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Pro-Stitcher User Manual
Troubleshooting | 9.1
Problem/Symptom
Corrective Measure
No display on the touch-screen monitor
LED near the battery symbol at the top
left-hand side of the screen is blue and the
Windows button at the bottom left-hand
corner of the screen is
NOT
lit.
The Pro-Stitcher computer is powered off. Press
the Power button at the top left-hand side of the
computer to turn it on.
LED near the battery symbol at the top left-
hand side of the screen is NOT lit and the
Windows button at the bottom left-hand
corner of the screen is NOT lit.
There is no power to the tablet computer. Ensure
the power cord to the Pro-Stitcher is plugged into a
powered outlet on one end and the power supply under
the carriage on one of the Y branch ends of the power
cord. Also check that the round barrel connector is
plugged firmly into the mating cable connector under
the Pro-Stitcher carriage.
If all cables are plugged in properly and the LED remains
off, press the Power button on the top
left-hand side of the monitor.
The Windows button is Orange or Blue.
The computer may be in a standby or screen saver
mode. Tap the display to wake the system up. If that
does not work, press the Windows button to wake it up.
The stitch regulator cable is not connected properly
The Pro-Stitcher moves but does not stitch.
Make sure the gray flat stitch regulator cable is plugged
into the back of the C-Pod, the encoder wheel on the
back wheel of the quilting machine, and the encoder
wheel on the carriage.
Check the black cable that connects the Pro-Stitcher
to the machine encoder wheel. This cable has a 3-wire
connector at the end that plugs into the machine’s
stitch regulator encoder circuit board attached to the
back left wheel of the quilting machine.
Verify the Pro-Stitcher and the quilting machine are
communicating with each other by pressing Reconnect
Machine in the Settings -> Advanced menu. If the two
systems are communicating, pressing the
Full Stitch
or
Half Stitch
buttons on the Pro-Stitcher will result in the
quilting machine’s needle performing that function.
Check the gray stitch regulator cable for damage
(the end of the cable that plugs into the C-Pod will have
one wire clipped – this is normal
).
9. Troubleshooting