4)
To make a guarantee claim please follow these steps:
Please contact our customer`s service at first: Telephone: +49(0)234-
962906-0 / FAX: +49(0)234-962906-19, Email: [email protected], Post:
Badgematic Button GmbH, Industriestr. 59-61, D-44894 Bochum
This is very important because this way we can clear up in advance if sen-
ding the defective machine is necessary. Maybe it is possible to eliminate
the defect yourself by a simple action or if we send you a replacement part.
Possibly the defect is not caused by the machine itself but by the improper
use of the machine (see point 2). If necessary, please send the defective
machine together with the appropriate form to the address mentioned
on it. We gladly send you this form by email or on the postway. You also
find it at our Online Shop at
„Downloads“ -> „“ -> Point 4: „badge maker
for repair“
.
Concerning the transport costs the following rules are valid:
Within Germany:
If a guarantee event occurs within 24 months after con-
clusion of the contract, Badgematic takes over the necessary forwarding
costs for the transport and re-transport
within Germany
. Our service will
send you a link to our return center to make the transport to our premises.
Please take care of a proper packaging, so that the badge making machine
is protected from damage in transit.
If the gurarantee event occurs after a period of 24 months after conclusion
of the contract, the customer shall pay for the costs of transport for repair
or improvement. Badgematic pays for the costs of re-transport in any case.
23
English
235-19 badgematic-LA01-A5-JK.indd 49
20.11.2019 15:18:24
