BainUltra AMMA BALNEO, Owner'S Manual

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WARRANTY | OWNER’S MANUAL
BAINULTRA LIMITED WARRANTY
BAINULTRA THERMOMASSEUR
®
: 20 YEARS, VEDANA
®
: 5 YEARS
LIMITED WARRANTY
This limited warranty is extended only to the original purchaser of the unit who has
possession of his or her receipt of purchase, and is valid only when the unit has been
purchased through an authorized Bains Ultra Inc. (“BainUltra”) retailer and has been
registered with BainUltra (registration not required for consumer purchasers domiciled
in the Province of Québec). This warranty is not transferable under any circumstance.
Please note that you are responsible for inspecting the product and all parts prior to
installation. This warranty will not apply if a product with visible defects has been
installed without providing notice to BainUltra of the defect.
Your BainUltra ThermoMasseur ® , or BATH is covered by the best warranty in the indus-
try. BainUltra guarantees the acrylic and motor turbine of your bath for a twenty-(20)
year period from the original purchase date against defects in materials and workman-
ship.
In the case of the electronic components of the therapeutic baths, Vedana parts and
the new technologies Geysair, AromaCloud ® , WarmTouchShell ® and Illuzio chromatherapy.
BainUltra guarantees against defects in materials and workmanship for a five-(5) year
period from the original purchase date.
Towel bars, grab bars and claw feet are guaranteed for a two-(2) year period.
The wastes and overflows are guaranteed for a one-(1) year period from the original
purchase date.
The Akasa ® Bath Pillow and Comfort Cushion are guaranteed for a two (2) year period.
For the wooden complementary product Akasa (Chair, footrest, legrest, espalier),
BainUltra guarantees that, in their original manufacturing form, these parts are
free of any manufacturing, dimensional or strongly apparent natural defects for a
one-(1) year period from the original purchase date.
Tile flanges are guaranteed prior to installation only.
BainUltra products are designed for residential use only. BainUltra products used
for commercial or display applications will be limited to a two-(2) year warranty against
defects in materials and workmanship regardless of the specific nature of any potential
defects.
BainUltra products sold outside of North America will be limited to a parts-only war-
ranty through the dealer of the sale. Our service department will help diagnose any
problems with your unit and will provide parts only for repairs or replacements covered
by the warranty. All parts will be shipped to the dealer in North America. BainUltra will
not be responsible for cost of shipping or servicing outside of North America. Any part
that must be changed during the warranty period will be covered by the original warran-
ty or for a two-(2) year period following replacement, according to the first contingency.
EXCLUSIONS
The above-stated limited warranty applies as long as: i) the damage is not caused by an
accident, abuse, misuse, fire, insects, use of abrasive products, force majeure or an act
of God. The above-stated limited warranty does not apply to:
i) Transport, handling or installation damages; or ii) wood components that will, be-
cause of their organic nature, expand when exposed to seasonal changes, normal heat-
ing variations and normal exposure to sunlight which will slightly alter the wood tint.
Moreover, this warranty is void if: i) your BainUltra ThermoMasseur ® bath, your Vedana ® ,
or any other BainUltra product is installed by anyone other than a licensed contractor;
ii) your BainUltra bath, your Vedana ® , or any other BainUltra product or part thereof has
been modified or if any repairs have been attempted by anyone other than BainUltra,
an authorized BainUltra dealer, or other representative of BainUltra; or iii) the unit is
installed outdoors, or has not been installed in accordance with BainUltra’s instructions,
or in compliance with local codes and ordinances.
Because of their organic nature, wood components will expand and contract with
seasonal changes and normal heating variations. With time, normal exposure to
sunlight will slightly alter the wood tint. These changes are not covered by the warranty.
Any and all components that are not provided by BainUltra, as well as any items at-
tached or installed on your BainUltra ThermoMasseur ® , your Vedana ® , or on any other
BainUltra product after the date of manufacture are expressly excluded from this
limited warranty.
This limited warranty does not cover any breakage and/or damage resulting from
improper (non-factory) installation of AromaCloud
®
technology. For further information,
refer to the AromaCloud
®
Localisation document.
PROCEDURE
Any defect involving BainUltra’s potential liability under this limited warranty shall be
reported to BainUltra within ten (10) days of its occurrence. To assist you with your war-
ranty, please contact BainUltra’s customer service by email, telephone or fax between
8 a.m. to 6 p.m.
Monday to Thursday (EST) or 8 a.m. to 5 p.m. on Friday (EST).
Email: info@bainultra.com
Tel.: 1 800 463-2187 or 418 831-7701
Fax: 1 800 382-8587 or 418 831-6623
BainUltra Inc.
956, chemin Olivier
Lévis, Québec
Canada G7A 2N1
Proof of purchase and date of purchase will be required. Units claimed to be defective
shall be held until inspected by an authorized representative of BainUltra, and upon
their specific instructions, units found to be defective will be repaired or replaced at
BainUltra’s exclusive choice. The liability of BainUltra with respect to the sale of this
unit shall be limited to repair or replacement by a similar product as provided above and
does not include any cost of removal, reinstallation, transport and shipping of defective
product, loss of time, salary or any other expenses as well as any consequential dam-
ages of any kind.
BainUltra and its representatives shall not be liable for any injury, loss, cost or other
damage, whether direct, consequential, incidental, or special, that arise from any defect
covered under this limited warranty, even if BainUltra has been advised of the possibility
of such damage. Some states and provinces may not allow the exclusion or limitation
of incidental or consequential damages, so the above limitation or exclusion may not
apply to you, but these limitations or exclusions will be enforced to the maximum
extent of the law.
An adequate access way to mechanical and electrical parts of your BainUltra Thermo-
Masseur
®
bath, your Vedana
®
, or any other BainUltra product must be anticipated and
prepared before an authorized representative arrives on the premises to carry out a
repair. The costs incurred to provide access to the motor turbine, the electronic module
or the heating system will not be covered by this warranty.
LIMITATIONS
Except for consumer purchasers domiciled in the Province of Québec, and except to the
extent prohibited by applicable law, this limited warranty replaces all other warranties,
expressed or implied, in fact or at law, including implied warranties based on course of
dealing, usage of trade, and merchantability and fitness for a particular purpose. (Inap-
plicable in Québec). The terms of this limited warranty cannot be modified or extended
in any way whatsoever by any agent, dealer, distributor, service company or party other
than BainUltra.
BainUltra excludes any statement in any advertisement or instruction, any picture, or
any guideline as an express warranty for our products. We recognize that some states
and provinces may not allow limitations on implied warranties, so the above limitations
and exclusions may not apply to you, but they will be enforced to the maximum extent
of the law.
LEGAL RIGHTS
This limited warranty gives specific legal rights and is not applicable if it interferes with
any law or regulation in any state, province or country.