Bay-Tek DreamWorks Trolls Service Manual Download | Manualshive

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WELCOME TO TROLLS

GAME INSPECTION

Please inspect the game for any damaged, loose, or missing parts.

If damage is found, please contact your freight carrier first.

Then, contact Bay Tek Entertainments’ Service Department at

(920) 822-3951 Ext. 1102

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Summary of Contents for DreamWorks Trolls

Page 1: ...SERVICE MANUAL ...

Page 2: ...pgrades and much more Log on to http www baytekent com Then click on the Register tab SALES Phone 920 822 3951 Fax 920 822 8936 Email sales baytekent com PARTS Phone 920 822 3951 Ext 1101 Fax 920 822 1496 Email parts baytekent com SERVICE Phone 920 822 3951 Ext 1102 Fax 920 822 1496 Email service baytekent com Open Monday Friday 8 AM 5PM C S T BAY TEK ENTERTAINMENT TOWER OF TICKETS TROLLS Pulaski ...

Page 3: ... INSTALLATION 14 CIRCUIT BOARD LAYOUT 15 WIRING DIAGRAMS 16 20 TROUBLESHOOTING GUIDE 21 26 FAQ 27 AVAILABLE BLANKING PLATES 27 POWER SUPPLY DIAGNOSTICS 28 BILL ACCEPTOR DIAGNOSTICS 28 HOW TO SET COIN COMPARITOR MECHS 29 HOW TO OPEN DOME 30 HOW TO UPDATE SOFTWARE 30 HOW TO CHANGE TURNTABLE MOTOR 31 HOW TO ACCESS COMPONENTS 32 GAME DIMENSIONS 32 PARTS LIST 33 34 PARTS PICTURES 35 36 DECAL DIAGRAM 37...

Page 4: ... GAME INSPECTION Please inspect the game for any damaged loose or missing parts If damage is found please contact your freight carrier first Then contact Bay Tek Entertainments Service Department at 920 822 3951 Ext 1102 ...

Page 5: ...ATURE FAHRENHEIT 45 80 F CELSIUS 7 2 26 7 C SHIPPING DIMENSIONS PALLET 50 x 48 x 90 540 lbs class 125 POWER REQUIREMENTS INPUT VOLTAGE RANGE 100 to 120 VAC 220 to 240 VAC INPUT FREQUENCY RANGE 60 Hz 50 Hz MAX OPERATING CURRENT 4 5 AMPS 110 VAC 3 AMPS 220VAC Note Control panels can be removed to allow access through a 45 door Small dome on top of game can be removed to reduce height to under 80 ...

Page 6: ...damage found There will be about 1 2 hours of assembly time needed Tools Needed 9 16 Wrench 7 16 Wrench 2 people 2 Square head screwdriver bit Open Dome Reach inside and above the pink blue and green main doors and unlatch the 3 latches directly above the lock brackets Lift the dome from the pink side it will hinge back and rest in an open position Remove set of towers and the 4 boxes from glass m...

Page 7: ...o not plug into the pink connector Evenly distribute the tower set over the glass mirror turntable Refer to Prize Tower Kits for more information on quantity and values of tower sets Close dome and secure the 3 latches above the pink blue and green main doors Pull the power cord from the bottom of the game and plug into a standard electrical outlet Turn on the power strip located inside the blue s...

Page 8: ...plug Remove 4 screws from the LED light board using a 2 square bit drive Pull the black power cord up through the hole Reinstall the LED light board using a 2 square bit drive The power cord will extend out from under this board Place the half dome back onto game making sure to pull power cord out the hole in the top of the half dome Open the pink station s main door and unplug the existing AC pow...

Page 9: ... over on their side A tower on it s side will not score and block the win tray for actual player wins The arms must not be touching the glass and should be 1 4 above the glass mirror turntable surface To Adjust Height Use a Phillips screwdriver to turn this screw Turn clockwise for arm to go up Turn counterclockwise for arm to go down You may need to do these for each of the 4 arms ...

Page 10: ...brightly colored player stations Simply press the button to activate the swinging arm Time your move just right to push a ticket prize off the rotating platform Score tickets when the prize lands on the win platform HOW TO PLAY ...

