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9.4 | Troubleshooting
Pro-Stitcher User Manual
Problem/Symptom
Corrective Measure
Jumps between repeated patterns
Use of any of the Repeat options results in a
jump between each pattern
When using the Repeat functions, if the start and/or
stop points are within the block of the pattern (i.e. they
are not located at the left and right-hand sides of the
pattern block) and/or not at the same height, there will
be a jump between each repeat of the pattern. This can
be corrected by selecting the Point 2 Point box in the
Repeat screen.
Error messages
Motor Error
with lightning bolt icon in the top-
right corner (may occur with various types of
Motor Error messages on the screen).
This will occur with various types of motor errors.
Generally they mean that the Pro-Stitcher cannot
communicate with the motors. Check that the carriage
is plugged in and that the serial cables are connected
properly into the box behind the Pro-Stitcher computer.
If everything is connected properly and power is
on, press the lightning bolt button to attempt to
reestablish communication with the motors. The icon
will turn to either a red or green motor button once
communications are re-established.
If this occurs during stitching (possibly due to a large
electrostatic discharge (ESD) event or power surge), the
Pro-Stitcher will stop moving and wait for the lightning
bolt icon to be pressed. If the quilting machine is still
stitching at this point, press the STOP button on the
handles. Pro-Stitcher does not resume on its own after
such a disruption for safety reasons and will require
user intervention to resume stitching the design.
When communications are reestablished by pressing
the lightning bolt button, it will be necessary to re-set
the starting point to the position where the stitching
stopped and resume stitching from that point. If the
tablet touch-screen does not respond after such an
ESD or surge event, it may be necessary to re-boot the
tablet using the power button. A mouse may be plugged
into an available USB port and used to save any work
prior to re-booting the tablet.