Troubleshooting
128
AXIS 5400+ / AXIS 5600+ User’s Manual
IP Address Check with
Ping
By sending a data packet to a specific IP address and waiting for a reply,
Ping can determine whether that IP address is accessible. Ping can also
help you to determine IP address conflicts with your AXIS 5400+/AXIS
5600+ and troubleshoot TCP/IP problems on the network. Follow the
instructions below to diagnose your problem.
Windows:
Open a Command Prompt and enter the following commands:
The host will return
reply from
192.168.3.191
, or a similar message. This
indicates that the address has been set and that communication is
established
UNIX/Linux and
Mac OS X
Open a Terminal and enter the following commands:
The host will return
psname is alive
, or a similar message. This indicates that
the address has been set and that communication is established.
Replies:
Subsequent replies will provide an explanation of the cause of the problem.
Replies from DOS can be interpreted as defined in the table below (for
UNIX/Linux replies please refer to the UNIX/Linux chapter of this manual):
Syntax
Example
ping <IP address>
ping 192.168.3.191
Syntax
Example
ping <IP address>
ping 192.168.3.191
Ping Reply
Interpretation and recommendation
Axis Network Print Server connected
Axis Network Print Server
disconnected
bytes = 32 time = 2 ms......
- or something similar
The AXIS 5400+/AXIS 5600+ is re-
sponding correctly. There are probably
no conflicts with the IP address - dis-
connect the AXIS 5400+/AXIS 5600+
and ping again to verify.
The IP address is already in use and
cannot be used again. You must obtain
a new IP address for your AXIS
5400+/AXIS 5600+.
destination host
unreachable
The AXIS 5400+/AXIS 5600+ is not ac-
cessible. Check your network settings.
—
request timed out
The IP address is not in use. You are
either pinging the wrong IP address or
your AXIS 5400+/AXIS 5600+ does not
have the correct IP address.
This IP address is not used by anyone
and is available for use for your AXIS
5400+/AXIS 5600+. Set the IP address
again, power on the AXIS 5400+/AXIS
5600+ and then try accessing the unit.
no response from
ping command
The AXIS 5400+/AXIS 5600+ is not ac-
cessible. Check your network settings.
—