Page 11: ...ckets 5 of 20 tickets 2 of 150 tickets 1 of 250 tickets 1 of 1000 tickets Nickel Tower Set Part A5TA11002 CEC 40 of 10 tickets 5 of 30 tickets 2 of 30 tickets 2 of 100 tickets Point Set Part AATA11002 PTS Same as Standard Set but with the word Points used instead of Tickets Payout Adjustment Set Included 5 of 10 tickets 1 of 100 tickets 1 of 200 tickets 1 of 500 tickets Payout Adjustment Set Inclu...

Page 12: ... modified 40 of 150 towers 2 of 300 towers 2 of 1000 towers 15 19 Standard Set 40 of 150 towers 2 of 300 towers 1 of 500 tower 2 of 1000 towers 13 17 Standard Set modified 35 of 150 towers 5 of 100 towers 1 of 200 tower 1 of 300 tower 1 of 500 tower 1 of 750 tower 8 12 20 Pence Set 30 of 50 towers 5 of 30 towers 5 of 20 towers 2 of 150 towers 1 of 250 tower 1 of 1000 tower 5 9 20 Pence Set modifie...

Page 13: ...w DOOR BOARD DIPSWITCH SETTINGS Mercy tickets are tickets that are given at the end of the game if no tower has been won This is especially useful in card swipe installations where the name game can be played faster when a mercy ticket is given These dipswitches are located on the door board in the inside of each station s main door All 4 door boards should be set at the same values Factory settin...

Page 14: ...witches 1 and 2 to ON 1 Credit per play On the 4 door boards inside all 4 main doors set dipswitches 1 to ON all others OFF 1 mercy ticket Option 1 Card swipe systems may come with a standard 9 pin Molex connector This is the UCL connector Simply plug this connector into your card swipe reader Option 2 If your card swipe systems does not have a standard 9 pin Molex connector then you will have to ...

Page 15: ...ickets AACE5169 Power In AACE5191 Side Cabinet LED AACE5154 Support LED AACE51600 to AACE5163 Support LED AACE5176 to AACE5179 Counters AACE5156 Push Button AACE5155 DBA AACE5169 Arm LED AACE5166 Reload Motor AACE5185 Arm Motor AACE5168 Coin AACE5169 Motor Sensor AACE5188 Low Ticket Switch AACE5184 LowTix Light AACE5187 Main Board Ribbon AACE5167 RFID AACE5187 MOTHERBOARD AAMB5100 DOOR BOARDS AACB...

Page 16: ...ctor Card Swipe system cable would be plugged into this connector Low Ticket Switch Wired Normally Open AASW200 1 4 Spacer A5SENY020 AACE5184 Low Ticket LED AACE5193 AACE1527 Coin Jumper The AACM AS COMP coin mechanism will come with a cable 2 Options AACE1527 P Coin Jumper AACM AS COMP Coin Mechanism Large Connector AACE5169 AACE5169 AACE5169 Small Connector AACE5187 DOOR BOARD AACB5159D A TR AAC...

Page 17: ...r AACO1000 AACE5156 A5MO5155 Reload Motor 175 200 Ohms AACE5185 To Game Ground To Game Ground AACB5190A Arm Sensor A5MO5154 Arm Motor 45 50 Ohms AACE5168 AACE5155 AACE5155 A5PB7300 Push Button DOOR BOARD AACB5159D A TR AACB5157 RFID Sensor Board AACE5189 AACE5188 AACB5190A Reload Sensor ...

Page 18: ...5165 Installed in outside edge of playfield to the right of Win Tray AACE5164 Installed in pusher arm of station LED Lights installed in the outside edge of dome support AACE5163 inside Door 1 AACE5162 inside Door 2 AACE5160 inside Door 3 AACE5161 inside Door 4 LED Lights installed in the inside edge of dome support AACE5179 inside Door 1 AACE5178 inside Door 2 AACE5176 inside Door 3 AACE5177 insi...

