Barco NGS-D320 Lite User Manual Download Page 47 | Manualshive

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7. Service activities

7. SERVICE ACTIVITIES

7.1

Reaching the local Barco helpdesk and online support

How to reach

1. Go to Barco’s website,

www.barco.com

.

Image 7-1
Website Barco

2. Click on the drop down next to

Training & Support

and select

Support

.

3. Select

A speci

fi

c product

, click

Select product

and choose your product.

Image 7-2
Product

4. Click

Go

.

K5903129 NGS-D320 29/09/2016

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Summary of Contents for NGS-D320 Lite

Page 1: ...NGS D320 User Guide NGS D320 Lite NGS D320 Pro Applicable for software versions V2 1 0 and higher K5903129 00 29 09 2016...

Page 2: ...Barco NV President Kennedypark 35 8500 Kortrijk Belgium Phone 32 56 23 32 11 Fax 32 56 26 22 62 Support www barco com en support Visit us at the web www barco com Printed in Belgium...

Page 3: ...oduction 21 4 2 2 Browser support 21 4 2 3 WebUI overview 21 4 2 4 Login 22 4 3 Discovery 23 4 3 1 Introduction 23 4 3 2 Barco Device Discovery Tool 24 4 3 3 Discovery via OSD 24 4 3 4 Web Interface D...

Page 4: ...ctivities 45 7 1 Reaching the local Barco helpdesk and online support 45 7 2 Online product support 46 7 3 Reporting an issue in SalesForce com 46 8 Important information 49 8 1 Safety information 49...

Page 5: ...tic EDID management and scaling at the decoding side the best experience in distributing graphics and video over IP is guaranteed Fiddling with displays to get a good picture is thus unnec essary Swit...

Page 6: ...evice NGS D320 1 3 What s in the box NGS D320 box content Your Barco NGS D320 comes with Quick Start Guide mains cable EU mains cable US external power supply 12V 60W Keep your original packaging It i...

Page 7: ...rted Encoder Decoder Local A brief description for each media mode is given below Encoder The device is typically connected to a desktop PC or server The corresponding decoder can be Another NGS D320...

Page 8: ...ms with NGS D320 devices for compatible products 1 2 3 4 5 6 7 8 9 6 6 Image 2 2 Decoder installation 1 NGS D320 encoder 2 Barco device or PC server 3 Switch 4 NGS D320 decoder 5 Screen headset speake...

Page 9: ...ent control modes The device can be controlled in 2 modes Locally or Unmanaged mode Centrally or Managed mode Unmanaged mode In this mode the device is used stand alone Each device is controlled opera...

Page 10: ...de 1 H 264 stream from independent sources simultaneously Level 5 1 N A Can only encode OR decode 1 L5 1 stream up to 4K resolution not 2 Maximum resolution 2560x1600 30fps 4096x2160 15fps 2 streams 2...

Page 11: ...encode 2 inputs e g 1 DP and 1 DVI and also configured to decode 1 output e g 1 DVI or 1 DP When the 2 inputs are active active syncs detected the device will only encode decoding will be disabled If...

Page 12: ...s Output timing By default the timing on the output video connector will be set to the first preferred detailed timing in the EDID of the display The timing can also be set to a specific timing ignori...

Page 13: ...k settings Ports The table below lists the ports used for the various protocols on the NGS D320 Port Protocol TCP 443 https for web interface and API TCP 554 RTSP TCP 5901 VNC for keyboard mouse forwa...

Page 14: ...or One fixed multicast unicast or AND one unicast negotiated through RTSP SDP The streams are described via SDP Session Description Protocol For each stream an SDP will be available Refer to Encoder s...

Page 15: ...that a decoder must be capable to decode A decoder that conforms to a level must be able to decode all bitstreams encoded for that level and all lower levels The NGS D320 supports L4 0 L5 0 and L5 1 3...

Page 16: ...ownscaling The selected profile may result in downscaling of the input source resolution to the maximum resolution supported by this profile The below table shows an example Input Profile Stream out m...

