26
TROUBLESHOOTING GUIDE
Tickets do
not dispense
or
Wrong
amount
dispensed.
Check for
the correct
amount of
tickets
showing on
tower won.
Tickets on
tower does
not
match
tickets coming
out of game.
If game has card readers
attached - there may not be
enough current to power
game and all 4 readers.
Incorrect RFID programmed
on tower
Opto Sensor on ticket
dispenser dirty.
Faulty ticket dispenser.
Notch on tickets cut too
shallow.
Faulty cable. Disconnected,
loose or broken wires.
Faulty Door Board.
Install dedicated power supply to power card
swipe systems.
Verify the tower pays a consistent amount of
tickets, and that tower should be replaced.
Blow dust from sensor and clean with
isopropyl alcohol.
Replace with working dispenser to isolate the
problem. (A5TD1)
Flip tickets and load upside-down to have large
cut notch toward opto sensor.
Check connectors from ticket dispensers to
Newgen board. Check for continuity.
Cables AACE5169
Swap Door Board to verify faulty board.
Replace Door board(AACB5159D-A-TRA)
Tickets on
tower do
match tickets
coming out of
game.
Great! This is working as it should!
TOWERS NOT REGISTERING AND/OR DISPENSING TICKETS
1.) Game must first register a tower on the “Win Tray”
Place a tower on the tray anytime and it will reload it back onto the playfield.
If it does not reload - please refer to “Tower not Recognized on Win Tray” section.
2.) Tower must land in Win Tray when after player button is pushed.
If tower reloads back onto playfield, coin the game up (music will start) and press the button to begin
arm moving.
If the arm does not move - please refer to “Prize Arm not moving” section.
3.) Game must not be in “Tilt Mode”
Shake the game and verify it says “Please do not shake the game”
If there is no sound, turn the volume knob on the motherboard and refer to “Tilt not Working” section.