Page 19: ...5183 AACE5183 4 3 1 2 AACE5170 AACE5170 Power from Power Supply AACE5167 4 Ribbon Cables to Door Boards MOTHERBOARD AAMB5100 Note The mother board is accessed through the Blue Door Note Tilt is accessed through the Pink Door Speaker AACE8811 AACE5175 A5TI1001 Tilt Plumb Bob AACE11008 AACE11007 AACE11002 LED Lights in Top Tower AACE11001 AACE11000 LED Lights in Lower Tower AACB5158 Marquee Light Co...

Page 20: ...20 VAC Turntable Motor Red Wires 4 3 1 2 AACE5170 to top tower lights IN from Power Supply 4 Door Board are located inside each door POWER DISTRIBUTION BOARD AACB5156 AACE5152 Outlet Strip Note The power supply is accessed through the Pink Door Note The power strip is accessed through the Blue Door Note The power distribution board is accessed through the Orange Door 2 Options for AC Power In Only...

Page 21: ... needed A5FI9010 Reset power strip breaker switch or building circuit breaker Swap plug position replace if needed AACE5152 See Power Supply diagnostic below NC Normally Closed NO Normally Open No Sound Mother Board creates sound Alarm speaker is in the top of the game Game speakers are on each side Volume set to zero on Central Main board See Central Board Pinout Disconnected loose or broken wire...

Page 22: ...e LED cable Part AACE5164 LED lights inside the outside edge of playfield not working Power comes from door board Ensure CE5166 cable is plugged into door board Disconnected loose or broken wires Faulty LED cable Refer to Wiring Diagram from LED to door board Check connections from door board to LED s Cables s CE5166 CE5165 Replace LED cable Part AACE5165 LED lights in lower corner to left of door...

Page 23: ...r Ensure CE5156 cable is plugged into door board Disconnected loose or broken wires Faulty Counters Refer to Wiring Diagram from counters to door board Check connections from door board to counters Cables s AACE5156 AACO1000 Replace counters if needed Part AACO1000 Turntable not turning Power comes directly from the power outlet strip 110 VAC Motor or 220VAC Internationally Ensure motor cable is p...

Page 24: ...cable from RFID sensor to Door Board Part AACE5189 Swap RFID sensor to different station to verify operation Replace if needed Part AACB5157 Swap reload tray assembly to a different station to verify faulty motor Replace if needed AART5100 Check sensor on assembly Replace sensor if needed Part AACB5190A Swap door board to different side to verify faulty board Replace if needed AACB5159D A TR Tower...

Page 25: ...low ticket switch is operating normally Ensure CE5168 cable is plugged into door board Disconnected loose or broken wires Faulty motor Identify a faulty Door Board Refer to Player Push Button Switch not Working section Check for continuity on the switch Replace switch if needed Part AASW200 Refer to Wiring Diagram from motor to door board Check connections from door board to arm motor Cables s AAC...

Page 26: ...e large cut notch toward opto sensor Check connectors from ticket dispensers to Newgen board Check for continuity Cables AACE5169 Swap Door Board to verify faulty board Replace Door board AACB5159D A TRA Tickets on tower do match tickets coming out of game Great This is working as it should TOWERS NOT REGISTERING AND OR DISPENSING TICKETS 1 Game must first register a tower on the Win Tray Place a ...

Page 27: ...rs are the main components located The Blue Side has Mother Board and Power Outlet Strip access The Orange Side has Power Distribution Board access The Pink Side has Power Supply and Tilt Plumb Bob access 4 Why is my alarm going off There is a plumb bob in the cabinet that will detect game movement If someone is trying to cheat by tipping or pushing the game to win the plumb bob will trigger the a...

Page 28: ...unt the number of flashes on front bezel of Bill Acceptor and follow chart for repair BILL ACCEPTOR DIAGNOSTICS POWER SUPPLY DIAGNOSTICS 1 Verify AC power to game Check power strip in front door The rocker switch should be illuminated 2 Check connection to power supply 3 Ensure Power Supply switch is set to 115V or 230V Some model power supplies may not have this 4 Ensure Power switch is on 5 Ensu...

Page 29: ...hes 1 2 Swap mech between stations to identify a faulty mech Coin comparators come standard on a Trolls game that is not specifically ordered for use with a card swipe system These mechs are specifically designed to work with any size coin or token Coin mechs can be swapped between stations to identify a faulty mech 3 items to check on the coin mech 1 Slide back the housing and replace the yellow ...

