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ServiceTool - Software update     58

USB memory stick Software update- via ServiceTool

Prepare USB socket (SERVICE)

To get access to the USB socket underneath the USB cover marked SERVICE, the USB cover 
must be removed, see illustration. If needed use the tool for disassembly. 

Note: Reset via the pin hole is not needed.

Prepare USB memory stick

Prepare content on a USB memory stick; i.e. the SW-package to have installed.
It is recommended that the USB memory stick is emptied for files and folders to avoid loss of 

data.

[File formats supported are: FAT16, FAT32 and file with the name ‘sfupdate’].

Downloading to USB memory stick

-  Start ServiceTool (computer).

Ensure the ServiceTool has the newest update.

-  Connect USB memory stick to the ServiceTool (computer).
-  In the 

USB memory stick 

drop-down list select the drive for the USB device.

- Press 

Read

 to read the current 

Software on USB memory stick

.

-  In the 

Select Software Build

 drop-down list select the desired SW build.

- Press 

Copy

 - and the selected SW build will be copied to the USB memory stick.

-  Wait while downloading.
-  Remove the USB memory stick from the ServiceTool (computer).

Uploading from USB memory stick to BeoSound Moment hub (SoundHeart)

-  Power Off the BeoSound Moment and ensure the BeoSound Moment hub (SoundHeart) is turned Off.
-  Insert the USB memory stick into the SERVICE USB socket in the bottom of the BeoSound Moment hub (SoundHeart).
-  Press and hold the Power On/Off button for 10 seconds to start the update process.

-  Wait for update to finish. It may take up to 10 minutes.

-  Remove the USB memory stick into the SERVICE USB socket in the BeoSound Moment hub (SoundHeart).

The BeoSound Moment will start up in First-time-setup mode.

USB  

cover

Summary of Contents for BeoSound Moment

Page 1: ...BeoSound Moment Type 2980 2988 BeoSound Moment interface Jukebox Type 2979 2998 BeoSound Moment hub SoundHeart Type 2997 Installation Guide English version 1 1 Version 1 0 2015 01 26...

Page 2: ...lity wireless sound BeoSound Moment hub SoundHeart connects to the home router AP either via a LAN cable or wirelessly The BeoSound Moment interface Jukebox connects to the home router AP wirelessly o...

Page 3: ...igates you to the previous view Navigates you directly to the start page Navigates directly to the table of contents these are active links click the link to be directed directly to the associated sec...

Page 4: ...r listening pattern throughout a week which means that you can choose PatternPlay so that your listening preference is what you get when at the time where PatternPlay is activated However it is still...

Page 5: ...the BeoSound Moment hub SoundHeart and a media server although it is possible to use wireless connections Descriptions on whether to use a Basic Network setup or a Bang Olufsen Network setup is found...

Page 6: ...d to the hand held device from Apple App Store or Google Play Store see page 49 QR code used to download the BeoMusic App from AppStore QR code used to download the BeoMusic App from Google Play Bluet...

Page 7: ...al information read about the MoodWheel When the wooden side is not visible the display can shift between three views in an endless loop mood wheel tiles of covers radio channels and list of tracks Pa...

Page 8: ...is ON Playing can be started by either pressing the Mute button again or press Play via the a single tap in the centre button of the touch wheel or start playing from the BeoMusic App Socket cover Th...

Page 9: ...ss connection to an Access Point SPEAKERS Connects to speakers using Power Link Product cable LINE IN Connects to a music source using RCA connectors See page 41 about sensitivity on LINE IN Connects...

Page 10: ...king yellow The BeoSound Moment interface Jukebox is not connected to the home router AP Move within range of the home router AP and make sure the home router AP is powered On and available Availabili...

Page 11: ...es the auto detection mode Press Network button SoftAP mode The BeoSound Moment hub SoundHeart disconnect to the AP and acts as a SoftAP See page 51 Setting up to the home router AP is required manual...

Page 12: ...reset is being performed Prerequisite to this is that the BeoSound Moment interface Jukebox has connection to the BeoSound Moment hub SoundHeart via the home router AP After a while the First time set...

Page 13: ...If less than 1 second no action will take place If more than 5 seconds the aluminium touch wheel and the wood touch wheel will loose function to continue from this situation place the BeoSound Moment...

Page 14: ...ms no time out Wired or wireless network connection is not established Critical firmware problem Red slow flashing 200 ms 100 ms no time out Critical firmware problem Disconnect product from mains and...

Page 15: ...or wirelessly via Wireless Power Link Tx Sharing speakers with TV Network Link Sharing speakers with the TV in same room In an integrated setup also known as television speaker sharing This means that...

Page 16: ...ster or AV Master In Settings NetworkLink ensure Connect to primary has the BeoSound Moment 12345678 actual serial number selected from the drop down list In Sources visible in ML the various sources...

Page 17: ...Consequently this reduces the distance to placement of wireless speakers in certain directions This is especially at each side behind and below the BeoSound Moment hub SoundHeart The distance must be...

Page 18: ...tance between the BeoSound Moment and any receiver must not exceed 12 m 40 ft Ideally there must be placed no objects between the BeoSound Moment and the speakers especially not objects consisting of...

