Troubleshooting 46
Connection indication on TV
When selecting a new source on the TV the Menu banner may indicate either of the following messages shown in the table below. See table for
explanation.
Message in menu banner
Meaning
CONNECTING . . . . (4 dots)
Waiting for product comes online
CONNECTING . . . . . (5 dots)
Waiting for FPS* streaming to start,
NL already connected
Debug logging
In service situations do the following:
- Enable debug logging: remove Socket cover, and in the
About
menu list select
Diagnostics & Usage
and set
Enable debug logging
to
On
.
- Follow instructions in the display.
- If possible, make a film or take photos of indicators and activities.
- When relevant, Submit logs by pressing the
Submit
button and film/photos. Remember to state time and serial numbers for both the BeoSound
Moment hub (SoundHeart) and the BeoSound Moment interface (Jukebox).
Display operations are unstable
When the BeoSound Moment interface (Jukebox) is placed for charging in the BeoSound Moment hub SoundHeart) the operation on the display
may be unstable. This can be solved in either of the following two ways:
- The touch frequency on the BeoSound Moment interface (Jukebox) can be changed to another frequency; see the Service Manual BeoSound
Moment, page 2.11.
- The BeoSound Moment hub (SoundHeart) can be connected to the ground wire in the mains wall outlet, conditional the installation provides such.
See Grounding Cabinet
Drop-outs in sound
If drop-outs are observed when using TV speakers, the problem may be solved by increasing the NETWORK DELAY setting in the TV.
Follow these instructions:
- Enter Customer Service Menu and select
SETTINGS.
- In the entry field for NETWORK DELAY; WLAN change the value to e.g. 5000 ms.
- If this solves the problem then decrease the delay value in steps of 1000 ms as long as no drop outs are heard.
* FPS ~ Fast Precision Streaming
Summary of Contents for BeoSound Moment
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