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Axicon Auto ID Limited | inline verifier user guide | Dec 2018
Axicon 6525-S, 7025-S
Warranty
All Axicon products covered by this documentation (Axicon 6525-S and 7025-S
verifiers) are sold with a two year parts and labour warranty against manufacturing
defects. This is a return to bench warranty with shipping costs in one direction
being borne by the customer/distributor.
Should you need to return the unit to Axicon the original case (plus appropriate
packaging) must be used. If the equipment is returned without the original case, we
will automatically charge an additional sum for its replacement.
Axicon’s standard repair turnaround time is 7-10 working days. This standard
warranty does not include the provision of a loan unit. Loan units can be supplied
on request.
Axicon reserves the right to charge an inspection fee for any equipment returned
under warranty for which no fault is found. Please contact us to obtain an RMA
number before returning any equipment. This number must be quoted on all
documentation. We cannot accept responsibility for equipment returned without an
RMA number.
Maintenance agreement
A service contract may be purchased within 30 days from the date of despatch.
This allows you to return your verifier back to us at no extra cost for its annual
VCAS (verifier conformance and alignment service) so that you can be sure it still
measures barcode quality in accordance with the requirements of ISO/IEC 15426-1.
The service contract will also extend the warranty beyond two years, so that if
the verifier breaks down, all parts and labour will be provided free of any extra
charges. The only exception is when the verifier has been misused, in which case
labour costs will be covered, but not those of the parts.