Page 19: ...the BeoSound Moment hub SoundHeart temporarily into SoftAP mode See page 51 Initiating setup The BeoSound Moment is brought into First time setup by first initiating a Factory reset see page 12 and a...

Page 20: ...Going to previous page even makes it possible to connect wireless speakers When a Yes button related to either of the speaker types is pressed and a speaker is found connected a page is displayed as f...

Page 21: ...to add your personal music collection The music collection can either be placed in a DLNA media server BeoSound 5 BeoMaster 5 or iTunes on a computer If only one media server s found it will be select...

Page 22: ...with at check mark Press on the appropriate button DOWNLOAD FOR MAC or DOWNLOAD FOR WINDOWS An installation wizard for the Twonky Server will guide the user through the installation making the comput...

Page 23: ...figuring the music collection database It may take several hours as approx 1000 tracks are processed per hour The database can hold at least 10 000 tracks When completed a check mark is shown in the u...

Page 24: ...mium a required subscription that is paid by a monthly fee No advertisements and no limitations Free of charge for the first 15 days See details on Deezer via a wikipedia look up Libraries Favourite t...

Page 25: ...fields presented Note the e mail address is used as user name when setting up the BeoSound Moment Press the Sign UP button Recommended settings Press By Location and choose relevant continent country...

Page 26: ...can also be done later see page 33 Note Only one Media Server NAS can be chosen Bluetooth streaming Any hand held device that has access to music content and has a bluetooth radio can play the conten...

Page 27: ...de using The BeoMusic App and select Standby from the function list This also set the speakers in Standby mode A BeoRemote One or Beo4 This also set the speakers in Standby mode The Play Pause is set...

Page 28: ...ng as the BeoSound Moment interface Jukebox is within the reach of the home router AP it can be used for operating the BeoSound Moment Charging levels When the BeoSound Moment interface Jukebox is pla...

Page 29: ...d play queue from the media server MUSIC LINE IN plays the line in connected source MUSIC PATTERENPLAY starts playback of PatternPlay MyButton switches on the source dedicated to the MyButton see onli...

Page 30: ...nected source Volume Volume PLAY STOP Previous Next Standby Mute Add A AUX to list St By LIST ADD AV and find A AUX using navigation up button and select by pressing Then press and hold BACK Beo4 in a...

Page 31: ...App Playing via BeoSound Moment connected speakers Play Pause Previous Next Volume wheel Adjust volume up or down Playing via BeoSound Moment using TV speakers Mute Previous Next Volume Volume BeoSoun...

Page 32: ...d right for previous track The methods of handling is seen in the guide delivered with the product BeoMusic App The BeoMusic App is used on hand held devices to control the BeoSound Moment See page 49...

Page 33: ...SW SoundHeart serial number SoundHeart type number and main processor firmware version Also HW revisions are stated regarding the Main Board the Main Processor module and the Wireless Power Link Tx m...

Page 34: ...on the battery is left Troubleshooting The following submenus can be activated Logs that will present the important parts of the log file of the BeoSound Moment Product configuration that lists the sp...

Page 35: ...to Off not recommendable A check for new updates are made every night local time somewhere between T00 00 and T06 00 and takes only place if automatic update is set to On and it BeoSound Moment is in...

Page 36: ...description about TuneIn functions and features Enter TuneIn credentials When Enter TuneIn credentials is greyed out an account is related to in the BeoSound Moment When Enter TuneIn credentials are s...

Page 37: ...tent in the database i e music title artist cover and mood will be removed and new data organized in the database will be built based on the music content selected BeoMusic App Download BeoMusic App R...

Page 38: ...Sound Moment Advanced settings Use DHCP If DHCP shall be used in the home router AP this can be chosen by pressing On default setting The BeoSound Moment receives IP addresses dynamically from the hom...

Page 39: ...pe For each speaker press Locate and press the appropriate channel Note that subwoofer speakers will have subwoofer as channel The speakers will then be connected Set up wired speakers Read instructio...

Page 40: ...the first time setup In this case the setting will be set to On If TV speakers are set to Off it can be decided to choose to use the TV speakers by pressing on On When TV speakers are set to On and i...

Page 41: ...imum level 90 and the possible choices are Maximum level 90 Loud level 80 Medium level 70 Quiet level 60 Sensitivity on line in Setting on the input sensitivity level on devices cabled to the line in...

Page 42: ...st to see all languages selectable Danish German English Spanish French Italian Japanese Dutch Portuguese Russian Slovenia Swedish Language The language set as display Language either during First tim...

Page 43: ...o Off When set to On the tracks in the playlist is shown in alphabetical order When set to Off the order is as selected and or on the recording Also please read information on the display Artist A Z i...

Page 44: ...vers and moods and when Rebuild is activated a new content database will be made See also page 12 Settings regarding language time date music sources etc are not affected Factory reset Pressing Reset...

Page 45: ...t arrow may be used Let go and wit approx 5 s until LED switch Off Mode 1 is set BeoLink Converter NL ML setup BeoSound Moment only supports integrated setup with one product TV Network Link or BeoLin...

