Sefram
CHAPITRE 7. SYSTEM
Expert level:
Certain functions or additional information become available.
Admin level:
This level is dedicated to your company’s IT department or competent person. It gives access to network security
parameters.
7.6
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Bug report
If you notice a malfunction while using the device, a dedicated bug report menu is available:
Configuration >
System > Bug report
Figure 7.7: Créer un rapport de bogue
Fill in the various fields, providing as much detail as possible. If you suspect a software problem, please check
the boxes to include the system and configuration files in the report
(1).
This will give SEFRAM all the information
it needs for a complete diagnosis.
Then press "Save Report"
(2)
, which will create a compressed folder of type xxxx.bugreport in the working di-
rectory available from the file manager (see file manager chapter for more information).You can retrieve the file via
a USB key or via the network (FTP or web server, see network settings and remote control chapters for more infor-
mation). Then send the file to SEFRAM’s support department: [email protected] or [email protected]
for customers in North America.
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If any doubt, please contact SEFRAM telephone at 04 77 59 01 01. For customers in North Amer-
ica, please contact B&K Precision at 800-462-9832 (US & CAN toll free).
DAS
User manual
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