to 24 VAC /
VDC: -5% to +10%
b. Check SMR setting on each Wizard. The
SMR should be disabled unless system is
being used with BEA’s Door Control Unit
(DCU).
c. Check Relay Configuration for each Wizard.
Refer to page 6.
3. Remove all sensor inputs from the door
control. Jumper the common and activate
terminals of the door control. If door does not
open, fault lies within door control or motor.
Refer to manufacturer’s manual for further
troubleshooting. If door opens, fault lies with
sensors or related wiring.
4. Refer to Step 3.
1. Wizard is seeing door.
2. Wizard is seeing movement from
unwanted objects.
3. Vibration is triggering the Wizard.
1. Observe LED status on each Wizard. Green
LED indicates motion detection, red LED
indicates presence. If LED’s are illuminating
make sensor adjustments as necessary to
eliminate unwanted detection. Check angle
and sensitivity for presence and motion.
2. Check for moving objects in the path of
detection, such as posters, banners, etc.
3. Locate source of vibration and correct as
necessary.
Door opens when it should
close.
1. Relay Configuration on wrong
setting.
1. Check Relay Configuration setting. Refer to
page 6.
Door will not open.
Red LED flashes for approx.
10 seconds when attempting a
set-up.
1. Infrared curtains are too close to the
door and the sensor detects a door
influence.
1. Adjust Infrared curtain as necessary. Use of
BEA’s Spotfinder during this process is
recommended.
PROBLEM PROBABLE CAUSE CORRECTIVE ACTION
OBSOLETE