Page 46: ...nd Moment interface Jukebox Display operations are unstable When the BeoSound Moment interface Jukebox is placed for charging in the BeoSound Moment hub SoundHeart the operation on the display may be...

Page 47: ...in BeoSound Moment interface Jukebox AzurWave Technology is the wireless circuit in the BeoSound Moment hub SoundHeart No sound when set to play The Mute button is activated and On indicated by the Mu...

Page 48: ...d when this takes place in another TV than the first one that has been used in such a way the recent TV will play the BeoSound Moment source and the BeoSound Moment will show this latest TV in the Sou...

Page 49: ...splayed in clear text BeoMusic App QR code The QR code is scanned in the display of the BeoSound Moment interface Jukebox for the BeoMusic App home page from which the BeoMusic APP can be downloaded t...

Page 50: ...y be connected If needed a cable adapter from RCA connectors to RJ45 may be required Insert the RJ45 plug into one of the SPEAKER sockets To make use of the speakers and to make the speaker setup make...

Page 51: ...tablishing connection First time setup The two devices may not have connection established to the AP in the following situations At first time setup When the home router AP is replaced by a new one Wh...

Page 52: ...be connected to mains and earth using the Mains grounding kit see the Retail Ordering System that provides a soft ground connection The RJ45 plug with the mains cable can be placed in either of the S...

Page 53: ...re that ServiceTool is updated to the latest version If not upgrade and restart ServiceTool Scroll down to BeoSound section Select BeoSound Moment and click Launch Click next to each item to expand th...

Page 54: ...ter BeoSound Moment interface Jukebox into production mode by 1 Move the BeoSound Moment interface Jukebox away from charging on the BeoSound Moment hub SoundHeart 2 Tap 4 times on centre of the alumi...

Page 55: ...acement connect the ServiceTool to the BeoSound Moment hub SoundHeart See page 53 Press Configure to update the Wireless Power Link Tx with the correct information Press Read to read the current count...

Page 56: ...rs Enter the same serial number again to confirm and ensure the number is entered correctly Complete by pressing OK If Successful continue USB memory stick software update see page 58 before any other...

Page 57: ...ox as follows Remove Socket cover Select Software update Press Check for updates If new SW found press Update now If menus are not accessible use one of the following methods for SW update LAN Softwar...

Page 58: ...er In the USB memory stick drop down list select the drive for the USB device Press Read to read the current Software on USB memory stick In the Select Software Build drop down list select the desired...

Page 59: ...nt mode which will take a while Changing WiFi region Connect product to ServiceTool and ensure connection is established see page 54 In the Change Region drop down list select appropriate region Press...

Page 60: ...d ensure the number is entered correctly and press OK If Successful message is displayed and a reboot will take place If Failed redo this instruction step Wait for product to reboot If any of the othe...

Page 61: ...xembourg Monaco Norway Oman Poland Portugal Romania Saudi Arabia Serbia Slovak Republic Slovenia Spain Sweden Switzerland Turkey 2982 Botswana Ghana Ireland UK HF3 2980 Bahrain Chile Egypt India Malay...

Page 62: ...omputers is regarded a transmission system The distance between a 5 GHz transmitter and a speaker must be no more than 12 m 40 ft see page 18 The stereo surround sound setup must be within an area of...

Page 63: ...Band to scan in the 5 GHz band Press Wi Fi and select the net board of your computer in this example Intel R Centrino R Advanced N 6205 to enable the on board WLAN Click on the tool to have the Displ...

Page 64: ...Site survey Wi Spy 64 Channel No s Display selected networks Colouring by Density Wi Fi Channels Full 5GHz band set check mark...

Page 65: ...45 socket Pin 1 Not used Pin 2 ATI_Tx Pin 3 ATI_Rx Pin 4 ATI_ON Pin 5 Not used Pin 6 Not used Pin 7 GND Pin 8 Not used Shield Data GND SPEAKERS RJ45 used for Power Link 1 and 2 Pin 1 Not used Pin 2 PL...

Page 66: ...tion 51 sequence 19 Follow up 5 G Grounding cabinet 52 H Home router AP 5 19 I Icon indications 10 Incorrect product TV speakers 47 Initial knowledge 5 Initiating setup 19 Interface 32 IP address 33 I...

Page 67: ...App 31 BeoRemote One 29 BeoSound Essence Remote control 30 Remote controls 29 Reset 44 Reset functions 12 S Scenarios supported 15 Sensitivity 47 on line in 41 signal to speakers 18 Serial Number 33...

Page 68: ...34 Wireless icon 10 Wireless Network button 11 Wireless Speaker button 11 Wireless Speaker LED indications 14 Wireless speakers reduced distance 17 setup 39 Wi Spy 63 setting up 63 WMA lossless files...

Page 69: ...69...

Page 70: ...now 49 Use of ServiceTool 53 Combination of Channel pattern and product type No Wireless Power Link on 5 GHz 61 Distance between 5 GHz transmitters 62 Site survey Wi Spy 63 Connection specifications 6...

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