Warranty
Each instrument manufactured by Panametrics is
warranted to be free from defects in material and
workmanship. Liability under this warranty is limited to
restoring the instrument to normal operation or replacing
the instrument, at the sole discretion of Panametrics. Fuses
and batteries are specifically excluded from any liability.
This warranty is effective from the date of delivery to the
original purchaser. If Panametrics determines that the
equipment was defective, the warranty period is:
• one year from delivery for electronic or mechanical
failures
• one year from delivery for sensor shelf life
If Panametrics determines that the equipment was
damaged by misuse, improper installation, the use of
unauthorized replacement parts, or operating conditions
outside the guidelines specified by Panametrics, the repairs
are not covered under this warranty.
The warranties set forth herein are exclusive and are in lieu
of all other warranties whether statutory, express or implied
(including warranties or merchantability and fitness for a
particular purpose, and warranties arising from course of
dealing or usage or trade).
Return policy
If a Panametrics instrument malfunctions within the warranty
period, the following procedure must be completed:
1. Notify Panametrics, giving full details of the problem,
and provide the model number and serial number
of the instrument. If the nature of the problem indicates
the need for factory service, Panametrics will issue a
RETURN AUTHORIZATION NUMBER (RAN), and shipping
instructions for the return of the instrument to a service
center will be provided.
2. If Panametrics instructs you to send your instrument
to a service center, it must be shipped prepaid to the
authorized repair station indicated in the shipping
instructions.
3. Upon receipt, Panametrics will evaluate the instrument
to determine the cause of the malfunction.
Then, one of the following courses of action will then
be taken:
• If the damage is covered under the terms of the warranty,
the instrument will be repaired at no cost to the owner
and returned.
• If Panametrics determines that the damage is not
covered under the terms of the warranty, or if the warranty
has expired, an estimate for the cost of the repairs at
standard rates will be provided. Upon receipt of the
owner’s approval to proceed, the instrument will be
repaired and returned.
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