Page 30: ...s it goes off and comes back on It should then blink three times then go to a steady flashing Remove the USB stick The game will boot up normally 4 The game is now ready for play HOW TO UPDATE SOFTWARE Reach inside and above the pink blue and green main doors and unlatch the 3 latches directly above the lock brackets Lift the dome from the pink side it will hinge back and rest in an open position ...

Page 31: ...y from cabinet and place aside in a safe location Remove the 4 screws in the motor bracket using a Phillips screwdriver Lift bracket with motor attached from cabinet The motor can now be unscrewed and replaced Re install in cabinet making sure the shaft of the motor is in the center of the greased lazy susan Place the mirror glass turntable back in cabinet make sure the pin locks in the retaining ...

Page 32: ...on main door This provides access to the Mother Board and Power Outlet Strip The Orange Station main door provides access to the Power Distribu tion Board The Pink Station main door provides access to the Power Supply and Tilt Plumb Bob 44 5 78 GAME DIMENSIONS ...

Page 33: ...Hinge 5 Double Bend W5HG1045 Hinge 5 75 Double Bend W5HG1050 Hinge 8 Double Bend W5HG5150 Hinge Dome W5KE5000 Keeper Lock W5TM1316 T Molding 13 16 Blk Silver A5DE11000 Decal Ring Blue Org A5DE11001 Decal Ring Org Green A5DE11002 Decal Ring Pink Blue A5DE11003 Decal Ring Green Pink A5DE11004 Decal Cab Corner Panel Branch A5DE11005 Decal Cab Corner Panel Guy Diamond A5DE11006 Decal Cab Corner Panel ...

Page 34: ...9 Cable Assy Marq Sup Lights 1 AACE5180 Cable Assy Ground Wire AACE5181 Cable Assy Button Housing Ground AACE5183 Cable Assy Beacon Cable AACE5184 Cable Assy Low Ticket Switch AACE5185 Cable Assy TOT Reload Motor AACE5187 Cable Assy TOT Reload Low Tic AACE5188 Cable Assy RFID Sensor AACE5189 Cable Assy RFID Sensor AACE5191 Cable Door Board Power AACE5192 Cable Main Board Power AACE5193 Low Ticket ...

Page 35: ...5LK2001 A5LK5002 A5ME5152 A5ME5155 A5ME5162 A5ME5164 A5ME5166 A5ME5167 A5ME5168 A5ME11000 A5ME11001 A5ME5172 A5ME5173 A5ME5174 A5ME5175 A5ME5177 A5ME5178 A5ME5180 A5PB7300 A5PL4200 A5PL5150 A5PL8900 A5PL9995 A5SP5150 A5TI1001 AAFI5150 AAMI5150 W5CL1002 W5HG1015 W5HG1045 W5HG1050 W5KE5000 W5TM1316 ...

Page 36: ...36 PARTS PICTURES A5CORD5 A AACE1527 AACE1527 P AACE8811 AACO1000 A5MO5154 A5MO5155 A5PS1013 A5TD1 AAMO5151 AAMO5152 AACB5156 A5CB5157 A5CB5190A AAMB5100 AACB5159D A TR ...

Page 37: ...37 DECAL DIAGRAM ...

Page 38: ...INTENANCE LOG If you need to make repairs or order replacement parts it is a good idea to keep a log Below is a chart you can use to track repairs and maintenance NOTES DATE MAINTENANCE PERFORMED PARTS ORDERED MISC ...

Page 39: ...e parts Technical Support You are the best tool for troubleshooting Your abilities to understand the game and your skills to repair the game are invaluable to us If you need help you know you can call us It s not easy to diagnose a game remotely by phone but our technicians do a great job They ll need your help to perform some troubleshooting steps and convey to them exactly what s happening with ...

Page 40: ...ered defaced or removed from it s original position Should you need your game serviced determine the serial number from the decal on the back of the game cabinet or main board and call 920 822 3951 Ext 1102 or e mail to service baytekent com Should your game need servicing determine the serial number from the decal on the back of the game cabinet inside front door or the cover of this manual and c...

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