11 Product Support and Maintenance
11.1 Repairs
Contact Banner Engineering for troubleshooting of this device. Do not attempt any repairs to this Banner device; it contains
no field-replaceable parts or components. If the device, device part, or device component is determined to be defective by
a Banner Applications Engineer, they will advise you of Banner's RMA (Return Merchandise Authorization) procedure.
Important: If instructed to return the device, pack it with care. Damage that occurs in return shipping is
not covered by warranty.
You may be asked to provide the configuration file and the data log file (.cdf) to aid in troubleshooting.
11.2 Contact Us
Banner Engineering Corporate headquarters is located at:
9714 Tenth Avenue North
Minneapolis, MN 55441, USA
Website:
Phone: + 1 888 373 6767
For worldwide locations and local representatives, visit
11.3 Banner Engineering Corp. Software Copyright Notice
This software is protected by copyright, trade secret, and other intellectual property laws. You are only granted the right to use the software and only for the purposes
described by Banner. Banner reserves all other rights in this software. For so long as you have obtained an authorized copy of this software directly from Banner, Banner
grants you a limited, nonexclusive, nontransferable right and license to use this software.
You agree not to use, nor permit any third party to use, this software or content in a manner that violates any applicable law, regulation or terms of use under this Agreement.
You agree that you will not reproduce, modify, copy, deconstruct, sell, trade or resell this software or make it available to any file-sharing or application hosting service.
Disclaimer of Warranties. Your use of this software is entirely at your own risk, except as described in this agreement. This software is provided "AS-IS." To the maximum
extent permitted by applicable law, Banner, it affiliates, and its channel partners disclaim all warranties, expressed or implied, including any warranty that the software is fit for
a particular purpose, title, merchantability, data loss, non-interference with or non-infringement of any intellectual property rights, or the accuracy, reliability, quality or content
in or linked to the services. Banner and its affiliates and channel partners do not warrant that the services are secure, free from bugs, viruses, interruption, errors, theft or
destruction. If the exclusions for implied warranties do not apply to you, any implied warranties are limited to 60 days from the date of first use of this software.
Limitation of Liability and Indemnity. Banner, its affiliates and channel partners are not liable for indirect, special, incidental, punitive or consequential damages, damages
relating to corruption, security, loss or theft of data, viruses, spyware, loss of business, revenue, profits, or investment, or use of software or hardware that does not meet
Banner minimum systems requirements. The above limitations apply even if Banner and its affiliates and channel partners have been advised of the possibility of such
damages. This Agreement sets forth the entire liability of Banner, its affiliates and your exclusive remedy with respect to the software use. You agree to indemnify and hold
Banner and its affiliates and channel partners harmless from any and all claims, liability and expenses, including reasonable attorney's fees and costs, arising out of your use of
the Services or breach of this Agreement (collectively referred to as "Claims"). Banner reserves the right at its sole discretion and at its own expense, to assume the exclusive
defense and control of any Claims. You agree to reasonably cooperate as requested by Banner in defense of any Claims.
11.4 Banner Engineering Corp. Limited Warranty
Banner Engineering Corp. warrants its products to be free from defects in material and workmanship for one year following the date of shipment. Banner Engineering Corp. will
repair or replace, free of charge, any product of its manufacture which, at the time it is returned to the factory, is found to have been defective during the warranty period. This
warranty does not cover damage or liability for misuse, abuse, or the improper application or installation of the Banner product.
THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED (INCLUDING, WITHOUT LIMITATION, ANY
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE), AND WHETHER ARISING UNDER COURSE OF PERFORMANCE, COURSE OF DEALING
OR TRADE USAGE.
This Warranty is exclusive and limited to repair or, at the discretion of Banner Engineering Corp., replacement. IN NO EVENT SHALL BANNER ENGINEERING CORP. BE
LIABLE TO BUYER OR ANY OTHER PERSON OR ENTITY FOR ANY EXTRA COSTS, EXPENSES, LOSSES, LOSS OF PROFITS, OR ANY INCIDENTAL, CONSEQUENTIAL OR
SPECIAL DAMAGES RESULTING FROM ANY PRODUCT DEFECT OR FROM THE USE OR INABILITY TO USE THE PRODUCT, WHETHER ARISING IN CONTRACT OR
WARRANTY, STATUTE, TORT, STRICT LIABILITY, NEGLIGENCE, OR OTHERWISE.
Banner Engineering Corp. reserves the right to change, modify or improve the design of the product without assuming any obligations or liabilities relating to any product
previously manufactured by Banner Engineering Corp. Any misuse, abuse, or improper application or installation of this product or use of the product for personal protection
applications when the product is identified as not intended for such purposes will void the product warranty. Any modifications to this product without prior express approval
by Banner Engineering Corp will void the product warranties. All specifications published in this document are subject to change; Banner reserves the right to modify product
specifications or update documentation at any time. Specifications and product information in English supersede that which is provided in any other language. For the most
recent version of any documentation, refer to:
www.bannerengineering.com/patents
R-GAGE
®
Q130RA Sensor
www.bannerengineering.com - Tel: + 1 888 373 6767
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