Page 17: ...D320 decoder then Connect any USB keyboard and mouse to the decoder Connect the PC via USB to the encoder Set the PC keyboard local to match the actual connected keyboard either use locale or use lay...

Page 18: ...2 Product information 16 K5903129 NGS D320 29 09 2016...

Page 19: ...ON Keep the space around the fans free so that the ventilation air is not ob structed The MAC address of the device can be found on a label at the bottom of the device 3 1 Front view Illustration The...

Page 20: ...Input 7 HDMI Out LED Orange No display attached to HDMI out Green Display attached to HDMI out 8 Video Output HDMI HDMI Output 9 Power LED Green Power OK Red Wrong power supply connected Functionality...

Page 21: ...details The NGS D320 provides the connections as shown below 11 1 2 3 4 5 6 7 9 10 8 12 Image 3 4 Rear connections of the NGS D320 Connector part Connecting device use 1 Power input Power source 12V...

Page 22: ...1 Ethernet interface RJ45 cage Dual 1Gb Ethernet connection Left connector secondary 1Gb ethernet connection Right connector primary 1Gb ethernet connection For both RJ45 connectors there are two LEDs...

Page 23: ...Browser support WebUI access The WebUI can be accessed over https protocol The WebUI is supported in all major browsers in their current release at the time of writing Internet Explorer Mozilla Firef...

Page 24: ...esh button which only refresh the actual page being displayed 4 2 4 Login Introduction Open your browser and navigate to the device by entering the IP address of the device Image 4 2 Login To find the...

Page 25: ...3 for explanation Administrator The webUI is fully accessible all changes can be made User name admin The initial admin password was set an initial logon The admin password can be changed in the Admi...

Page 26: ...ure The Barco Device Discovery Tool is available at http www barco com networktools 1 3 2 Image 4 4 Barco Device Discovery Tool 1 Select NGS D320 2 Choose the device serial number from the list or ent...

Page 27: ...utputs3 IP address Device IP address More information on the device software version serial number can be shown in the table by click ing This table is read only It cannot be used for multiple device...

Page 28: ...ices currently in Identification mode Tip You might need to refresh the table by pressing to update the data to the current status 4 4 Device info 4 4 1 Introduction Device Info menu In this menu you...

Page 29: ...is shown here Change the name here and give it a meaningful name Model The device model is shown here Serial number The device serial number is shown here Software version The version of the software...

Page 30: ...n this log can be useful for troubleshooting or can be requested by Barco personnel during support Log files are reset after a reboot Download status plain text 1 Press the link Download status plain...

Page 31: ...s of the analog audio output VNCClient information on the VNC client for the HID communications channel Rtspserver status of the RTSP server The RTSP server lists the SDP of any configured stream in t...

Page 32: ...the device acces with these two checkboxes 1 Allow user read only access When checked the user can login to the device webUI with the user account password The user obtains read only access When unche...

Page 33: ...vice settings to factory default including network and pass word settings 4 4 5 Software upgrade How to perform a software upgrade There are three methods to perform software upgrade 1 Upgrade by uplo...

Page 34: ...ttings menu In this menu you can configure the device s operational behavior on the network 1 Select the tab Settings to start Image 4 14 Settings _ Menu 2 You can choose one of these tabs to modify t...

Page 35: ...practices 4 5 2 1 IP settings Default By default the device is configured to Dynamic IP addressing using DHCP The DHCP server will automatically provide the device with the following network configur...

Page 36: ...out first having to go to each box individually to enable managed mode hereby defeating the concept of having a system Refer to the applicable Barco Management System Installation Guide to operate the...

Page 37: ...view Encoder settings tab 1 Select the tab Encoder Settings Image 4 16 Settings _ Encoder settings The Encoder Settings page allows to set up the device for encoding streaming media 2 Press the Refres...

Page 38: ...ault the Input EDID is set to Default EDID Choose the desired Input EDID setting in the Input EDID drop down box Select the default setting or one of the specific timings Image 4 18 Encoder settings D...

Page 39: ...work correctly with VLC Video will not play back Disable the associated audio USB to allow software decode video playback with VLC 6 Press Apply to save settings 4 5 3 4 HDMI Audio In 1 The Encoding...

