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TROUBLESHOOTING
190
List of Symptoms
Check the following possible problems before requesting
service. If the reference page is “*”, contact your
authorized Baby Lock retailer.
Getting Ready
Symptom, Cause/solution
Reference
Cannot thread the needle.
Needle is not in the correct position.
• Press
(Needle position button) to raise
the needle.
10
Needle is installed incorrectly.
46
Needle is turned, bent or the point is dull.
46
Upper threading is incorrect.
41
The needle threader hook is bent and does not
pass through the eye of the needle.
*
The needle threader lever cannot be moved or
returned to its original position.
*
A size 65/9 needle is being used.
• The needle is incompatible with the needle
threader. Manually pass the thread through the
eye of the needle.
43
Cannot lower the presser foot with the presser foot
lever.
Presser foot was raised using
(Presser foot
lifter button).
• Press
(Presser foot lifter button) to lower
the presser foot.
10
Bobbin thread does not wind neatly on the bobbin.
The thread is not passed through the bobbin
winding thread guide correctly.
36
Bobbin spins slowly.
37
The thread that was pulled out was not wound
onto the bobbin correctly.
36
The empty bobbin was not set on the pin
properly.
35
While winding the bobbin, the bobbin thread was
wound below the bobbin winder seat.
You have not wound the bobbin thread properly
when you initially wound thread on the bobbin.
Ensure that the bobbin thread was properly set in
the guides.
35
The bobbin thread cannot be pulled up.
Needle is turned, bent or the point is dull.
46
Bobbin is set incorrectly.
39
Machine does not operate
All keys and buttons have been locked by
.
46, 49
Nothing appears in the LCD.
Main power switch is not turned on.
19
The plug of the power cord is not inserted into an
electrical outlet.
19
The LCD screen does not look very clear.
The brightness of the screen is not adjusted.
26
Nothing happens, even if the LCD display is touched
Adjust the screen.
186
The screen has been locked.
• Touch either of the following keys to unlock the
screen.
—
The LCD screen is fogged up.
Condensation has formed on the LCD screen.
• After a while, the cloudiness will disappear.
—
Embroidery unit does not operate.
Embroidery unit is not attached correctly.
106
Embroidery frame was attached before the unit
was initialized.
106
Pointer of the embroidery foot “W+” with LED pointer
does not indicate the position correctly
With thick elastic fabric, the position will be
misaligned only at raised parts in the fabric.
132
With fabric having a very uneven surface, the
position is not correctly aligned.
• The pointer indication should be used only as a
reference.
—
Symptom, Cause/solution
Reference
Summary of Contents for Altair 2
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