Page 40: ...advance 4 5 4 2 Audio Headphone Line Out 1 Select Headphone or Line Out to be configured for streaming Image 4 22 Decoder settings Audio out 2 The Volume is by default set to 100 Change the slider to...

Page 41: ...m is selected the Custom url field will automatically be filled in It is also possible to manually type a url into the Custom url field to connect to an audio stream 4 Press Apply to save settings 4 5...

Page 42: ...video output By default this is set to auto and association will be made with first connected output Image 4 25 Decoder settings USB Peripherals You can also force association to a video output by sel...

Page 43: ...excess liquid may cause damage to internal electronics Instead apply the liquid to the cleaning cloth 2 To remove stains use a damp cloth with non aggressive cleaning products Do NOT use abrasive cle...

Page 44: ...5 Cleaning your device 42 K5903129 NGS D320 29 09 2016...

Page 45: ...repack the NGS D320 1 Open the box and remove the upper foam Image 6 1 Repacking 2 Place the NGS D320 in the left whole of the foam 3 You may also put the cables back at the right side 4 Place the up...

Page 46: ...6 Repackaging instructions 44 K5903129 NGS D320 29 09 2016...

Page 47: ...ne support How to reach 1 Go to Barco s website www barco com Image 7 1 Website Barco 2 Click on the drop down next to Training Support and select Support 3 Select A specific product click Select prod...

Page 48: ...support provides Software drivers Manuals documentation Knowledgebase Spare parts Training Download software 1 In myBarco click Select your product and choose your product The window Product Support a...

Page 49: ...quest form Image 7 5 Service request form 4 Click Submit Add Attachment 5 Click Choose File and browse to the file to attach 6 Click Attach file 7 To add extra files repeat the Choose File and Attach...

Page 50: ...7 Service activities Image 7 6 Attach file s An overview will be displayed Extra information can be added Your service request is logged 48 K5903129 NGS D320 29 09 2016...

Page 51: ...mixture Equipment not suitable for use in the presence of a flammable anesthetic mixture with air or with oxygen or nitrous oxide Power connection Equipment with external 12 VDC power supply Power re...

Page 52: ...g near a bathtub washbasin swimming pool kitchen sink laundry tub or in a wet basement Ventilation Do not cover or block any ventilation openings in the cover of the set When installing the device in...

Page 53: ...AboutBarco weee Turkey RoHS compliance T rkiye Cumhuriyeti AEEE Y netmeli ine Uygundur Republic of Turkey In conformity with the WEEE Regulation RoHS Chinese Mainland RoHS RoHS Barco RoHS MCV Accordin...

Page 54: ...uidelines of environ ment friendly use period of electronic information products of Chinese Mainland Image 8 1 8 3 Regulatory compliance information FCC class A This equipment has been tested and foun...

Page 55: ...nterference with licensed communication equipment WARNING This equipment is compliant with Class A of CISPR 32 In a residential en vironment this equipment may cause radio interference 8 5 Explanation...

Page 56: ...d New Sealand Indicates the USB connectors on the device Indicates the DisplayPort connectors on the device Indicates the legal manufacturer Indicates the manufacturing date Indicates the temperature...

Page 57: ...use only under the specific terms of a software license agreement between Barco NV or Barco Inc and the licensee No other use duplication or disclosure of a Barco software product in any form is autho...

Page 58: ...GMP v3 RTP RTSP DNS NTP RTSP Sessions Multicast maximum 12 simultaneous RTSP session per channel Unicast maximum 2 simultaneous RTSP session per channel Discovery Zeroconf SAP RFC 2974 Number of chann...

Page 59: ...158 F Sound level Typical 32dBA at 20 C Mounting Optional VESA adapter plate or 1U rack mount for 2 devices Standalone HTTPS Web interface Firmware upgrade HTTPS Web interface USB Storage Device Ether...

Page 60: ...PURPOSE IN NO EVENT SHALL THE COPYRIGHTHOLDER OR ANY OTHER CONTRIBUTOR BE LIABLE FOR DIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES HO...

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